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Atchison By Bic

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Atchison By Bic Reviews (1)

September 28,2015[redacted]Dispute Resolution Specialist Revdex.com Corporate Office[redacted]
[redacted]Re: Id No. [redacted]: [redacted]Dear Ms. [redacted]I received your letter regarding [redacted] complaint.Mr. [redacted] came to our office on September 2, 2014, for and eye exam and...

contact lens evaluation with Dr. [redacted]. He stated to our front desk staff that he had [redacted] Vision Insurance. My employee checked on the [redacted] website and did not find coverage for Mr. [redacted]. She then phoned the insurance company and confirmed that he was not enrolled with [redacted] Vision.Mr [redacted] was told the cask price for the services requested would be A$150.00. He asked to proceed with the exam, and he would check on his insurance coverage with his employer. We agreed to do the exam without payment and would hold his prescriptions until we received payment from him or information to file and insurance claim. Phone messages were left for Mr. [redacted] asking if he found out any further insurance information. He provided information for his health insurance coverage with BCBS. Our.Our insurance administrator checked with BCBS. They advised a routine vision exam was not included in his plan. A bill was sent to Mr. [redacted] stating this information. Several bills were mailed after the initial bill. Mr. [redacted] called in on May 5, 2015 and spoke with our insurance administrator requesting to pay a lower price. In an attempt to quickly resolve this outstanding balance, she agreed to a $5 reduction off the comprehensive exam and a 15% discount on the contact lens evaluation. Mr. [redacted] did request his prescription be nailed to him upon receipt of payment. On May 13, 2015 a check was received in the mail from Mr. [redacted] for $136.00.It is not our routine procedure to mail prescriptions to patients on receipt of payments, therefore this step was overlooked.In an effort to resolve this matter,I have mailed a refund to Mr. [redacted] along with a copy of his prescription from September 2, 2014.  Sincerely,    [redacted]. [redacted], O.D., Owner

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