Atlanta Insurance Associates, Inc.

Sirs, at the time of the previous response, we believed that the vehicle in question had been repairedMs *** has informed us that this is not the caseWe have been in contact with ms *** and are waiting for her to return the vehicle to usMs *** will be provided a rental car at that time and we will continue to work toward a resolution to her air conditioning issuesAt this time we do not know why this vehicle has presented such a challenge to repair, but, certainly we will be diligent in getting to the bottom of itThis vehicle , and our inability to fix it as yet, are certainly not the norm for our shopWe do apologize for what has been a huge inconvenience to Ms*** and look forward to resolving once and for all. Thank You, *** ***

We are very sorry for the inconvenience Ms*** is having with her vehicle.As you know, AAMCO TRANSMISSION is a nationally based company, therefore, Ms*** may take her car to a convenient location where they will more than happy to help resolve the issue with her car.We also, are more that
happy to amend her Warranty to month/36,miles.Thank You,*** ** ***

The *** *** belonging to Ms*** has proven to be a difficult vehicle to fixMs*** has been supplied alternative transportation (rental car) at the expense of our shopWe have just this morning informed Ms*** that our repairs are completed and her vehicle is ready to be returned
to herWe certainly apologize for what has been massive inconvenience to herOccasionally in the world of auto repair vehicles do not cooperate and the *** *** turned out to be one of thoseThank you for your assistance to Ms*** on this issue. *** ***, ***, AamcoTransmissions

Complaint: ***
I am rejecting this response because:My vehicle is still not working properly and I have to return the car to Aamco for the 6th timeMy AC is out againI was told last time that it would be taken to the dealer for proper repair which wasn't the case since days after I picked it up, the same issue occurredAnd I was told yesterday that they were taking it to the dealerIf don't want to incur a huge expense I have no choice but to take my car back to Aamco because they have been paid for the work that was supposed to have been done the 1st timeYes they have provided me with a rental car but it's a huge inconvenience for me having to drive back and forth to *** from *** because my car isn't being repairedAll I needed was my AC fixedI ended up having to get a new windshield which was cracked by the companyThe mechanics set on my tan seats and soiled them with oil and dirtI was told that my car was detailed and the dirt would not come outHowever I purchased some cheap upholsetry cleaner and cleaned some of the dirt out of my seatThat just let me know that no one tried to clean themAnd I'm once again without air in the *** humidityI sent a letter explaining in detail what was going on with my car the 4th time that I had to take it back I explained that my windshield was cracked, my seats and headliner was soiled with dirt, and my AC was making a loud noise.The windshield was replaced and that was all A few days later my AC went out againThis time there is no noise coming from the AC and the AC is blowing warm airI'm suppose to have a NEW compressor a NEW evaporator coil a NEW this and that but there's obviously something wrong and they don't know how to fix it. If my AC isn't fixed properly I'm going to consult an attorney because I've had itI think they have been allotted more than their fair amount of chances to repair my car properly.
Regards,
*** ***

Dear sirs, on receipt of the complaint from Mr. [redacted] a phone call was immediately placed to him inviting him to our center so that we might examine the vehicle. It was discovered that since the time of the previous repair in 2013 that the vehicle had traveled more than 60,000 miles on a repair...

that had a 12 month or 12,000 mile warranty. In an effort to provide a satisfactory solution for Mr. [redacted] our center has offered to provide a repair at a substantial cost reduction and to issue that repair with a lifetime warranty.  We sincerely hope that this is a satisfactory response and we are waiting to hear back from Mr. [redacted]   Thank You,  [redacted],  Owner

Complaint: [redacted]
I am rejecting this response because: See Below.
Regards,
[redacted]From: [redacted]Date: Wed, Sep 23, 2015 at 6:51 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted]7.To: [redacted]I had a major surgery and I'm just getting out of the hospital. The complaint needs to be reopened. [redacted] has my car and has had it since last Thursday. The issue is not resolved.