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At Home Electronics, Inc.

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At Home Electronics, Inc. Reviews (1)

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Per Jerry Tucker case# [redacted]: customer must call MMD group [redacted] and get a case# before Panasonic will send us this part, the part is not available anywhere! The only way to get it is the CUSTOMER has to call Panasonic to get a case number and then an auth # it is a takes a lot to get it. Panasonic has a 90 day warranty on parts unfortunately they have sent 2 defective parts he could have called Panasonic and got another LIFI lamp since it is still under warranty but he said no he just wants his money back! We warranty or work for 30 days and the manufacturer warranty is 90 days it is clearly stated on the bottom of our receipts. He needs to call Panasonic and complain.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Please see attached.

Regards,

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Description: Television & Radio - Dealers

Address: 313 E. First Avenue, Kennewick, Washington, United States, 99336

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