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Atlantic Allure Clothing

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Atlantic Allure Clothing Reviews (1)

Ordered a shirt for my daughter from atlantic allure clothing. Didnt fit. I contacted them via email (no phone number on site). They responded telling me where to send the shirt back to. I did so and USPS delivered on 1/7/15. I have made several attempts to inquire on our exchange with no response. My daugher is out and shirt and I am out the cash. It will be one month with no response. I just dont want this to happen to anyone else. Thank you. [redacted]Product_Or_Service: Pocketed original oars long sleeve tshirtOrder_Number: noneAccount_Number: noneDesired SettlementMy daughter would still like the shirt she picked out but in a size small. We shipped back the medium as they instructed and are still waiting for the small to be sent. Business Response [redacted] happened to leave out a few important details to this case. Our site, AtlanticAllure.com, clearly states that the costumer has 15 days to exchange merchandise. After 15 days, we are no longer reliable. [redacted] placed her order with us on November 17th and received her merchandise on the 28th. This means she had until December 13th to contact us about an exchange. We were not contacted until the 28th of December. That is double the time stated on the site for exchanges. Regardless, we told [redacted] not to worry about the 15 days and to send the shirt back anyway. With working in retail, things get very hectic around Christmas time. We are a small company and do not have the large number of employers that larger retail companies have. We are locally owned and operated. With that being said, we do our best to get everything done and resolved in a timely fashion. With the Christmas season just ending, we were still very busy with exchanges and a flurry of orders. The shirt was sent back to us on the 7th of January and the exchange was shipped back on the 28th. We responded to her that day to let her know that somehow the package was overlooked, which happens considering nobody is perfect, and that her package would be packaged up and shipped out that day. As stated in our email, her package was in fact packaged up and sent to the post office that day. The day this complaint, February 5th, was submitted was also the day her package arrived to her house. In conclusion, we bent our rules to try and satisfy a costumer and were condemned for it.

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Description: Clothing Stores

Address: 147 Mountain Heather, Chapel Hill, North Carolina, United States, 27517-9054

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