At Random

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Mary [redacted]

Initial Business Response /* (1000, 5, 2015/08/21) */
Per our conversation with the property manager, when a unit on the first floor is backing up and the backup is solely between the downstairs and upstairs units, the cost is the unit owner's responsibilityIt was not a common line or building
backupThe backup only affected her unit from the unit upstairs because these two lines tie togetherMs*** called us out directly for the work, and we confirmed with the property manager it was her responsibilityThe association is not responsible for the costWe cannot issue a refund as Ms*** is the homeowner, she contacted us directly, and the services rendered for the backup are her responsibility per the property manager

I spoke to Ms*** and informed her we will be mailing her a check tomorrow in the requested amount of $This issue has been resolved

Initial Business Response /* (1000, 5, 2015/05/26) */
*** Capps spoke with Mr*** and apologized several timesIt was not negligence but a defective partAs soon as Mr*** called to report the leak, we were out immediately to make the repair and replace the defective partThe
technicians installing the water heater tested the work upon completion, and the leak was not present at that timeWhen the tank fully pressurized, the part stopped holding and began to leakWe sincerely apologize again for the inconvenience to Mr*** and his family
We are willing to discount the work $The job cost will be $plus $for the stop payment charge for a total balance due of $
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The workers were negligent for not checking for a gas leak upon their initial improper installation of the hot water heaterI know they didn't check it because I was watching them*** Capps did not return my numerous calls that evening regarding what his intended actions were to fix their mistakeI finally spoke with him after I contacted him again on the following dayHe never returned the calls I left with his answering service who did reach him and gave him the messageInstead, he chose to leave us without a clue of what to doThey did not come out immediately
*** Capps still refuses to admit that his initial worker's negligence put my family's lives in deathly danger (which is all I initially asked for in my first complaint)He apologized for an unrelated issueI am now seeking for:
I agree to pay Capps $This includes a discount on the bill of $(his offer of $100, in addition the $check cancellation fee) considering the hardship his company put us through between the time they improperly installed the new hot water heater and allegedly/apparently fixed it, which involved my family being out in the rain for an hour and a half until *** Gas shut-off the gasCapps did not even call back or come-out until the next dayWe thank God for the *** Gas workers
His Revdex.com rating to be lowered
I will not accept any lesser agreement
Once again (from my former complaint): Two workers from *** Gas stated that the gas leak would have reached 5-15% by 2-am which would have caused my family's death by either asphyxiation or explosionAfter speaking with *** Capps twice further via telephone he still refuses to admit that the circumstance could have become deathly dangerous to the lives of my family (myself, wife, daughter - and dog, for that matter)He replied twice, stating "Natural gas can't kill you."
Final Business Response /* (4000, 9, 2015/05/27) */
*** Capps agrees to payment of $per Mr***'s requestWe apologize again for the inconvenience to him and his family

We were originally contacted for an estimate to replace their water heaterThey accepted the work and we installed a new 50gal water heater on 04/19/as proposedThey called us back days later and said they were having hot water issuesWhen we arrived, the new heater we installed had perfect
hot waterWe did find cold water getting into the hot sideAfter further investigation we found a 6gal water heater in the bathroom ceiling that is tied into the hot water system for the main heater, putting cold water into the hot water systemThis is against the State of Illinois plumbing codeThe heater in the bathroom ceiling needs to be removed, lines capped and the bathroom tied into the new water heaterWe can contact the Village of Schaumburg plumbing inspector to look at it and confirm it is against plumbing code. As for the broken glass, we would be happy to reminburse you for anything that we broke

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mary [redacted]