Athabasca Basin Security

Our response to Mrs [redacted] 's complaint is as follows: We can confirm that Mrs [redacted] was in the store on 12-30-and purchased a ring at that timeMrs [redacted] stated that she was in the store in September and received a price quote of $for a 14K gold ring with natural emerald I cannot confirm thisHowever, a price quote expires after a reasonable time and cannot be guaranteed over a year laterMrs [redacted] returned to the store in October She found a ring that she liked but it was in white goldMrs [redacted] requested the same style ring but in 10K yellow goldOn 12-22-17, Mrs [redacted] was advised by our sales staff that the ring was not carried in stock and would have to be custom made at an additional chargeTo that end, Mrs [redacted] was given a special order form confirming the order of a 10K yellow gold ring with emeraldThis form clearly indicates that the price is not yet known and that the $is a deposit toward the priceI have attached a copy of the special order form given to Mrs [redacted] on 12-22-Mrs [redacted] returned to the store on 12-30-and decided instead to purchase the 14K white gold emerald ring that we carried in stockShe did not request a refund of the deposit as was offered nor did she respond when we asked how [redacted] 's could further accommodate herWe sized the purchased ring to Mrs [redacted] 's finger while she was in the store and she then leftWe made every effort to assist Mrs [redacted] while at the same time communicating to her that the ring she desired would be a special order at an additional charge over the item carried in stockWe did not change the price and regret Mrs [redacted] 's misunderstanding over this matter

Our response to Mrs. [redacted]'s complaint is as follows:

We can confirm that Mrs. [redacted] was in the store on 12-30-17 and purchased a ring at that time. Mrs. [redacted] stated that she was in the store in September 2016 and received a price quote of $600 for a 14K gold ring with natural emerald....

I cannot confirm this. However, a price quote expires after a reasonable time and cannot be guaranteed over a year later. Mrs. [redacted] returned to the store in October 2017. She found a ring that she liked but it was in white gold. Mrs. [redacted] requested the same style ring but in 10K yellow gold. On 12-22-17, Mrs. [redacted] was advised by our sales staff that the ring was not carried in stock and would have to be custom made at an additional charge. To that end, Mrs. [redacted] was given a special order form confirming the order of a 10K yellow gold ring with emerald. This form clearly indicates that the price is not yet known and that the $384.13 is a deposit toward the price. I have attached a copy of the special order form given to Mrs. [redacted] on 12-22-17. Mrs. [redacted] returned to the store on 12-30-17 and decided instead to purchase the 14K white gold emerald ring that we carried in stock. She did not request a refund of the deposit as was offered nor did she respond when we asked how [redacted]'s could further accommodate her. We sized the purchased ring to Mrs. [redacted]'s finger while she was in the store and she then left. We made every effort to assist Mrs. [redacted] while at the same time communicating to her that the ring she desired would be a special order at an additional charge over the item carried in stock. We did not change the price and regret Mrs. [redacted]'s misunderstanding over this matter.