ATL's Finest Weave Shop

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ I understood that Ms [redacted] had a problem with the hair that we sold herThis hair vendor that we use has given us lots of great hair over a period of time, but I am assuming that a few bundles of hair that we received were not as good as we have gotten in the past I offered to exchange the hair that she received, and she was not interested in that, so since she has purchased hair from us before, I even offered to get her hair from the previous vendor She was not interested in that hair eitherWe have a no refund policy, and I am sticking to that policyIf Ms [redacted] would like the offer that I have given her to order her hair from the previous vendor to replace the hair that she received, the offer is still on the table In the hair industry, no beauty supply or any other company will replace or give you cash back in regards to hairWhat we are willing to do is unheard of in this industry I can be reached at [redacted] if Ms [redacted] would like to take me up on my offer to replace the hair with the hair she says she loved from the other vendor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I try there hair twice and it is not real hair the first time I took the hair back he replace it with some more hair and told me that I would have to pay to have it put back in once again it was not real hair I went twice in less than a monthI was then told that other had the same problemI went and got some hair from someone elseAnd had it put in He did not respond back to me for a couple of days I do not need anything more hair and I do not trust himI will not take the hair that I have in now to see if the hair is realHe has the fake hair I do not have the hair, fake hair done not cost that much Final Consumer Response / [redacted] (3000, 11, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I said I do not need any more hair! And I would not get it from you I have already try you twice and both time it was all bad You do not have anything about no refundYou see when I go to places I take pic to see about no refund and YOU do not have any up I want my money back and that is all I want from youYou are wrong in every way and you should do the right thingGIVE ME BACK MY MONEY $ Final Business Response / [redacted] (4000, 13, 2015/11/13) */ Ms [redacted] I welcome you giving me a suggestion as to how I can make you happyAs I stated before, I am willing to do more for you in regards to hair than any other place wouldI guarantee if you purchased hair from a beauty supply store, once you leave the store they will not exchange the hair You installed the hair and you think I will be able to give you the money back? With hair you never know what you are going to getSometimes you get amazing bundles, other times you wont Needless to say, I still want to resolve your issue and make you happy, but it will not include receiving your money back If you have any further suggestions I would love to hear them Have a wonderful day

Hi *** this is Marlon the owner of Atl's Finest Weave ShopAfter reading your complaint I was furious because I just knew that my stylist did not treat you in such a way that she blew you off and didn't want to fix your hair
However, after discussing this matter with her, her story was the
complete oppositeShe actually sent me text messages where you were extremely happy with your hair, and that caused you to send other people to our salon
In the message you mentioned you wanted to get your hair done mid march, so now I am wondering whether you were looking to get a free hair due because of the people you sent to us, or whether you really hair a bad sew-in
Because of the text messages she forwarded to me from you, which I will gladly send them to you if you are interested in seeing them again, I take this as a joke and a way to get a freebie
So there is nothing I will do in regard to your complaint
Because I am all about customer service if you want more hair I am willing to give you a good discount on it, but in regard to the service there is nothing I will do about that
Have a wonderful day, and inform me of whether you want to receive the text messages I was forwarded, or the discount on hair

Initial Business Response /* (1000, 5, 2015/11/09) */
I understood that Ms [redacted] had a problem with the hair that we sold her. This hair vendor that we use has given us lots of great hair over a period of time, but I am assuming that a few bundles of hair that we received were not as good as...

we have gotten in the past.
I offered to exchange the hair that she received, and she was not interested in that, so since she has purchased hair from us before, I even offered to get her hair from the previous vendor.
She was not interested in that hair either. We have a no refund policy, and I am sticking to that policy. If Ms [redacted] would like the offer that I have given her to order her hair from the previous vendor to replace the hair that she received, the offer is still on the table.
In the hair industry, no beauty supply or any other company will replace or give you cash back in regards to hair. What we are willing to do is unheard of in this industry.
I can be reached at [redacted] if Ms [redacted] would like to take me up on my offer to replace the hair with the hair she says she loved from the other vendor.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I try there hair twice and it is not real hair the first time I took the hair back he replace it with some more hair and told me that I would have to pay to have it put back in once again it was not real hair I went twice in less than a month. I was then told that other had the same problem. I went and got some hair from someone else. And had it put in He did not respond back to me for a couple of days I do not need anything more hair and I do not trust him. I will not take the hair that I have in now to see if the hair is real. He has the fake hair I do not have the hair, fake hair done not cost that much.
Final Consumer Response /* (3000, 11, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I said I do not need any more hair! And I would not get it from you I have already try you twice and both time it was all bad You do not have anything about no refund. You see when I go to places I take pic to see about no refund and YOU do not have any up I want my money back and that is all I want from you. You are wrong in every way and you should do the right thing. GIVE ME BACK MY MONEY $320
Final Business Response /* (4000, 13, 2015/11/13) */
Ms. [redacted] I welcome you giving me a suggestion as to how I can make you happy. As I stated before, I am willing to do more for you in regards to hair than any other place would. I guarantee if you purchased hair from a beauty supply store, once you leave the store they will not exchange the hair.
You installed the hair and you think I will be able to give you the money back? With hair you never know what you are going to get. Sometimes you get amazing bundles, other times you wont.
Needless to say, I still want to resolve your issue and make you happy, but it will not include receiving your money back.
If you have any further suggestions I would love to hear them.
Have a wonderful day.