When the customer informed us that the DVD was blank, we had a new disc madeWe sent this out the next day through the mailWithin a week, he called back and stated that he still had not received itWe confirmed the address when he called and sent another one outThat was the last time we heard from himWe send out videos for people who do not want to wait for them, and usually have no problemsWe provided the service, I sent out discs and until this complaint was filed, I did not know that there was still a problemIn addition to this complaint he has also filed for a refund through his credit card companyWe keep the videos for a few months after the skydiveWe can send out another disc if he can supply us with an address that can receive registered mail[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I need to clarify something with respect to the message belowWhen I called back after a week, they did not ask for my address as mentioned in this note below - it's a blatant lieInstead, they mentioned that they don't control mail services and they don't know about it and I will have to wait to get the disc - there was no mention about sending an additional discAfter the 2nd phone call, I figured that the phone call option is not going to work and hence filled out a form in their website under the Contact sectionI did not get any response from them. Then I filled a complaint with Revdex.com for which there was no response for more than a month and that prompted me to get in touch with my credit card company as that's something for which the skydiving company cannot deny a response and it's no surprise that they are not responding now. First of all, it was a mistake on their part to provide a blank disc and cause convenienceThey were not apologetic about it in the first placeSecondly, it has taken them more than months to get back with a resolutionWhile I'm glad that they're looking to resolve the mistake, I also want others to understand about the level of customer service that this center provides The address in my Revdex.com profile is accurate if they need.
Regards,
***
When the customer informed us that the DVD was blank, we had a new disc made. We sent this out the next day through the mail. Within a week, he called back and stated that he still had not received it. We confirmed the address when he called and sent another one out. That was the last time we heard...
from him. We send out videos for people who do not want to wait for them, and usually have no problems. We provided the service, I sent out 2 discs and until this complaint was filed, I did not know that there was still a problem. In addition to this complaint he has also filed for a refund through his credit card company. We keep the videos for a few months after the skydive. We can send out another disc if he can supply us with an address that can receive registered mail.[redacted]
When the customer informed us that the DVD was blank, we had a new disc madeWe sent this out the next day through the mailWithin a week, he called back and stated that he still had not received itWe confirmed the address when he called and sent another one outThat was the last time we heard from himWe send out videos for people who do not want to wait for them, and usually have no problemsWe provided the service, I sent out discs and until this complaint was filed, I did not know that there was still a problemIn addition to this complaint he has also filed for a refund through his credit card companyWe keep the videos for a few months after the skydiveWe can send out another disc if he can supply us with an address that can receive registered mail[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I need to clarify something with respect to the message belowWhen I called back after a week, they did not ask for my address as mentioned in this note below - it's a blatant lieInstead, they mentioned that they don't control mail services and they don't know about it and I will have to wait to get the disc - there was no mention about sending an additional discAfter the 2nd phone call, I figured that the phone call option is not going to work and hence filled out a form in their website under the Contact sectionI did not get any response from them. Then I filled a complaint with Revdex.com for which there was no response for more than a month and that prompted me to get in touch with my credit card company as that's something for which the skydiving company cannot deny a response and it's no surprise that they are not responding now. First of all, it was a mistake on their part to provide a blank disc and cause convenienceThey were not apologetic about it in the first placeSecondly, it has taken them more than months to get back with a resolutionWhile I'm glad that they're looking to resolve the mistake, I also want others to understand about the level of customer service that this center provides The address in my Revdex.com profile is accurate if they need.
Regards,
***
When the customer informed us that the DVD was blank, we had a new disc made. We sent this out the next day through the mail. Within a week, he called back and stated that he still had not received it. We confirmed the address when he called and sent another one out. That was the last time we heard...
from him. We send out videos for people who do not want to wait for them, and usually have no problems. We provided the service, I sent out 2 discs and until this complaint was filed, I did not know that there was still a problem. In addition to this complaint he has also filed for a refund through his credit card company. We keep the videos for a few months after the skydive. We can send out another disc if he can supply us with an address that can receive registered mail.[redacted]