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ATK Accessories - RCBS

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ATK Accessories - RCBS Reviews (2)

Review: Advertized rebate which was not delivered.

I purchased a "RCBS Rock Chucker Supreme Master Single Stage Press Kit" for $319.99 from MidWayUSA on May 1, 2013. It was offered with a $50.00 rebate from RCBS. I immediately sent the rebate form, a copy of my receipt and the UPC barcode from the box to RCBS as instructed on the rebate form. On July 2, 2013 I received a letter from RCBS saying my rebate is denied due to the absence of the UPC barcode from the box. There was only one barcode on the box and they now have it. I feel it is deceptive for a company to advertize a rebate they have no intention of giving.Desired Settlement: My $50.00 rebate.

Business

Response:

Business' Initial Response

Mr. [redacted] -

Our rebate center informed us they did not receive the original UPC barcode directly from the box, thus your initial submission was invalid. If you could please resubmit your rebate materials to the address on the rebate form, we've instructed our rebate center to honor the submission as a gesture of goodwill and to mail your rebate check as soon as they receive your materials.

We apologize for the inconvenience and thank you for being a RCBS customer.

Consumer's Final Response

I will resubmit my rebate materials as they requested and will consider this matter resolved if and when they produce the rebate.

Business' Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Rebate check has been received. Thank you.

Review: Early this year RCBS offered a rebate promomotion called Bucks or Bullets rebate. I chose the 500 bullet option, they sent me $50.00 instead

Early this year RCBS offered a promotion that offered your choice of a cash rebate or 500 Speer Grand Slam bullets (which is my lifelong favorite bullet) if you purchased $300.00 worth of RCBS products.

You were to fill out a form and send the form along with $14.95 to RCBS promotions and you would get your product as a rebate.

The other choice was to get a $50.00 cash rebate.

I wondered how they could make this offer since all reloading products have been in short supply for over a year, but I thought RCBS had to have an answer before making this offer.

So, I spent over $300 on RCBS products, filled out all the paperwork specifically stating I wanted 500 #2026, 30 caliber 150gr. Grand Slam bullet. To make a long story short, RCBS chose to ignore my rebate order and instead sent me a check for $64.95.

I have been a faithful customer of RCBS for almost forty years and had complete confidence in their products and their integrity.

To make a long story short, RCBS chose to ignore my rebate order and instead sent me a check for $64.95.

I have been a faithful customer of RCBS for almost forty years and had complete confidence in their products and their integrity.

Then they pull this bait and switch scheme. Obviously, they planned all along not to make good on their offer.

I would never had spent this money had I known RCBS would have done this. I want my bullets they promised, I don't need the $50.00 and will be glad to send it back to them as soon as they give me my bullets.

Desired Settlement: Simple,

I want the bullets that I spent my money to qualify Bucks or Bullets rebate.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted], Director

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@atk.com

Bullet requests from the Bucks or Bullets Rebate Program were filled on a first-come-first-serve basis. We are currently experiencing unprecedented demand for our products. Because we were not able to meet the estimated 6-8 week delivery schedule, we refunded shipping costs and issued a cash rebate in lieu of bullets for customers on the backorder list for extended periods of time. If Mr. [redacted] wishes to be put on a waiting list, and returns the check for $64.95 (rebate plus shipping and handling), we would be happy to honor his original submission for bullets. We currently estimate the wait time at 3-6 months. We sincerely apologize for any inconvenience this may have caused.

Consumer's Final Response

I find this response to my complaint acceptable and am willing to wait for my 500 .30cal grand slams. They has been my choice in the field for years and is the reason I joined the rebate.

Do I get on the waiting list effective 4/23/2013 when I sent my rebate application and my check or do I start over from when you receive the check?

My question to you is where do I return your uncashed check and do you need another bucks for bullets form or any other correspondence?

Business' Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

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Description: Personal Services

Address: 605 Oro Dam Blvd E, Oroville, California, United States, 95965-5718

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