ATC Income Tax Service

To Whom it may concern, We have talked with Mekiah [redacted] , and have explained the charge of $is for the disbursement fee for processing her refund checkMrs [redacted] was clear and satisfied with the explanation of the feeKind Regards, Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It was explained to me that this fee is for processing checksIs there a check being sent to my bank? Also, I was told due to the rep who processed my returns not submitting the requested loan that the manager would do itI did call to follow up and was told they would call the bank and get back to me Regards, [redacted]

To Whom it may concern,We have talked with Mekiah [redacted] , and have explained the charge of $is for the disbursement fee for processing her refund checkMrs [redacted] was clear and satisfied with the explanation of the fee.Kind Regards,Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have contacted our client and have fully resolved her concern as far as reimbursement of her check cashing fee ATC Management

To whom this may concern, I went to ATC income tax service in Centerpoint, AL . The manager Ms. Martin at this location was very professional and she was also very knowledgeable about doing taxes where I understood my tax situation very clearly after she explain what I would need to do in the future. The receptionist was very enthusiastic when she introduced herself to me. I would really recommend any one to this location. Very customer friendly and a clean environment when you have to wait for services too. Thank you all very much I am very satisfied with my service I received on 01-16/2019

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It was explained to me that this fee is for processing checks. Is there a check being sent to my bank? Also, I was told due to the rep who processed my returns not submitting the requested loan that the manager would do it. I did call to follow up and was told they would call the bank and get back to me.
Regards,
[redacted]

To Whom it may concern,We have talked with Mekiah [redacted], and have explained the charge of $35 is for the disbursement fee for processing her refund check. Mrs. [redacted] was clear and satisfied with the explanation of the fee.Kind Regards,Management

We regret that Mrs. [redacted] still seems to be unsatisfied with our explanation of all fees. This is confusing to us as when we speak with her she states that she understands and has no further issues. We have explained to her that the $35 charge she sees on the bank form discloses... that she can avoid this by not doing a bank product and still would be able to receive her refund from IRS directly to her account by doing a Direct Deposit of all her funds. She would have to pay our fee's up front and then would have avoided the $35 processing fee that was charged to her by the bank not our company. We have advised her to reach out to the bank (Refund Advantage) to confirm that this charge is for the processing of her refund to her account; the bank is simply disclosing this on the paperwork Mrs. [redacted]s is referring to. She can contact the bank to confirm this by calling Refund Advantage at ###-###-####. We truly hope this can help give her full clarity of what we have already advised her.ATC Management