Atlantic Acting School

Revdex.com: Note that I did in fact contact Atlantic Theater Company directly after communicating with Ovation Tickets and did not get any satisfactionHowever I am happy with the resolution now being providedI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: Note that I did in fact contact Atlantic Theater Company directly after communicating with Ovation Tickets and did not get any satisfaction.However I am happy with the resolution now being provided.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

*** *** is a first time Atlantic Theater Company member for the 2015/seasonShe purchased a 2015/4-Play Flex Pass Membership which provided her with tickets to be used in any
combination throughout the Atlantic’s 6-show seasonDue to artist availability, Atlantic had to postpone one of the 2015/season productions, The Band’s Visit, until next seasonWe replaced the production with a remount of the hit SKELETON CREW which ran at Atlantic’s Stage space in January and FebruaryDespite being a remount, many of our members missed seeing the original production due the production selling out early in the runAlso, this remount will take place at our larger theater and will offer a unique experience to view the same production but in a different theaterWe reached out to our members to notify them of this change in programmingDue to the nature of theater and artists’ changing availabilities, sometimes changes in programming occurAs a result, we do disclose in our annual Season Brochure and on our website that “All artists and performance dates are subject to change” and “Memberships are non-refundable.” *** *** reached out to OvationTix on February **, requesting that her membership be extended to the 2016/season so she could see the postponed production of The Band’s VisitOvationTix is Atlantic Theater Company’s third-party ticketing provider that handles basic membership and ticket sales and inquiriesOvationTix, being a third-party provider, is not authorized to provide any refunds or alter membership benefits in any wayUpon receiving notice from the Revdex.com of *** ***’s complaint, OvationTix confirmed that they spoke to *** *** explaining that “packages are only good for the season in which they meant to cover.” Following their communication with *** ***, they did not hear back from her requesting any additional action and therefore her complaint was not reported to Atlantic personnelHad *** *** contacted Atlantic Theater Company directly we would have been more than happy to provide detailed information on our policies and work with her on an appropriate action in regards to her membershipTo resolve this matter, we will provide her with an extension of her membership that will provide her with two tickets to her desired show, The Band’s Visit, in the 2016/seasonWe are happy to reach out to *** *** directly to resolve this matter but want to ensure we are following Revdex.com protocol and procedureWould the Revdex.com be able to advise us on the appropriate next steps to resolve this matter with *** ***?

Revdex.com:
Note that I did in fact contact Atlantic Theater Company directly after communicating with Ovation Tickets and did not get any satisfaction.
However I am happy with the resolution now being provided.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] is a first time Atlantic Theater Company member for the 2015/2016 season. She purchased a 2015/2016 4-Play Flex Pass Membership which provided her with 4 tickets to be used in any combination throughout the Atlantic’s 6-show season. Due to artist availability, Atlantic had to postpone...

one of the 2015/2016 season productions, The Band’s Visit, until next season. We replaced the production with a remount of the hit SKELETON CREW which ran at Atlantic’s Stage 2 space in January and February. Despite being a remount, many of our members missed seeing the original production due the production selling out early in the run. Also, this remount will take place at our larger theater and will offer a unique experience to view the same production but in a different theater. We reached out to our members to notify them of this change in programming. Due to the nature of theater and artists’ changing availabilities, sometimes changes in programming occur. As a result, we do disclose in our annual Season Brochure and on our website that “All artists and performance dates are subject to change” and “Memberships are non-refundable.” [redacted] reached out to OvationTix on February **, 2016 requesting that her membership be extended to the 2016/2017 season so she could see the postponed production of The Band’s Visit. OvationTix is Atlantic Theater Company’s third-party ticketing provider that handles basic membership and ticket sales and inquiries. OvationTix, being a third-party provider, is not authorized to provide any refunds or alter membership benefits in any way. Upon receiving notice from the Revdex.com of [redacted]’s complaint, OvationTix confirmed that they spoke to [redacted] explaining that “packages are only good for the season in which they meant to cover.” Following their communication with [redacted], they did not hear back from her requesting any additional action and therefore her complaint was not reported to Atlantic personnel. Had [redacted] contacted Atlantic Theater Company directly we would have been more than happy to provide detailed information on our policies and work with her on an appropriate action in regards to her membership. To resolve this matter, we will provide her with an extension of her membership that will provide her with two tickets to her desired show, The Band’s Visit, in the 2016/2017 season. We are happy to reach out to [redacted] directly to resolve this matter but want to ensure we are following Revdex.com protocol and procedure. Would the Revdex.com be able to advise us on the appropriate next steps to resolve this matter with [redacted]?

Revdex.com:
Note that I did in fact contact Atlantic Theater Company directly after communicating with Ovation Tickets and did not get any satisfaction.However I am happy with the resolution now being provided.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I purchased a "2015/2016 4-Play Flex Pass" subscription with the intention of seeing two specific plays (along with my husband). One of the plays has been postponed to the next season. I have no interest in any of the remaining two plays for the current season. Atlantic Theater Company has refused to either extend my subscription to the next season so that I can use it to see the play I was interested in or else refund either half of my subscription cost or the balance remaining had I attended only one play at the full price.Desired Settlement: Two options:

(1) Extend the remaining part of my subscription to the next season

(2) Refund half the cost ($229) I paid for the subscription

(3) Refund the balance remaining after deducting the full-price for two tickets for the play my husband and I are attending.

Business

Response:

[redacted] is a first time Atlantic Theater Company member for the 2015/2016 season. She purchased a 2015/2016 4-Play Flex Pass Membership which provided her with 4 tickets to be used in any combination throughout the Atlantic’s 6-show season. Due to artist availability, Atlantic had to postpone one of the 2015/2016 season productions, The Band’s Visit, until next season. We replaced the production with a remount of the hit SKELETON CREW which ran at Atlantic’s Stage 2 space in January and February. Despite being a remount, many of our members missed seeing the original production due the production selling out early in the run. Also, this remount will take place at our larger theater and will offer a unique experience to view the same production but in a different theater. We reached out to our members to notify them of this change in programming. Due to the nature of theater and artists’ changing availabilities, sometimes changes in programming occur. As a result, we do disclose in our annual Season Brochure and on our website that “All artists and performance dates are subject to change” and “Memberships are non-refundable.” [redacted] reached out to OvationTix on February **, 2016 requesting that her membership be extended to the 2016/2017 season so she could see the postponed production of The Band’s Visit. OvationTix is Atlantic Theater Company’s third-party ticketing provider that handles basic membership and ticket sales and inquiries. OvationTix, being a third-party provider, is not authorized to provide any refunds or alter membership benefits in any way. Upon receiving notice from the Revdex.com of [redacted]’s complaint, OvationTix confirmed that they spoke to [redacted] explaining that “packages are only good for the season in which they meant to cover.” Following their communication with [redacted], they did not hear back from her requesting any additional action and therefore her complaint was not reported to Atlantic personnel. Had [redacted] contacted Atlantic Theater Company directly we would have been more than happy to provide detailed information on our policies and work with her on an appropriate action in regards to her membership. To resolve this matter, we will provide her with an extension of her membership that will provide her with two tickets to her desired show, The Band’s Visit, in the 2016/2017 season. We are happy to reach out to [redacted] directly to resolve this matter but want to ensure we are following Revdex.com protocol and procedure. Would the Revdex.com be able to advise us on the appropriate next steps to resolve this matter with [redacted]?

Consumer

Response:

Note that I did in fact contact Atlantic Theater Company directly after communicating with Ovation Tickets and did not get any satisfaction.However I am happy with the resolution now being provided.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,