Hello, We are responding to claim # [redacted] We went out to the homeowner's house to fix her dishwasherHer control board needed to be replaced which is what took so long because it was on back order for so longWe charged her 75$ because of a service fee, which is already an agreement between the homeowner and the insurance company, which is set in stone the minute the technician enters the homeWe already informed her the part was on back order and as soon as it comes in we will give her a call to schedule her for an appointment for installationWe do not make parts, we install themThe parts are approved by the insurance company and they handle the restWe also told this to the homeowner, she needs to contact the insurance company for any more information because we only call and schedule homeowners for an appointment, then give the insurance the report, and if approved then go install the parts once they get to our storeThis customer was extremely disrespectful and did not listen to anything the technician had told herWe have reports through the insurance that states clearly the part was on back order and got delivered 1/29/We called the homeowner to schedule her for an appointment and she did not pick up or respond to date (2/2/18)The customers need to change their mentality because parts don't grow in our backyards, some customers wait three months before they can even get a working appliance and still speak to us respectfullyAll we need to know now is if she still needs service from us, she can call us to schedule an appointmentIf not, then we will return her part back to the insurance company and move forward from thisThank you for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was not disrespectful to the technicianI let the technician know that I had called several (4) times and was told that the dishwasher was not in production anymore and the part was unable to be orderedWhen I spoke with the technician I let him know that I was upsetI never used profanity or called him any namesWhat I told the technician was that my calls were not being returned regarding the part and that it was unacceptable to keep telling me that I would get a call back when I had notThe technician hung up on meThat is not customer serviceIf the customer is upset it is up to the business/merchant selling the service or product to look for a way to rectify the situationCustomers get upsetMe being upset is not the same as being disrespectfulI did not yell or shout but I let the technician know clearly that I was upset because this was my fifth callDue to being told that the dishwasher was no longer in production and to contact my landlord, I didWe purchased a new dishwasher based on the information that was given us by the technicianI would like the money ($75.00) to be returnedI will never again work with this companyThere was poor communication and now I have falsely been accused as being disrespectfulI as a consumer have the right to inquire about the status of service done when I have not heard back from the merchant for several weeksAgain, I was told the dishwasher was not manufactured any longer and therefore no parts were able to be orderedSo I would like the money returned since no service was done Regards, [redacted]
Hello, We are responding to claim # [redacted] We went out to the homeowner's house to fix her dishwasherHer control board needed to be replaced which is what took so long because it was on back order for so longWe charged her 75$ because of a service fee, which is already an agreement between the homeowner and the insurance company, which is set in stone the minute the technician enters the homeWe already informed her the part was on back order and as soon as it comes in we will give her a call to schedule her for an appointment for installationWe do not make parts, we install themThe parts are approved by the insurance company and they handle the restWe also told this to the homeowner, she needs to contact the insurance company for any more information because we only call and schedule homeowners for an appointment, then give the insurance the report, and if approved then go install the parts once they get to our storeThis customer was extremely disrespectful and did not listen to anything the technician had told herWe have reports through the insurance that states clearly the part was on back order and got delivered 1/29/We called the homeowner to schedule her for an appointment and she did not pick up or respond to date (2/2/18)The customers need to change their mentality because parts don't grow in our backyards, some customers wait three months before they can even get a working appliance and still speak to us respectfullyAll we need to know now is if she still needs service from us, she can call us to schedule an appointmentIf not, then we will return her part back to the insurance company and move forward from thisThank you for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was not disrespectful to the technicianI let the technician know that I had called several (4) times and was told that the dishwasher was not in production anymore and the part was unable to be orderedWhen I spoke with the technician I let him know that I was upsetI never used profanity or called him any namesWhat I told the technician was that my calls were not being returned regarding the part and that it was unacceptable to keep telling me that I would get a call back when I had notThe technician hung up on meThat is not customer serviceIf the customer is upset it is up to the business/merchant selling the service or product to look for a way to rectify the situationCustomers get upsetMe being upset is not the same as being disrespectfulI did not yell or shout but I let the technician know clearly that I was upset because this was my fifth callDue to being told that the dishwasher was no longer in production and to contact my landlord, I didWe purchased a new dishwasher based on the information that was given us by the technicianI would like the money ($75.00) to be returnedI will never again work with this companyThere was poor communication and now I have falsely been accused as being disrespectfulI as a consumer have the right to inquire about the status of service done when I have not heard back from the merchant for several weeksAgain, I was told the dishwasher was not manufactured any longer and therefore no parts were able to be orderedSo I would like the money returned since no service was done Regards, [redacted]