We tried to resolve the issue with the buy after emails and an extensive research by AmazonWe promptly refunded the clients shipping fees he was charged in error by the USPS or by our shipping software with hours of noticeThis person has threatened many actions over the $errorWe do not understand what else he is needing He bought items on amazon Order was fulfilled We were notified of a $shipping error and received continual threats. Refunded $within hours Continued issues We also were told over the phone by this gentlemen that he has had multiple situations with the state and federal government with complaints he filesAt that point the gentleman said to google his name and see what he is capable of Again we feel this issue has been resolved Thank you Amazon investigator resolved this claim on Tuesday, April 19, 2016 Your Re-presentation: Wednesday, April 13, 2016 Client sent email asking about a shipping errorWe responded last night that we would look into the problem during the next business day on April 13thThe product was shipped as promised and the buyer had no problem with the productWhen we reviewed the weight and postal service limits we found the item was shipped properlyToday we asked the buyer to provide proof that there was an extra charge from the postal service which he refusedAfter he threatened negative feedback and filing all sorts of different complaints we provided a unproven refund of his extra shipping charge this morning and he continued to file an a-z claim: Prior Refunds: $Wednesday, April 13, We are happy to provide a full refund if he returns the productWe do believe he is trying to get free product. Claim Type: Items not as described Subreason: Wrong Buyer Comments: our customer has been having some issues with the third party seller due to a $postage due that was charged to him, he was not happy and was getting it notified to the seller which led to an on and on circle of n good answerour customer has gotten tired of this and would simply like the full refund since he no longer wants the itemClaim Items: 1/1 Biofreeze Pain Relieving Gel , 4-Ounce (Pack of 3) Claim Amount: $Prior Refunds: $3.15 Wednesday, April 13, Order Information: $(***) Thursday, April 7, Contact Buyer: (*** ***) ***@marketplace.amazon.com Shipping Address: *** ***
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Order Shipping: Package 1- USPS (***) Thursday, April 7,
Seller e-mailed buyer (View) Monday, April 25,
Buyer claim denied Tuesday, April 19,
Amazon e-mailed buyer Wednesday, April 13,
Amazon requested information from buyer Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
Buyer e-mailed Amazon Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Representation under investigation Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
You Represented Claim Wednesday, April 13,
Amazon e-mailed buyer Wednesday, April 13,
Amazon e-mailed buyer Wednesday, April 13,
Waiting seller response Wednesday, April 13,
Amazon emailed seller Wednesday, April 13,
Buyer submitted A-to-z claim Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Refund issued Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
Seller e-mailed buyer (View) Tuesday, April 12,
Buyer e-mailed seller (View) Tuesday, April 12,
Package shipped USPS Thursday, April 7,
Original order (***) Thursday, April 7,
Shipping Address: *** ***
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Order Date: April 7, 6:30:AM PDT
Expected Ship Date: April 11, 11:59:PM PDT
Shipping Service: Standard
Billing Country: US
Sales Channel: Amazon.com
Order Totals
Items total: $
Refund(s) total: ($3.15)
Grand total: $
Jeff K*** Managing Partner, Athlete Packs P: (844) 277-extM: (219) 877-E: ***@athletepacks.com W: athletepacks.com
We tried to resolve the issue with the buy after emails and an extensive research by AmazonWe promptly refunded the clients shipping fees he was charged in error by the USPS or by our shipping software with hours of noticeThis person has threatened many actions over the $errorWe do not understand what else he is needing He bought items on amazon Order was fulfilled We were notified of a $shipping error and received continual threats. Refunded $within hours Continued issues We also were told over the phone by this gentlemen that he has had multiple situations with the state and federal government with complaints he filesAt that point the gentleman said to google his name and see what he is capable of Again we feel this issue has been resolved Thank you Amazon investigator resolved this claim on Tuesday, April 19, 2016 Your Re-presentation: Wednesday, April 13, 2016 Client sent email asking about a shipping errorWe responded last night that we would look into the problem during the next business day on April 13thThe product was shipped as promised and the buyer had no problem with the productWhen we reviewed the weight and postal service limits we found the item was shipped properlyToday we asked the buyer to provide proof that there was an extra charge from the postal service which he refusedAfter he threatened negative feedback and filing all sorts of different complaints we provided a unproven refund of his extra shipping charge this morning and he continued to file an a-z claim: Prior Refunds: $Wednesday, April 13, We are happy to provide a full refund if he returns the productWe do believe he is trying to get free product. Claim Type: Items not as described Subreason: Wrong Buyer Comments: our customer has been having some issues with the third party seller due to a $postage due that was charged to him, he was not happy and was getting it notified to the seller which led to an on and on circle of n good answerour customer has gotten tired of this and would simply like the full refund since he no longer wants the itemClaim Items: 1/1 Biofreeze Pain Relieving Gel , 4-Ounce (Pack of 3) Claim Amount: $Prior Refunds: $3.15 Wednesday, April 13, Order Information: $(***) Thursday, April 7, Contact Buyer: (*** ***) ***@marketplace.amazon.com Shipping Address: *** ***
*** ** ** *
*** **
** ***
Order Shipping: Package 1- USPS (***) Thursday, April 7,
Seller e-mailed buyer (View) Monday, April 25,
Buyer claim denied Tuesday, April 19,
Amazon e-mailed buyer Wednesday, April 13,
Amazon requested information from buyer Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
Buyer e-mailed Amazon Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Representation under investigation Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
You Represented Claim Wednesday, April 13,
Amazon e-mailed buyer Wednesday, April 13,
Amazon e-mailed buyer Wednesday, April 13,
Waiting seller response Wednesday, April 13,
Amazon emailed seller Wednesday, April 13,
Buyer submitted A-to-z claim Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Refund issued Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Buyer e-mailed seller (View) Wednesday, April 13,
Seller e-mailed buyer (View) Wednesday, April 13,
Seller e-mailed buyer (View) Tuesday, April 12,
Buyer e-mailed seller (View) Tuesday, April 12,
Package shipped USPS Thursday, April 7,
Original order (***) Thursday, April 7,
Shipping Address: *** ***
*** ** ** *
***
Order Date: April 7, 6:30:AM PDT
Expected Ship Date: April 11, 11:59:PM PDT
Shipping Service: Standard
Billing Country: US
Sales Channel: Amazon.com
Order Totals
Items total: $
Refund(s) total: ($3.15)
Grand total: $
Jeff K*** Managing Partner, Athlete Packs P: (844) 277-extM: (219) 877-E: ***@athletepacks.com W: athletepacks.com