Athene spells NIGHTMARE. I have the names of the husband and wife agents we used. I will try to reach out to them I suppose. I might consider filing a report with the BBB, you others could do the same in order to put some pressure on this terrible company that seem to behave like robbers and con artists and also seem to get away with it!
Please post a number that works to reach someone live, if you have had success. Thank you
You cannot get your money if you need it for an emergency
I have an emergency and need to withdraw money from my annuity. I put the request in a week ago, and it has not been processed on their side. I called because, in the past, a request had been processed within 3 days. I called on the 3rd day to find out when my request would be processed and was told it was under review. Day 4, it's under review, day 5 it's under review. I suspect it will be under review the next time I call, which will be Monday since they have stalled the whole week. I am definitely NOT recommending this company to anyone!
You get 1 start because there is no ZERO!
Annuities cannot get any information on my annuity I have contacted them several times for information but all I get is a runaround I have called them about giving me my annuity value first I called and they said they would send it in the mail I never received it then I called and had to give them my address and again they said they would send out my annuity value still never received it I called again and ask them to fax the information they said no problem thy would fax to the phone number I gave them and still again it never came I am very concerned now that they have stolen my annuity and I want the money to invest in something else I have had this annuity for several years I got it through my bank but a had been sold a couple of times with different companies and I have never had as much trouble as I have now they are very vague about the value and if it still exists they said they are restructuring but it's been over six months and still no update or information no web site to
I have an annuity contract with Athene for years then I received a notice from Athene on December 15, saying that they are going to use a 3rd party administrator called [redacted] to assist with contract administrationThis is the last mail I got from Athene and [redacted] nor have I gotten any annuity statementsI called [redacted] on March 20, and they told me that due to the technical difficulty they are having with the data conversion, the last annuity statement they have is for Sept and they have no idea on how much my annuity value is For a business to tell their customers that they are not able to transfer data from Athene to their 3rd party administrator after months, this is unbelievable, I am now worried about where is my money Based on my personal experience and other reviews, I would strongly advise against this company and its produces
I am trying to cash out my deceased father's annuity for my motherThis company does stalling techniques On July XX XXXX, I called up the number for ATHENE and was put on hold for over minSpoke with [redacted] who said ATHENE would email me paperwork to close out my deceased father's annuity My father, [redacted] bought this non-qualified fixed annuity on 4/15/(SPDA-and contract #:XXXXXX) and died this past April so I was trying to collect the money, $48,894.90, for my mother as I am the executor of the will Since I did not receive any email with the proper forms attached after several days, I called ATHENE again, on July XX XXXX, and was on hold for yet another long period of time (20+ min)before a woman answeredShe told me that it would be 7-business days before I even received the email with the forms These "stalling techniques" are ridiculous and evident of a larger problem with the ATHENE companyI believe they employ these practices to
Athene has hired a third party contractor, Alliance One, to handle my annuityAlliance One will not follow through with surrendering my contract Beginning in September, 2016, I have requested Alliance One by certified mail and via phone conversations to issue a letter confirming the annuity value and advising them of my intent to withdraw all funds from my annuityAs of November 28, 2016, I have not received a value letterEach time I call Alliance, they say it is in processIn September I was told that this letter could be issued in 30-daysOn 11/4/16, I called Athene and spoke to a representative advising them that I wanted to register a formal complaint to Athene regarding their contractor, Alliance One, for not being able to issue a statement of accountOn 11/22/I called Alliance One to request a surrender form via emailThey stated that this form would be emailed within 24-hoursI called Alliance One on 11/28/to advise that I did not receive the emailThey
Athene processes withdrawal requests abnormally slowI asked to speak with a lead agent"Will call back "in the order received".Two weeks later None July 20, I made a withdrawal request from my tax sheltered annuityAthene received it on June with a direct deposit formI am told that it would take 5-business days I have called to check on the status because the last time I made a withdrawal request with direct deposit it took around two months When I check on the status the company ALWAYS has an excuse for why the process is abnormally slow My same question gets a different answer per conversation I am missing a formSomeone didn't attach a form in their systemThird party has failed to submit formsSystem glitch -won't release fundstakes 3-days to collect a faxed form (was mailed with original forms)Evaluation process currently underway (3-months now) When I have evidence that they have all forms (1) or third party submitted for
Alliance One is a subcontractor billing for Athene Annuity Their current billing and paperwork and customer service are hopelessly incompetent For the past year and half I have tried to contact Alliance One which is now managing my loan and annuity account for Athene Annuity Since my quarterly statement for 7/11/15-10/11/15, I have received NO paperwork about the Annuity Value, interest or my loan balance I began calling the new billing subcontractor Alliance One in January of They were unable to tell me anything about my account and had no access to any computer information about my account No payments were being withdrawn I began to willingly make payment to them in March, but received NO paperwork acknowledging any of my payments not any indication of new amount I would owe I complained and eventually I received a bill from them each month This "bill" never contains a date (although it has an amount due by date on the payment coupon) The only information on
Submitted a surrender request 8/and was advised processing time 24-hours and checks will be mailed within the week I called on 9/after transfer of ownership was completed to cancel two policiesI was told the process would take 24-hours to complete and checks delivered within week9/I called to get status and was told that the request was still processingSales rep [redacted] stated she would expedite the request since she did not see an issue; another 24-hours to processOn 9/I called back and spoke with another rep, who proceeded to tell me that they were waiting on a response from the agent before completing the request9/I called to speak with supervisor Grace to find out exactly why they needed the agent's approvalGrace said that was not the reason but she could not go into details the reason why the request is held upI tried to get her to explain, but she kept saying she could only say that it's still processing and it is a priorityI called back
Cashed client check but still haven't processed applicationExtremely long processing time for new businessCustomer service reps are unprofessional Policy #AAXXXXXXXXClient's name is [redacted] We submitted an application for the Athene Performance Elite Plus annuity on June 3rdThe client overnighted a check for $137K to Athene on June 27thHer check has been cashed; however her application still has not been processedIt seems unscrupulous to have such a "backlog" in app processing but your firm can so quickly cash a large checkAnd to further exacerbate the problem, when I've called the new business line, all customer service reps have been uncooperative, unprofessional, unhelpful, and generally very rudeThey have refused to give potential processing times so I can update my client on the status of her purchaseI've also asked to speak to a manager, was put on holdafter an extremely rude gentleman couldn't give me any adequate answersI was told all managers were bu
Service so horrible it must be intentional I have owned my Aviva/Athene annuity for over years Prior to the transfer of the service responsibilities to Alliance One, I was very happy with both my annuity's performance and the service I received Once Aviva was purchased by Apollo Global (a private equity firm) and the administration of the policy was transferred to Alliance One, service went from acceptable to dreadful Statements, formerly produced quarterly, were skipped for months without explanation The customer service reps don't have the slightest idea how to administer the policies From what I understand from my agent that sold this policy, Athene refuses to pay commissions that are owed on these policies In reviewing previous comments that are very consistent with my experience, it seems obvious that Athene wants policyholders to surrender their contracts They are doing this by providing absolutely horrible service to policyholders and then failing to pa
Payments withdrawn from bank account without permission My premium payment has not been deducted since December Apparently, Athene has been sold again and put all of the policies in a "restricted" statusI was not made aware of any of thisSuddenly, on 9/14/17, seven payments of $were taken out of my checking account! Then on 9/22/another payment of $was taken outAll of this with no contact from them that they were going to do thisThat's a total of $I live on social security, and these payments totally put me in the redThe bank has deducted an overdraft fee of $and $for everyday that I am overdrawnI have contacted a representative from Global Atlantic Financial Group who are the people that apparently took over AtheneShe has been extremely helpful and has worked to get me my money backAs of last Thursday, 9/28/17, she told me that the "powers that be" have agreed to electronically reimburse me and that it should happen very quick
I am unable to speak with someone at Athene regarding my annuity, the issues and questions noted below I received a letter dated 11/3/on 11/27/from Athene Annuity and Life Company/Athene Life Insurance of New York regarding a "true-up" balance that is due on the contract for payments the company failed to withdraw timely on my annuity on contract Since receiving the letter, myself and my husband have emailed and called the company on numerous occasions to ask questions regarding this issue and seek resolution with the company We have not been able to get anyone to answer our questions, we have not received the information requested, nor were we given access to speak with the supervisor when requested on two of the phone calls Athene has outsourced Alliance-One Services, Inc- PO Box XXXXXX, Nashville, TX XXXXX-XXXX, as their call center My concerns with Athene, brought to the attention of Alliance-One, have gone unanswered and unresolvedToday, my husband and I a
I have had difficulty trying to cash the checks they issue me, and no one will tell me why? I've called and called, but Athene's reps put me on hold Everytime I receive a check from these people, there are complications For whatever the reason, businesses refuse to accept them, only a few would; recently was not one of those timesI've called Athene to sort this mess out, but whenever I do I get put on hold for FIVE MINUTES or more! I'm broke, I have no money, and what I am left with is currently in "care" of Athene
I purchased an annuityI reviewed the contract .I returned the contract and requested a refundThree and a half weeks later; no refund I purchased a year MYG Annuity through an agent and from Athene Annuity and Life Company on June 7thThe agent mailed the application and my check for $217,to Athene on June 8thAthene received the same on June 9th The check cleared my account at Discover Bank on June 13thThe funds were/are non-qualifying fundsI waited days to receive the contract #AAXXXXXXXXI received the contract on July 5thI reviewed the contract and simultaneously placed at least (6) phone calls to Athene to ask questions about the contractEvery time I called it took 20-minutes for a representative to answer the phone #XXX-XXX-XXXXThe representatives were unable and/or unwilling to answer my questionsI decided to return the contract as provided for under the "TWENTY DAY FREE LOOK PERIOD" provision contained in the contractOn July 12th I mailed
I am having the same issues as others have stated - due to the system conversion, I have not received any billing for the past years on my and husband's policiesI took out these policies over years ago when I worked at Central Life, which became AmerUs, which became Aviva, then Athene, etcI have gotten infrequent communication from them about the conversionThen I got a payment notice in October for the amount due for the prior quartersI called in as the quarterly premium amounts were incorrect, plus payments sent in last year were not reflected in amounts dueSince then, I have made phone calls to them, trying to get a correct premium notice so I could set up a payment schedule for past premiums dueI have yet to receive oneEvery time I get different information, and an still expecting a new noticeAt today's phone call, I found out that my policy is still in restricted status!! And an explanation about the what the incorrect amounts actually represented, which didn't make senseBottom line, I am still awaiting the conversion to be completed (which does not have a date yet!) so I can get a correct premium notice so I can set up a payment scheduleIt has now been months since the premium notice for years back premiums and of course, another quarterly premium has now added onto my eventual amount due I mentioned to the gal that I should probably keep sending additional payments to reduce the overall amount that will be billedI was told that it (and past payments) will not be applied to the policy until the conversion is done! She even actually told me to keep close records of what I pay, like in a notebook, and keep all bank statements to prove what I've paidThis is coming from their company representative
Company will not respond to customers, return calls, or process requestsAgents can not answer questions, and supervisors are never available I have a 403b through Athene It was sold to Alliance One as of January 1, It was impossible to get through to their call center to see what to do about existing loan payments for months I finally got through in March, and learned that they were not drafting payments, but were planning to do so all at once at an unspecified time I asked to be switched to paper billing, and began paying all of my loans by check I have records of each check, and when it was cashed I never got a confirmation for switching to paper billing from drafts I called on May 25, to see if they had switched me, and the lady said she could "see that the request was put in, but it had not been processed yet." I then had her take extensive notes about what payments I had made, when they were cashed, and to find out what to expect On May 25, 2016, my
I paid on XX-X/1/and 7/6/and they say I didnt chase money ordernumber XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX all for $each to athene life ins company of ny the second made to insurance services you can use either I was told policy #XXXXXXX please have them update my records! I paid them and they say I havent and they keep sending late notice bills over year I have called for over a year complaing about this This policy is for when [redacted] my mom passes away I collect
Athene [redacted] not disclose the current value of my annuity to me or to my wife I own an annuity with Athene Annuity & Life Co(formerly Aviva Life & Annuity Co.)The contract for this annuity dates to 9-12-Since owning the annuity, we have received in the mail quarterly account statements disclosing the annuity valueThe last quarterly statement we received was 6-12- On 8-18-16, my wife called Athene to determine why there were no further statements mailedWe were told we had to contact Alliance One Services (XXX-XXX-XXXX), the company that takes care of customer service for AtheneUpon calling Alliance Once, she was told that the company no longer mails quarterly OR annual statements and that there is no consumer web portal we can access to determine our annuity's valueWe were told we could make a phone request and a paper statement would be mailed but that it would take business days "to process" this requestWe made the request on 8-18-After more than b
Please post a number that works to reach someone live, if you have had success. Thank you
You get 1 start because there is no ZERO!
Annuities cannot get any information on my annuity I have contacted them several times for information but all I get is a runaround I have called them about giving me my annuity value first I called and they said they would send it in the mail I never received it then I called and had to give them my address and again they said they would send out my annuity value still never received it I called again and ask them to fax the information they said no problem thy would fax to the phone number I gave them and still again it never came I am very concerned now that they have stolen my annuity and I want the money to invest in something else I have had this annuity for several years I got it through my bank but a had been sold a couple of times with different companies and I have never had as much trouble as I have now they are very vague about the value and if it still exists they said they are restructuring but it's been over six months and still no update or information no web site to
I have an annuity contract with Athene for years then I received a notice from Athene on December 15, saying that they are going to use a 3rd party administrator called [redacted] to assist with contract administrationThis is the last mail I got from Athene and [redacted] nor have I gotten any annuity statementsI called [redacted] on March 20, and they told me that due to the technical difficulty they are having with the data conversion, the last annuity statement they have is for Sept and they have no idea on how much my annuity value is For a business to tell their customers that they are not able to transfer data from Athene to their 3rd party administrator after months, this is unbelievable, I am now worried about where is my money Based on my personal experience and other reviews, I would strongly advise against this company and its produces
I am trying to cash out my deceased father's annuity for my motherThis company does stalling techniques On July XX XXXX, I called up the number for ATHENE and was put on hold for over minSpoke with [redacted] who said ATHENE would email me paperwork to close out my deceased father's annuity My father, [redacted] bought this non-qualified fixed annuity on 4/15/(SPDA-and contract #:XXXXXX) and died this past April so I was trying to collect the money, $48,894.90, for my mother as I am the executor of the will Since I did not receive any email with the proper forms attached after several days, I called ATHENE again, on July XX XXXX, and was on hold for yet another long period of time (20+ min)before a woman answeredShe told me that it would be 7-business days before I even received the email with the forms These "stalling techniques" are ridiculous and evident of a larger problem with the ATHENE companyI believe they employ these practices to
Athene has hired a third party contractor, Alliance One, to handle my annuityAlliance One will not follow through with surrendering my contract Beginning in September, 2016, I have requested Alliance One by certified mail and via phone conversations to issue a letter confirming the annuity value and advising them of my intent to withdraw all funds from my annuityAs of November 28, 2016, I have not received a value letterEach time I call Alliance, they say it is in processIn September I was told that this letter could be issued in 30-daysOn 11/4/16, I called Athene and spoke to a representative advising them that I wanted to register a formal complaint to Athene regarding their contractor, Alliance One, for not being able to issue a statement of accountOn 11/22/I called Alliance One to request a surrender form via emailThey stated that this form would be emailed within 24-hoursI called Alliance One on 11/28/to advise that I did not receive the emailThey
Athene processes withdrawal requests abnormally slowI asked to speak with a lead agent"Will call back "in the order received".Two weeks later None July 20, I made a withdrawal request from my tax sheltered annuityAthene received it on June with a direct deposit formI am told that it would take 5-business days I have called to check on the status because the last time I made a withdrawal request with direct deposit it took around two months When I check on the status the company ALWAYS has an excuse for why the process is abnormally slow My same question gets a different answer per conversation I am missing a formSomeone didn't attach a form in their systemThird party has failed to submit formsSystem glitch -won't release fundstakes 3-days to collect a faxed form (was mailed with original forms)Evaluation process currently underway (3-months now) When I have evidence that they have all forms (1) or third party submitted for
Alliance One is a subcontractor billing for Athene Annuity Their current billing and paperwork and customer service are hopelessly incompetent For the past year and half I have tried to contact Alliance One which is now managing my loan and annuity account for Athene Annuity Since my quarterly statement for 7/11/15-10/11/15, I have received NO paperwork about the Annuity Value, interest or my loan balance I began calling the new billing subcontractor Alliance One in January of They were unable to tell me anything about my account and had no access to any computer information about my account No payments were being withdrawn I began to willingly make payment to them in March, but received NO paperwork acknowledging any of my payments not any indication of new amount I would owe I complained and eventually I received a bill from them each month This "bill" never contains a date (although it has an amount due by date on the payment coupon) The only information on
Submitted a surrender request 8/and was advised processing time 24-hours and checks will be mailed within the week I called on 9/after transfer of ownership was completed to cancel two policiesI was told the process would take 24-hours to complete and checks delivered within week9/I called to get status and was told that the request was still processingSales rep [redacted] stated she would expedite the request since she did not see an issue; another 24-hours to processOn 9/I called back and spoke with another rep, who proceeded to tell me that they were waiting on a response from the agent before completing the request9/I called to speak with supervisor Grace to find out exactly why they needed the agent's approvalGrace said that was not the reason but she could not go into details the reason why the request is held upI tried to get her to explain, but she kept saying she could only say that it's still processing and it is a priorityI called back
Cashed client check but still haven't processed applicationExtremely long processing time for new businessCustomer service reps are unprofessional Policy #AAXXXXXXXXClient's name is [redacted] We submitted an application for the Athene Performance Elite Plus annuity on June 3rdThe client overnighted a check for $137K to Athene on June 27thHer check has been cashed; however her application still has not been processedIt seems unscrupulous to have such a "backlog" in app processing but your firm can so quickly cash a large checkAnd to further exacerbate the problem, when I've called the new business line, all customer service reps have been uncooperative, unprofessional, unhelpful, and generally very rudeThey have refused to give potential processing times so I can update my client on the status of her purchaseI've also asked to speak to a manager, was put on holdafter an extremely rude gentleman couldn't give me any adequate answersI was told all managers were bu
Service so horrible it must be intentional I have owned my Aviva/Athene annuity for over years Prior to the transfer of the service responsibilities to Alliance One, I was very happy with both my annuity's performance and the service I received Once Aviva was purchased by Apollo Global (a private equity firm) and the administration of the policy was transferred to Alliance One, service went from acceptable to dreadful Statements, formerly produced quarterly, were skipped for months without explanation The customer service reps don't have the slightest idea how to administer the policies From what I understand from my agent that sold this policy, Athene refuses to pay commissions that are owed on these policies In reviewing previous comments that are very consistent with my experience, it seems obvious that Athene wants policyholders to surrender their contracts They are doing this by providing absolutely horrible service to policyholders and then failing to pa
Payments withdrawn from bank account without permission My premium payment has not been deducted since December Apparently, Athene has been sold again and put all of the policies in a "restricted" statusI was not made aware of any of thisSuddenly, on 9/14/17, seven payments of $were taken out of my checking account! Then on 9/22/another payment of $was taken outAll of this with no contact from them that they were going to do thisThat's a total of $I live on social security, and these payments totally put me in the redThe bank has deducted an overdraft fee of $and $for everyday that I am overdrawnI have contacted a representative from Global Atlantic Financial Group who are the people that apparently took over AtheneShe has been extremely helpful and has worked to get me my money backAs of last Thursday, 9/28/17, she told me that the "powers that be" have agreed to electronically reimburse me and that it should happen very quick
I am unable to speak with someone at Athene regarding my annuity, the issues and questions noted below I received a letter dated 11/3/on 11/27/from Athene Annuity and Life Company/Athene Life Insurance of New York regarding a "true-up" balance that is due on the contract for payments the company failed to withdraw timely on my annuity on contract Since receiving the letter, myself and my husband have emailed and called the company on numerous occasions to ask questions regarding this issue and seek resolution with the company We have not been able to get anyone to answer our questions, we have not received the information requested, nor were we given access to speak with the supervisor when requested on two of the phone calls Athene has outsourced Alliance-One Services, Inc- PO Box XXXXXX, Nashville, TX XXXXX-XXXX, as their call center My concerns with Athene, brought to the attention of Alliance-One, have gone unanswered and unresolvedToday, my husband and I a
I have had difficulty trying to cash the checks they issue me, and no one will tell me why? I've called and called, but Athene's reps put me on hold Everytime I receive a check from these people, there are complications For whatever the reason, businesses refuse to accept them, only a few would; recently was not one of those timesI've called Athene to sort this mess out, but whenever I do I get put on hold for FIVE MINUTES or more! I'm broke, I have no money, and what I am left with is currently in "care" of Athene
I purchased an annuityI reviewed the contract .I returned the contract and requested a refundThree and a half weeks later; no refund I purchased a year MYG Annuity through an agent and from Athene Annuity and Life Company on June 7thThe agent mailed the application and my check for $217,to Athene on June 8thAthene received the same on June 9th The check cleared my account at Discover Bank on June 13thThe funds were/are non-qualifying fundsI waited days to receive the contract #AAXXXXXXXXI received the contract on July 5thI reviewed the contract and simultaneously placed at least (6) phone calls to Athene to ask questions about the contractEvery time I called it took 20-minutes for a representative to answer the phone #XXX-XXX-XXXXThe representatives were unable and/or unwilling to answer my questionsI decided to return the contract as provided for under the "TWENTY DAY FREE LOOK PERIOD" provision contained in the contractOn July 12th I mailed
I am having the same issues as others have stated - due to the system conversion, I have not received any billing for the past years on my and husband's policiesI took out these policies over years ago when I worked at Central Life, which became AmerUs, which became Aviva, then Athene, etcI have gotten infrequent communication from them about the conversionThen I got a payment notice in October for the amount due for the prior quartersI called in as the quarterly premium amounts were incorrect, plus payments sent in last year were not reflected in amounts dueSince then, I have made phone calls to them, trying to get a correct premium notice so I could set up a payment schedule for past premiums dueI have yet to receive oneEvery time I get different information, and an still expecting a new noticeAt today's phone call, I found out that my policy is still in restricted status!! And an explanation about the what the incorrect amounts actually represented, which didn't make senseBottom line, I am still awaiting the conversion to be completed (which does not have a date yet!) so I can get a correct premium notice so I can set up a payment scheduleIt has now been months since the premium notice for years back premiums and of course, another quarterly premium has now added onto my eventual amount due I mentioned to the gal that I should probably keep sending additional payments to reduce the overall amount that will be billedI was told that it (and past payments) will not be applied to the policy until the conversion is done! She even actually told me to keep close records of what I pay, like in a notebook, and keep all bank statements to prove what I've paidThis is coming from their company representative
Company will not respond to customers, return calls, or process requestsAgents can not answer questions, and supervisors are never available I have a 403b through Athene It was sold to Alliance One as of January 1, It was impossible to get through to their call center to see what to do about existing loan payments for months I finally got through in March, and learned that they were not drafting payments, but were planning to do so all at once at an unspecified time I asked to be switched to paper billing, and began paying all of my loans by check I have records of each check, and when it was cashed I never got a confirmation for switching to paper billing from drafts I called on May 25, to see if they had switched me, and the lady said she could "see that the request was put in, but it had not been processed yet." I then had her take extensive notes about what payments I had made, when they were cashed, and to find out what to expect On May 25, 2016, my
I paid on XX-X/1/and 7/6/and they say I didnt chase money ordernumber XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX all for $each to athene life ins company of ny the second made to insurance services you can use either I was told policy #XXXXXXX please have them update my records! I paid them and they say I havent and they keep sending late notice bills over year I have called for over a year complaing about this This policy is for when [redacted] my mom passes away I collect
Athene [redacted] not disclose the current value of my annuity to me or to my wife I own an annuity with Athene Annuity & Life Co(formerly Aviva Life & Annuity Co.)The contract for this annuity dates to 9-12-Since owning the annuity, we have received in the mail quarterly account statements disclosing the annuity valueThe last quarterly statement we received was 6-12- On 8-18-16, my wife called Athene to determine why there were no further statements mailedWe were told we had to contact Alliance One Services (XXX-XXX-XXXX), the company that takes care of customer service for AtheneUpon calling Alliance Once, she was told that the company no longer mails quarterly OR annual statements and that there is no consumer web portal we can access to determine our annuity's valueWe were told we could make a phone request and a paper statement would be mailed but that it would take business days "to process" this requestWe made the request on 8-18-After more than b
I have made multiple requests to Athene for a statement of my accountI have not received a statement in over one year Contract number 10TTXXXXXX