Dear Ms [redacted] ,This letter is in response to your correspondence dated January 15, regarding Mr [redacted] It is truly unfortunate Mr [redacted] is not satisfied with the treatment and services he received at Rancho Cordova Dental Group and Orthodontics; however, we believe that all treatment was rendered within the clinical standard of careAs was made very clear by Mr [redacted] ’s complaint, his dissatisfaction with the reline of his upper denture was our primary concern at the timeOur office worked with the lab where Mr [redacted] ’s denture was sent to, to attempt in every way possible to achieve both functional and esthetic appeal to Mr [redacted] ’s likingAdditionally, we began treatment for a new upper denture while Mr [redacted] ’s original denture was receiving the relineThis was to ensure Mr [redacted] would have minimal lapses in time without an upper denture to wearUnfortunately, Mr [redacted] was displeased with how things were transpiring with his treatment in our office, and elected to halt completion of his treatment with the new upper dentureDue to Mr [redacted] ’s unwillingness to complete treatment, our office refunded him and his insurance for the treatment that had not yet been completedMr [redacted] has also pointed out that he had an infection that he believes to be a result of improper cleansed cleaning materials/tools and hygienist work when a scaling and root planing procedure took placeHowever, contrary to his beliefs, we had found periapical lesions on tooth numbers 20, 21, and before the cleaningTooth number had a lesion under the distal margin and tooth number was horizontally fracturedPeriapical x-rays had been taken on November 10, 2015, that showed lesions on tooth numbers 20, 21, and have progressed and gotten largerCarious lesion on tooth number seemed to have progressed as wellAntibiotics were prescribed which treated the abscesses in the lower right but none of the above could be caused simply be the cleaning or the tools used as the lesions existed priorTo address the cause of these lesions, we discussed two options which included, placing a lower bridge to extend from tooth numbers to while extracting tooth numbers and and completing Root Canal Therapy on tooth numbers 21, 22, and Additionally, a lower partial denture would be fabricated to fill in the missing spacesAlso, a second option consisting of the extraction of the remaining lower teeth and fabricate an implant supported lower full dentureContrary to Mr [redacted] ’s complaint, these were not Band-Aid fixes, as he claimsAgain, it is unfortunate this infection occurred; however, our office is confident we acted appropriately to address the issue as quickly as possibleIt is important to note, we attempted to call Mr [redacted] on several phone numbers he provided, as well as the phone number originally provided to our officeVoicemail messages were left in addition to multiple attempts to reach him; however, we did not receive a returned phone callMr [redacted] finally returned to our office upset, stating that we did not call himWe informed him that we called every phone number he had provided us and also left messagesIn summary, while it is unfortunate Mr [redacted] ’s treatment did not yield the result we had hoped, Rancho Cordova Dental Group and Orthodontics provided all treatment and recommendations within the clinical standard of careDespite this fact, we still refunded both Mr [redacted] and his insurance as a matter of customer service, for his upper denture as he remained dissatisfiedWe hope this information is helpfulPlease let us know if you have any additional questionsRespectfully, Rancho Cordova Dental Group and Orthodontics
Dear Ms [redacted] ,This letter is in response to your correspondence dated January 15, regarding Mr [redacted] It is truly unfortunate Mr [redacted] is not satisfied with the treatment and services he received at Rancho Cordova Dental Group and Orthodontics; however, we believe that all treatment was rendered within the clinical standard of careAs was made very clear by Mr [redacted] ’s complaint, his dissatisfaction with the reline of his upper denture was our primary concern at the timeOur office worked with the lab where Mr [redacted] ’s denture was sent to, to attempt in every way possible to achieve both functional and esthetic appeal to Mr [redacted] ’s likingAdditionally, we began treatment for a new upper denture while Mr [redacted] ’s original denture was receiving the relineThis was to ensure Mr [redacted] would have minimal lapses in time without an upper denture to wearUnfortunately, Mr [redacted] was displeased with how things were transpiring with his treatment in our office, and elected to halt completion of his treatment with the new upper dentureDue to Mr [redacted] ’s unwillingness to complete treatment, our office refunded him and his insurance for the treatment that had not yet been completedMr [redacted] has also pointed out that he had an infection that he believes to be a result of improper cleansed cleaning materials/tools and hygienist work when a scaling and root planing procedure took placeHowever, contrary to his beliefs, we had found periapical lesions on tooth numbers 20, 21, and before the cleaningTooth number had a lesion under the distal margin and tooth number was horizontally fracturedPeriapical x-rays had been taken on November 10, 2015, that showed lesions on tooth numbers 20, 21, and have progressed and gotten largerCarious lesion on tooth number seemed to have progressed as wellAntibiotics were prescribed which treated the abscesses in the lower right but none of the above could be caused simply be the cleaning or the tools used as the lesions existed priorTo address the cause of these lesions, we discussed two options which included, placing a lower bridge to extend from tooth numbers to while extracting tooth numbers and and completing Root Canal Therapy on tooth numbers 21, 22, and Additionally, a lower partial denture would be fabricated to fill in the missing spacesAlso, a second option consisting of the extraction of the remaining lower teeth and fabricate an implant supported lower full dentureContrary to Mr [redacted] ’s complaint, these were not Band-Aid fixes, as he claimsAgain, it is unfortunate this infection occurred; however, our office is confident we acted appropriately to address the issue as quickly as possibleIt is important to note, we attempted to call Mr [redacted] on several phone numbers he provided, as well as the phone number originally provided to our officeVoicemail messages were left in addition to multiple attempts to reach him; however, we did not receive a returned phone callMr [redacted] finally returned to our office upset, stating that we did not call himWe informed him that we called every phone number he had provided us and also left messagesIn summary, while it is unfortunate Mr [redacted] ’s treatment did not yield the result we had hoped, Rancho Cordova Dental Group and Orthodontics provided all treatment and recommendations within the clinical standard of careDespite this fact, we still refunded both Mr [redacted] and his insurance as a matter of customer service, for his upper denture as he remained dissatisfiedWe hope this information is helpfulPlease let us know if you have any additional questionsRespectfully, Rancho Cordova Dental Group and Orthodontics