ATCO Energy

I wish zero stars were an option.

My experience with ATCO has been incredibly frustrating from start to finish.

In April 2026, ATCO double-charged my account by withdrawing my automatic payment TWICE. When I contacted them, I was told they could not refund the duplicate payment for 30 days. Instead, I was expected to simply wait and have the overpayment applied to my next bill. Having a company take an unauthorized duplicate payment and then tell me I had to wait to get that money back was already unacceptable.

Then, in May 2026, I contacted ATCO to let them know I was moving out at the end of the month and needed my services cancelled.

Months later, I discovered that ATCO had sent an alleged JUNE bill to collections — for a period AFTER I had already moved out and requested cancellation.

What makes this even worse is that I was never contacted about this bill before it was sent to collections. I did not receive a phone call or any other communication alerting me that there was an outstanding balance. I only became aware of it after it had already been sent to collections and negatively impacted my credit.

So, within a matter of months, ATCO first took too much money from my account and refused to promptly return it, and then later billed me for service after I had moved out and sent that bill to collections without my knowledge.

I contacted ATCO to try to resolve the situation and was essentially told they would do absolutely nothing to help me.

I am now disputing the charge and the collection account. I am extremely disappointed with how ATCO has handled both my billing and my account closure. Based on my experience, I would strongly recommend that customers carefully monitor every ATCO bill, automatic payment, and cancellation request — and keep records of everything.

You will be very sorry if you do. They do not care about their customers. I am a disabled low income senior that never had gas at his home before. Had to deal with Atco the utility and Atco the money collector (pimp). So Atco the utility comes to my home, shuts off the gas to my furnace without notice to in stall a new meter. When they came back to turn on my furnace they broke my furnace. So 4 months later it is still not fixed after they agreed to fix it.
So I assumed that Atco the pimping outfit and the utility were one and the same. So I phoned the pimping outfit and told them I was not paying the bill until they fixed the furnace. So 2 months later they sent me to collections department. At that time they informed they were not one and the same. So what the utility did was not their concern. Pay up or else. So I got a previous payment straightened out. then I said I was a low income disabled senior and I didn’t have the money to pay on the account until the end of the month because that’s when I got my pension monies. So they said to me that they did not care they were going to come after me so I then paid 80 percent of the bill when I got my check. then I find out that they cut me off even though they told I would be fine if I paid 50 percent of the bill. So I am very happy and so blessed to not have this outfit to deal with the fees they charge that are outrageous. I will never use gas again after that. So the moral of this story is that I will be informing the 1000s of people I know in Alberta how I was treated by Atco the collections company.

Our three year plan expired and the rates went up insanely - fair enough because all energy companies are gouging this year. As a long time customer I asked to redo our bill, which they refused. Fine. The response is customer are free to switch to other providers. That's a pain so sucked it up and went on another fixed rate plan.

I get the next bill and it doesn't reflect the changes - apparently being billed for the month previous to the change. I'm not happy, but okay. What can they do about my bill. $50 credit on a $700 bill. No thanks. How do I cancel. Their response, let me process that for you.

Moral of the story - they only care about getting the most money possible from customers. Maybe the next company will be better. New service starts December 4th.

They will never see another dime from me, my family and anyone I convince not to use ATCO. They get one star because I can't give them zero.

We will be following up with this customer directly to understand the situation in detail with the intent of resolving it completely.As an FYI, we do not extract monies from a customer's bank account without their consent for Automated Bank Withdrawl as part of the sign-up process or post... sign-up through our Ces..

We will be following up with this customer directly to understand the situation in detail with the intent of resolving it completely.As an FYI, we do not extract monies from a customer's bank account without their consent for Automated Bank Withdrawl as part of the sign-up process or post...

sign-up through our Ces..