Atheno

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin cream and eye serum on a 14 day trial basis back on 09/03/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 09/17/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/17/2017: $89.95 for the skin cream and $86.95 for the eye serum.The customer contacted our Customer Service on 09/18/2017 and requested for the subscription to be cancelled, which we did. Unfortunately on 09/22/2017 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favor. At this time we are unable to provide the customer with refunds and we appreciate your understanding.