At Your Bark & Meow

Do you want you pet around cigarette smoke & come home smelling like it instead of freshly groomed? I don't and had a Horrible experience! Brought my cat in @ 10am to be shaved; informed them he doesn't need a bath or nails clipped (declawed)-just shaved. This was his 1st time & if they need anything to give me a call. They put him in a kennel - no liter box or water. I called a 1pm they requested another hr because they haven't gotten to him yet (3 hrs sitting in the kennel - no liter box or water). I arrived around 2:15; upon entering 2 individuals (appeared to be nonemployees)were smoking inside the building in the area they shave the pets & have the kennels. The groomer stated that my cat became aggressive & she as unable to shave him. I stated he's not used to being in kennel nor being around cigarette smoke. At that point she opened the front door stating "oh it's nice out, we should have the door open." I asked why it took so long? They stated because they give them a bath, they need to dry, & then they are shaved. I replied - he didn't get a bath was only here to be shaved. I inquired if they wanted to try & finish since I was there (my cat has 2-3 shave marks in his fur). She stated no, he won't cooperate.

When I left I could smell cigarette smoke on my clothes, so why would anyone want to pay for there pet to be bathed only to smell like cigarettes? City ordinance does not allow smoking in businesses (they are located in a strip mall), so why are they getting away with it?