At Your Service Etc.

It is with great pleasure when we get a second chance to satisfy our customer if they are not completely 100%plus the first time. We uses all our customers feed back as tool to help correct any imperfection that we may have. We should note that this is the second attempt with this customer to resolved this issue/concern. *** hired our service through a market place call movinghelp. The facts are he hired 3 guys for 3hours to perform loading a 26ft truck. This service was performed and done flawlessly the records speaks for itself as no damage was done and Mr. reported none as is concern. Now to directly address the customer concerns (1) He stated we charge $90 per mover. This is erroneous because looking at the math if it's per mover and he admitted there was at least 2 movers then each mover over 3hours periods would equal($90x3= $270)Therefore for 2 movers over the 3hours period would be ($270x2=$540). The cost on Mr. invoice is only $270 which confirm that its not $90 per mover but for each hour of work performed by 3 people.(Mr. would then owe us $270 by his calculation). So has a way of extending excellent customer service we calculate his rate according to what he paid. 3guys at $90 per hour works out that 1guy is $30 per hour. again regardless of the many communication in text messages and specific time on the actual date of the service (that are available for proof and was submitted in our prior resolution case)There was inclement weather and honestly we weren't even suppose to work because of safety concerns for everyone.Nevertheless we went. we offer a initial $60 compensation for the concern he had 1guy and 2hours late time ( 1guy at $30 x 2hours= $60) This offer was decline by Mr.. we explain to him that people are not products and can not be bought time is. so it's not like we can give him a person that he believes he didn't get.

(2) He mention that we stop answering his text messages and all contact with him. Please be advise that *** started out to be very unprofessional by texting explicit, derogation and even slurs that could be classified as racist.AT NO TIME DID WE COMMUNICATE TO MR. IN A UNPROFESSIONAL MANNER.Again these are text messages that were presented in our previous resolution case but because of the guidelines for this public forum they would probably not be allow.Additionally,we are not allow during a "case resolution period" to make direct contact anymore with the customer.The resolution case prior was very detail and if we were found in violation to our customer it would have been a immediate removal from the market place for us.The case end up unresolved

We strive for excellence and is willing to cease any moment that will make us a better company to continue to do what we enjoy which is serving people. On Sunday 09/17/17 Mr. went back to his old habits and begin texting and requesting a response. At first we weren't sure who it was but has the texting persist we were able to identify that is was Mr.. After several hours of back and forth we were both able to reach a amicable agreement to settle and put this incident behind us. Mr. agrees to email me a letter of "APOLOGY" and in return compensation/discount of $80 for his dis satisfaction with the service.The email was not at first able to be identify who sent it until Mr. was ask directly via text what is the name he use for his e-mail to send the apology and he stated it was "***". Again we apologize too for all this occurrence and hope we both have learn something positive from all of the incident Thanks.