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Atlanta West Dentistry

1808 Powder Springs Rd SW, Marietta, Georgia, United States, 30064

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Atlanta West Dentistry Reviews (%countItem)

To whom it may concern: Atlanta West Dentistry 1808 Powder Springs Rd SW, Marietta, GA XXXXX

I, *** is disputing the amount of $192.00. I called Atlanta West Dentistry about my regular 6 months cleaning. My appointment was scheduled. Therefore, the next day I arrived for cleaning only. Moreover, I asked about my billing because I knew at Dr. Graham's office my co-pay is only $10.00 for cleaning and my dental insurance pays the remaining balance.
Ultimately, I asked in advance about my payment and after service was rendered, I asked again but was told I do not have a payment. I really think it is deceitful after 30 days since service to mail an unexpected bill in the amount of $192.00 after I was told I had no payment. Atlanta West Dentistry should have confirmed my claim with my insurance company the date of service and I should have been informed the date of service about billing. Moreover, I should have had the opportunity to decide if I wanted to pay $192.00 for cleaning or not. Always at Dr. Graham's office they inform me of all billing in advance because they confirm payment with all insurance companies.
In closing, I called Atlanta West Dentistry numerous times concerning the disputed amount of $192.00 but Atlanta West Dentistry have refused to return my calls.
Sincerely,

***
Product_Or_Service: Dentist cleaning

Desired Outcome

Billing Adjustment I will like adjustment billing which is my co-pay of $10 for cleaning. However, Atlanta West Dentistry wanted more money than what United Healthcare One usually and customary pay for cleaning.

Atlanta West Dentistry Response • Mar 09, 2020

This patient was seen in our office for 4 different visits between Feb 2019-Sept 2019. The patient was charged our usual and customary fee of $102 for a comprehensive oral exam and the insurance covered $32 of this fee leaving the remaining $70 as the patient responsibility. They were charged $152 for complete series of intra-oral images (x-rays) which insurance covered $70 leaving the remaining $82 as the patient responsibility. They were charged $89 for an adult prophylaxis (cleaning) which insurance covered $49 leaving the remaining $40 as the patient responsibility. The total outstanding patient responsibility is $192. The patient has received several statements showing the balance owed as well as copies from the insurance company showing the explanation of benefits along with the patient responsibility. The patient also signed a form stating that they understood that fees are due and payable on the date that services are rendered and agreed to pay all such charges incurred in full immediately upon presentation of the appropriate statement explanation of benefits or check. The financial coordinator has spoken to this patient and explained all of the above verbally as well as provided details in writing via email. Copies of the explanation of benefits from the patients insurance company as well as the signed financial document are available upon request.

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Address: 1808 Powder Springs Rd SW, Marietta, Georgia, United States, 30064

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