Atkinson Hardwood Floors

Initial Business Response / [redacted] (1000, 14, 2016/10/11) */ hank you for emailing usWe would like to dispute this and provide the proof needed We post it plainly on our website out store policy states all sales are as is, and are finalHI am providing a screen shot of our store policies and here is the actual website link you can go to http://www.sillysquishies.com/returns/ We also Make customers check a box stating that they agree to these terms and conditions before they are allowed to check outI am providing a screen shot of the box at check out that MUST be checked to continue! If you have any more questions please let me know, thanks, ***, Silly Squishies Initial Consumer Rebuttal / [redacted] (3000, 16, 2016/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that their website says that products are as is, however when I finally received a response to my complaint emails on August 5th, [redacted] said "We are very sorry to hear that your package arrived damagedCould you please send us a picture of the damaged product and we can go from there!:D" She did not tell me that I was out of luck as all merchandise is "as is"I assumed a legitimate company would make good on their productI am sure they do not deliver damaged items all the timeIn the few instances that it occurs, they should make it right, by giving a refund or sending a replacement for the damaged itemAs you can tell from the attempts the BBB made to contact them that went unanswered, this is not an upstanding company that should be doing business with consumersI would hate for my year old daughter to learn the hard way that some people and companies can't be trustedPlease refund my money or replace the damaged itemThank you for looking into this

Initial Business Response /* (1000, 14, 2016/10/11) */
hank you for emailing usWe would like to dispute this and provide the proof needed
We post it plainly on our website out store policy states all sales are as is, and are finalHI am providing a screen shot of our store policies and
here is the actual website link you can go to
http://www.sillysquishies.com/returns/
We also Make customers check a box stating that they agree to these terms and conditions before they are allowed to check outI am providing a screen shot of the box at check out that MUST be checked to continue!
If you have any more questions please let me know,
thanks,
***,
Silly Squishies
Initial Consumer Rebuttal /* (3000, 16, 2016/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that their website says that products are as is, however when I finally received a response to my complaint emails on August 5th, *** said "We are very sorry to hear that your package arrived damagedCould you please send us a picture of the damaged product and we can go from there!:D" She did not tell me that I was out of luck as all merchandise is "as is"I assumed a legitimate company would make good on their productI am sure they do not deliver damaged items all the timeIn the few instances that it occurs, they should make it right, by giving a refund or sending a replacement for the damaged itemAs you can tell from the attempts the Revdex.com made to contact them that went unanswered, this is not an upstanding company that should be doing business with consumersI would hate for my year old daughter to learn the hard way that some people and companies can't be trustedPlease refund my money or replace the damaged itemThank you for looking into this

Final Consumer Response /* (2000, 19, 2016/04/21) */
Yes!! They have contacted me and have issued a refund for the ones that were damaged
Thank you so much for all your help!!
*** ***

Final Consumer Response /* (2000, 11, 2016/06/27) */
The business mailed me the correct item I requested I received the item today