Complaint: [redacted] I am rejecting this response because: I was told that but was there an issue found not related to warranty? I bring it home and this morning I look out and there is dime size oil leak under the front of the snow blowerI was told days and you had it days and nothing was fixed and I had to payI was conveniently never told about a $pre-authorization but I am sure it was in small print so the customer doesn't read it or understandI have never filed a complaint in my life against a business but this is very unethical behaviorYou should explain ALL charges ahead of time clearly, Sincerely, [redacted]
Customer was informed that if there was an issue with the machine that was not related to the manufacturer's warranty, that he would be responsible for the diagnosis and repairWe have $pre-authorized by the customer and signed by him, to check out/repair the unit if it was not a warrantable issue, which constitutes an agreementTo date, we have dis-assembled the housing cover of the machine and inspected for any signs of an oil leakThe technician spent over an hour inspecting the unit, and customer was charged for of an hour's laborSince we could find nothing to repair at present, we can not claim any warranty on the unitCustomer was made aware of this situation according to service advisor [redacted] ***Some goodwill assistance at the dealership level is sometimes a consideration if customer purchased the machine from our dealership, but neither customer nor his father purchased their machines hereAs a note, we did find an issue with customer's father's unit and are repairing unit as of this response, for a leaking carburetorNo similar leak was found on customer's unit Manchester Honda [redacted] Service Dept
Complaint: [redacted] I am rejecting this response because: I was told that but was there an issue found not related to warranty? I bring it home and this morning I look out and there is dime size oil leak under the front of the snow blowerI was told days and you had it days and nothing was fixed and I had to payI was conveniently never told about a $pre-authorization but I am sure it was in small print so the customer doesn't read it or understandI have never filed a complaint in my life against a business but this is very unethical behaviorYou should explain ALL charges ahead of time clearly, Sincerely, [redacted]
Customer was informed that if there was an issue with the machine that was not related to the manufacturer's warranty, that he would be responsible for the diagnosis and repairWe have $pre-authorized by the customer and signed by him, to check out/repair the unit if it was not a warrantable issue, which constitutes an agreementTo date, we have dis-assembled the housing cover of the machine and inspected for any signs of an oil leakThe technician spent over an hour inspecting the unit, and customer was charged for of an hour's laborSince we could find nothing to repair at present, we can not claim any warranty on the unitCustomer was made aware of this situation according to service advisor [redacted] ***Some goodwill assistance at the dealership level is sometimes a consideration if customer purchased the machine from our dealership, but neither customer nor his father purchased their machines hereAs a note, we did find an issue with customer's father's unit and are repairing unit as of this response, for a leaking carburetorNo similar leak was found on customer's unit Manchester Honda [redacted] Service Dept