To whom it may concern; [redacted] brought her car to my shop for alignment, I checked the vehicle carefully and found out that the (R/F) upper control arm was damagedShe asked for the total repair cost while she was talking to someone on her cell phoneIn order to give her my estimation I called the part store for availability of the required part and cost, and gave her my estimateI told her the total before taxShe asked for a discount and to pay it with a credit cardI agreed and included sales tax to the total amount (It was a 5.75% discount)Then she asked me to go ahead and fix it, mentioning that her father will give his credit card number by phoneI refused to do so, because I needed to have credit card present at pay timeThis process took more than half an hour of my timeShe left and said that she will come back with the credit cardTherefore, I charged her a minimum fee of $15.00, as it is the established fee for the time spent in the evaluation, diagnostic and the calls for availability of the necessary parts in the part storesThis fee is posted in the shop window to be seen easily by the customers, as the picture attached shows.I told her that if she decides to repair it in my shop when she comes back this amount will be credited toward the repair fee dueShe should realize that alignment and repair are two different services and the $fee was for diagnostics and estimating the repair However, she decided to take her car elsewhere and repaired it based on my diagnostic and evaluationLater she returned for alignment while I was away and expecting a $credit discount on alignment ServiceThe fixed price for alignment is $and is not applicable to repair estimation and diagnostics creditHopefully this explanation will clear up the misunderstandingSincerely,Davood M
To whom it may concern; [redacted] brought her car to my shop for alignment, I checked the vehicle carefully and found out that the (R/F) upper control arm was damagedShe asked for the total repair cost while she was talking to someone on her cell phoneIn order to give her my estimation I called the part store for availability of the required part and cost, and gave her my estimateI told her the total before taxShe asked for a discount and to pay it with a credit cardI agreed and included sales tax to the total amount (It was a 5.75% discount)Then she asked me to go ahead and fix it, mentioning that her father will give his credit card number by phoneI refused to do so, because I needed to have credit card present at pay timeThis process took more than half an hour of my timeShe left and said that she will come back with the credit cardTherefore, I charged her a minimum fee of $15.00, as it is the established fee for the time spent in the evaluation, diagnostic and the calls for availability of the necessary parts in the part storesThis fee is posted in the shop window to be seen easily by the customers, as the picture attached shows.I told her that if she decides to repair it in my shop when she comes back this amount will be credited toward the repair fee dueShe should realize that alignment and repair are two different services and the $fee was for diagnostics and estimating the repair However, she decided to take her car elsewhere and repaired it based on my diagnostic and evaluationLater she returned for alignment while I was away and expecting a $credit discount on alignment ServiceThe fixed price for alignment is $and is not applicable to repair estimation and diagnostics creditHopefully this explanation will clear up the misunderstandingSincerely,Davood M