Atchley & Atchley, Inc.

The complainant received a final account statement. Listed on and stapled to the statement are instructions for payment and disputes. The front of the billing states, “ALL DISPUTES ARE TO PUT IN WRITING, NO EXCEPTIONS. Fax disputes to [redacted]. Disputes or payments should be mailed to [redacted]...

[redacted].” The full sheet of paper also provides instructions, “Questions/Concerns regarding your account will only be taken in writing. Mail to the above address or fax to [redacted] to the attention of the Collections Department. Initial communication must be received via fax or mail so that we can match your signature to the one in the file. You may provide an email address where we can respond to you. Questions/Concerns are taken in the order that they are received. Do not contact the property. This account is out of their hands. (all communication is done in writing so no information is misconstrued.)” Instead of following these instructions, the complainant called the property to try and ask them questions regarding the billing. The Leasing agent repeatedly informed her that account was sent to Corporate and she could not assist her. She informed the complainant that she was provided with written instructions with her billing and she needed to follow them. Per the Leasing agent, the more she repeated the instructions, the more upset the complainant became to the point of cursing at her. At that point, the Leasing agent informed the complainant that she has been provided all the information she needed, told her to have a nice day and ended the call. Other than this Revdex.com complaint, this office has not received any communication from the complainant. Had she, we would have gladly provided her with the information we are providing the Revdex.com. As for her charges on the final account statement, they are not “false accusations” as she is claiming. She claims that no one from the office walked the unit with her. This is true as her keys were found in the night drop box. Management cannot walk the unit if the office is closed and no request was made to walk the unit. The Admin fee of $50.00 is as indicated in paragraph 9 of the Lease Contract. The provided pictures clearly show a dirty ceiling fan, a dirty stove top and dirty baseboards. Again, not “false accusations” as complainant claims. As for the pet fees, they are as indicated in the Animal Addendum and list of Move Out Charges that the complainant agreed to and signed. Paragraph 19 of the addendum states that the lease signer will be responsible for defleaing, deodorizing and shampooing upon move out. The list of Move Out Charges indicates the fees are up to $200.00 and she was charged $50.00 for extermination and $50.00 for shampooing and deodorization. The complainant will not receive any credits on her account. The on-site management charged her account according to the Lease Contract and has documentation and pictures to substantiate the charges.Regards,[redacted]Collections Manager

Complaint: [redacted]
I am rejecting this response because: I don't cook. I never even used that stove. Upon move out, I cleaned the stove even though I never used it. That's how it looked when I moved in, not my problem. Also, I took a wet wash rag and wiped off the ac vent upon move out. It is so old and disgusting that it needs to be replaced. It has caked on paint as you can see in the picture. That fuzz or whatever it is in the picture, was not there when I moved out. I wiped the vent down upon move out. This is why I am saying "false accusations" are being made. I did not wipe down the fan, I did not throw away the microwave and the blind is clearly broken. Saying I did not clean things which I did clean on move out is falsely accusing me. As for the baseboard that is in the bathroom, I do not accept being charged for "baseboards not swept" I swept. They clearly need to be repainted. There are clearly spots on there that have nothing to do with sweeping, which is what my charge is for. I would also like to know what "pet odor" I am being charged for. This is the charge I am most upset about. The one curse word I used while talking to the employee was when I said "it's a bt charge" which I firmly stand upon. I always had an essential oil plugged in while I lived there because my neighbor smoked weed all the time and it bothered me. Needless to say my apartment always smelled like whatever I had plugged in at the time. Upon move out, I had cleaned everything and removed my cat from the apartment the day before I moved out, so this is why I'm even more outraged. I cleaned and vacuumed my bedroom carpet with fresh scent carpet powder and the rest of my apartment was hardwood floors. So again I ask what "pet odor" am I being charged for? I need to know specifically.
Regards,
[redacted]