Athletica dba Team Cheer dba Girls Got Game

My name is Jim B., I’m the Sales Manager for Team
CheerI am very sorry for the inconvenience you and the parents that ordered
the *** bags have enduredThese circumstances are not indicative of how we
manage business nor is it the way we want to work with and care for our
valued
customers
Last week I have talked with our Sales Representative
managing your account (Nicole T.) to understand the chain of events
regarding the purple *** bags that were sent and in some cases resent with
different appointmentsI also reviewed your comments (below) submitted to the
Revdex.com to understand your specific concerns and desired
resolution
To help address this circumstance, we’ve shared
communications with the manufacturer (***) as well as internally with our
warehouse/shipping teams so they are aware of these circumstances, to help
prevent this issue from recurring to you, your customers or any of our
customers moving forward
I left you a voice message last week and this morning
regarding this circumstance and would very much like the opportunity to address
your concerns and resolve this circumstance to your satisfactionPlease
respond via email with a good time for me to reach you by phone or call my cell
at your earliest convenience###-###-####
Jim

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My name is Jim B., I’m the Sales Manager for Team
Cheer. I am very sorry for the inconvenience you and the parents that ordered
the [redacted] bags have endured. These circumstances are not indicative of how we
manage business nor is it the way we want to work with and care for our...

valued
customers.
 
Last week I have talked with our Sales Representative
managing your account (Nicole T.) to understand the chain of events
regarding the purple [redacted] bags that were sent and in some cases resent with
different appointments. I also reviewed your comments (below) submitted to the
Revdex.com to understand your specific concerns and desired
resolution.
 
To help address this circumstance, we’ve shared
communications with the manufacturer ([redacted]) as well as internally with our
warehouse/shipping teams so they are aware of these circumstances, to help
prevent this issue from recurring to you, your customers or any of our
customers moving forward.
 
I left you a voice message last week and this morning
regarding this circumstance and would very much like the opportunity to address
your concerns and resolve this circumstance to your satisfaction. Please
respond via email with a good time for me to reach you by phone or call my cell
at your earliest convenience. ###-###-####
 
Jim

Upon receipt of this complaint, a Manager promptly contacted the customer ([redacted]) to discuss the circumstance and listen to her concerns. We apologized for the inconvenience, we shipped the correct item and let the customer keep the incorrect item so there was no...

inconvenience of having to return the item. This circumstance has been resolved. [redacted] Sales Manager