Atkinson Associates Design-Build, LLC

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The information regarding a replacement of the product was not initially offered to me until the police went into the facility.  The disrespectful way that I was treated and the fact that when I originally called and went back that evening to get a replacement and was refused such is why I requested my money back.  I was told that I could not get a replacement right then because they were closed, which they were not.  The doors were unlocked and still open and the officers and myself were in the building.  It served no purpose for me to come back on another day to fulfill the need for that evening.
In addition, who would want to deal with or support a business who disrespects their customer for any reason, and especially when they are admittedly at fault.  I stated in complaint previously, that I would not trust consuming anything prepared from this entity.  Had they honored my initial request for a replacement for that evening while I was there,  I would have accepted.  They refused, and tried to bribe me into accepting something I did not order in addition to a future replacement.  Why would I consume something I did not order or accept an offer for a future product when I no longer trust the hands that would prepare my food?  I choose not to support an entity who "apparently" condones the disrespect of clientele.  I cannot and will not be forced to consume something I don't feel comfortable consuming, and I will not be robbed of my hard-earned money no matter how small of an amount it may be.
I would like my $16.00 refunded... The Attorney General's Office informed me that I could bring this complaint back to their office if it is not resolved.   If I cannot get my refund back, please close my case as "unresolved", and I will take it further.
 
Regards,
[redacted]

Regarding ID #[redacted]. Austintown Belleria policy regarding a customer complaint is to determine the concern and address the concern with new product at the time of concern. I have interviewed my staff...

and have spoke to the police that the complainant called. Both confirm that an offer to remake the food in question was offered at this time, but refused. We have a no cash refund policy.
Sincerely,
Management

My family has ordered take-out and delivery from the Austintown Belleria for over 5 years. The food arrives hot and delicious. The pizzas are fantastic, but if you just get pizza there, you're missing out on the authentic Italian dinners. Our favorites are the Chicken Parm, spaghetti with meatballs (the sauce is heavenly and the meatballs melt in your mouth), and I'll tell you, cavatells with vodka sauce rivals my Italian grandma's (don't tell her I said that).
The food in a restaurant can be sensational, but Belleria's service is really good, too. Recently I accidentally gave the delivery man my utility money envelope instead of the Belleria cash. This honest guy came back to my door right away and showed me the four $50 bills I'd accidentally given him. I'm disabled with a very limited income and if that money disappeared, my utilities would be off. Honesty like this doesn't seem to happen much anymore, and I'm so grateful Belleria has people like this working there, that we are customers for life.
Great food, great people. Really appreciate having a place like Belleria close to where I live. I feel bad, I should have written this letter a few years ago, but after the delivery man returned the money I'd accidentally given him, I had to write now and let people know that it's not only a great place to get delicious Italian food, but the people and service are good, too.

Business Requested Response to Not be Published.