A.T. Repairs Inc.

This damage did not happen because of our
technician or the repair itselfHe did advise her how to use the washer and we
cannot tell her to not use her washer (or how to use it, but we tried to tell
her) as she would have in any case which has become apparent in this complaint
In any case when she was told how to use it, it would have been at her own
expense in doing so and was strictly explained to herShe should have been
more careful and we are not responsible for her lack of understandingShe was
told to be careful and it has become clear that she was notIt is also
explained in the paper that SHE signed that we are not responsible for any
damage when he has to check her unit (It protects the technicians as well)She
was given a copy of this receipt as wellAny damage that occurred afterwards
would not be our fault as well--AT Repairs

This issue can keep going back and forth with us going absolutely no whereAgain, the $that the customer has paid is an agreement that both the insurance and homeowner are aware of before the technician comes out to the homeThey signed a document that confirms this as wellNo one works for free and this is a service fee that they have to payIf they want a refund then they must contact their insurance for a refundAgain, we came out, did a diagnosis, and fully reported to the insurance who ordered the part for the homeownerWe have told the homeowner to speak directly with the insurance regarding any information as they received a report on the matterThey have provided her with a dishwasher because the part was on back-orderParts being on back-order is out of our control and we can't do anything about thisWe are not making any excuses what-so-ever, we can't call to give you an update if we don't have any information to giveWe have attached the service claim with this that shows when the part was ordered and received

This is the worst excuse for a repair service that there ever could be! When they came out to repair my oven, the "technician" told me it was broken because I should never cook at a temperature above degrees! Unbelievable When I showed him the manual that said the oven should be able to reach temperatures up to degrees, he disagreed He said it would never work if I cooked meat at degrees Of course, when he left, the oven not only wasn't fixed, he had also disabled the stovetop also! When I called to complain, the person who answered hung up on me after telling me to stop cooking on degrees I'm speechless! My family is without any means of preparing a meal for one week when Home Buyers will replace the unit It was only for an oven repair initially, but now we have nothing at all to cook with

Hello, We are responding to claim #[redacted]. We went out to the homeowner's house to fix her dishwasher. Her control board needed to be replaced which is what took so long because it was on back order for so long. We charged her 75$ because of a service fee, which is already an agreement...

between the homeowner and the insurance company, which is set in stone the minute the technician enters the home. We already informed her the part was on back order and as soon as it comes in we will give her a call to schedule her for an appointment for installation. We do not make parts, we install them. The parts are approved by the insurance company and they handle the rest. We also told this to the homeowner, she needs to contact the insurance company for any more information because we only call and schedule homeowners for an appointment, then give the insurance the report, and if approved then go install the parts once they get to our store. This customer was extremely disrespectful and did not listen to anything the technician had told her. We have reports through the insurance that states clearly the part was on back order and got delivered 1/29/18. We called the homeowner to schedule her for an appointment and she did not pick up or respond to date (2/2/18). The customers need to change their mentality because parts don't grow in our backyards, some customers wait three months before they can even get a working appliance and still speak to us respectfully. All we need to know now is if she still needs service from us, she can call us to schedule an appointment. If not, then we will return her part back to the insurance company and move forward from this. Thank you for your time.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I was not disrespectful to the technician. I let the technician know that I had called several (4) times and was told that the dishwasher was not in production anymore and the part was unable to be ordered. When I spoke with the technician I let him know that I was upset. I never used profanity or called him any names. What I told the technician was that my calls were not being returned regarding the part and that it was unacceptable to keep telling me that I would get a call back when I had not. The technician hung up on me. That is not customer service. If the customer is upset it is up to the business/merchant selling the service or product to look for a way to rectify the situation. Customers get upset. Me being upset is not the same as being disrespectful. I did not yell or shout but I let the technician know clearly that I was upset because this was my fifth call. Due to being told that the dishwasher was no longer in production and to contact my landlord, I did. We purchased a new dishwasher based on the information that was given us by the technician. I would like the money ($75.00) to be returned. I will never again work with this company. There was poor communication and now I have falsely been accused as being disrespectful. I as a consumer have the right to inquire about the status of service done when I have not heard back from the merchant for several weeks. Again, I was told the dishwasher was not manufactured any longer and therefore no parts were able to be ordered. So I would like the money returned since no service was done. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This company lacks client care and obviously doesn't have the courtesy to assist us with their incompetence.  You will be hearing from my lawyer. 
Regards,
[redacted]

[To...

assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:The business is completely falsifing their response.  The water valve DID need to be replaced however the technician did not state it was the cause of the overflow.  The technician said the sensor was clogged and that was causing the water to not stop when it should - he claimed to have fixed it.  I specifically asked the technician if I could use my washing machine - he told me yes, to not (in future even after the valve was fixed) go above the large load and don't have a load heavier than 27 pounds because he believed the water was splashing over the sides of the tub when the load was too full causing the problem also.  Honestly, he had no idea what he was doing and was coming up with every thing he could to be the reason.  He told me I could do my laundry and use my washer but said to turn off the water from behind the machine when I wasn't using it until he could come back with a new water valve.  This company has bad reviews all over the internet from various people including myself.  I do not want someone else to have to go through what I am going through right now.  Because of their incompetence, I am now paying to have my whole home recarpeted because I have an open floor plan.  Their incompetence caused the wood floors in my bathroom below to warp from water, the carpet to stain with water soaking complete through to the padding, and I had to have water mitigation come out and dry out the area.  When my father, who is also part homeowner, contacted them and requested their insurance company information, they told him they weren't giving it to them.  They also tried to say that it stated on the work form not to use the washer.  My father also asked for a copy of the work form to which they told him they would not supply him with one.  Too bad, I have the copy and NO WHERE on the form does it state not to use the washer.  I would like you to ask the company if they put this on the order form to see if they lie to you as they did to us.  I just want them to pay for the out of pocket expenses it will cost me to have this situation fixed.  We paid $75 for the deductible to have them come out and NOT fix our machine, we paid $500 for my homeowners insurance deductible and we will have to pay out of pocket to have the 3 bedrooms recarpeted to match the new carpet that is being installed (I'm expecting an estimate in the next several days that I can provide).  If this does not get resolved, I will be contacting a lawyer and my money request will be MUCH higher than just a few thousand dollars.  I am not backing down from this incompetence and their lack of truth telling as it is not right for me the homeowner to pay for their incompetence.  By the way, I have attached a copy of the work order for you to review - NO WHERE does it state NOT to use the washer.  If you are not able to open the attachment please let me know and I will resend it. Regards,[redacted]

The technician had told them the water wall needs to be replaced. We have no control if the homeowner uses the washer after we leave. 
The homeowner was informed already and used the machine regardless of what we told them. 
Thank You

The company returned my call for a work order I placed the next working day during normal working hours. Unfortunately, I was in a meeting and could not answer. The company left me a message to return the call. I did but there was no answer. I left a message, however, the company did not call me back. I called them several times, however, they never answered. I only got their voicemail. I left several messages. The company finally called me back a week later to set up the appointment. When I brought up my concern the guy said that I should have answered the phone the first time he called. I explained that I was at work and couldn't at that time but had called back several times. He began to yell at me and hung up the phone. Very poor customer service!