Complaint: [redacted] I am rejecting this response because: I have been told for approximately a month now that your error was in the process of being fixed expeditiouslySince no action has yet to occur, I have lost faith in your ability to handle this and will consider the matter closed once action is actually taken and not merely discussed Regards, [redacted] **Hi ***,I did receive the refund and I consider the matter closedI hated to get you all involved but I didn't know what else toThank you for the assist.Very respectfully, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Business did contact me and did provide a refund promptly Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good morning, This refund is now being processed through our accounts payable department with rush handling requestedYou can expect this refund shortly Thank you, Bug Out Service
Company's response below:From: [redacted] >Date: Thu, Dec 1, at 12:PMSubject: RE: You have a new message from the Revdex.com of Northeast Florida complaint # [redacted] .To: Revdex.com < [redacted] >I am trying to respond to this complaint that has been resolved with a refund to this customers’ account but cannot access it to respondThank you, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon,
Accounts payable is overnighting the refund of $todayWe certainly apologize for any miscommunication
Fed Ex Tracking number *** *** ***
Thank you,
Bug Out Service, LLC
Good morning,
We have tried to contact this customer in regards to the termite treatment that was done in October. There may have been miscommunication on this account because the company that treated this property had just merged with Bug Out Service. Kelley Termite & Pest is...
now a partner with Bug Out. The representative treating the property still had [redacted] on her uniform and truck because we were still doing business as [redacted] until fully transitioned. We did have approval to treat the property. Our representative, [redacted] has left a message for the customer and will try to contact again today to discuss.
We recognize and understand Mr. [redacted]'s complaints. Our branch manager, [redacted] spoke to Mr. [redacted] on 2/27 and discussed his concerns. Mr. [redacted] apologized for his multiple posts on social media and said he removed them. [redacted] visited the property--the lawn has winter damage as...
does Mr. [redacted]'s neighbors. [redacted] explained our lawn program and discussed what we would be doing to aid in the repair and improvement of his lawn. [redacted] explained to Mr. [redacted] that even though the weather warmed, his lawn may not spring back as quickly due to the winter damage and bare areas. [redacted] also explained that it is still not spring and we will see a dip in the temperatures more than likely causing the growth to slow down. [redacted] provided Mr. [redacted] with his direct phone number and told him to reach out if he needs anything or has questions. We are on the right track but need warmer temps to allow the grass to fill in. [redacted] has spoken with the technician who provides Mr. [redacted]'s service and explained the situation. He will be using products moving forward to assist in recovery going forward.We are working closely with Mr. [redacted] to resolve his concerns with his lawn.Thank you.
Good morning,
This refund is now being processed through our accounts payable department with rush handling requested. You can expect this refund shortly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The Business did contact me and did provide a refund promptly.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have been told for...
approximately a month now that your error was in the process of being fixed expeditiously. Since no action has yet to occur, I have lost faith in your ability to handle this and will consider the matter closed once action is actually taken and not merely discussed.
Regards,
[redacted]Hi [redacted],I did receive the refund and I consider the matter closed. I hated to get you all involved but I didn't know what else to. Thank you for the assist.Very respectfully,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: I have been told for approximately a month now that your error was in the process of being fixed expeditiouslySince no action has yet to occur, I have lost faith in your ability to handle this and will consider the matter closed once action is actually taken and not merely discussed Regards, [redacted] **Hi ***,I did receive the refund and I consider the matter closedI hated to get you all involved but I didn't know what else toThank you for the assist.Very respectfully, [redacted] **
We are currently processing the request and will be sending the refund as soon as possible Thank you, Bug Out Service, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Business did contact me and did provide a refund promptly Regards, [redacted]
We do apologize for any inconvenienceThis account has been cancelled and has a $balance Thank you for letting us serve you, Bug Out Service LLC
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good morning, This refund is now being processed through our accounts payable department with rush handling requestedYou can expect this refund shortly Thank you, Bug Out Service
Company's response below:From: [redacted] >Date: Thu, Dec 1, at 12:PMSubject: RE: You have a new message from the Revdex.com of Northeast Florida complaint # [redacted] .To: Revdex.com < [redacted] >I am trying to respond to this complaint that has been resolved with a refund to this customers’ account but cannot access it to respondThank you, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon,
Accounts payable is overnighting the refund of $todayWe certainly apologize for any miscommunication
Fed Ex Tracking number *** *** ***
Thank you,
Bug Out Service, LLC
Good morning,
We have tried to contact this customer in regards to the termite treatment that was done in October. There may have been miscommunication on this account because the company that treated this property had just merged with Bug Out Service. Kelley Termite & Pest is...
now a partner with Bug Out. The representative treating the property still had [redacted] on her uniform and truck because we were still doing business as [redacted] until fully transitioned. We did have approval to treat the property. Our representative, [redacted] has left a message for the customer and will try to contact again today to discuss.
Thank You,
Bug Out Service, LLC.
Refund check has been requested from accounts payable to be processed.
We recognize and understand Mr. [redacted]'s complaints. Our branch manager, [redacted] spoke to Mr. [redacted] on 2/27 and discussed his concerns. Mr. [redacted] apologized for his multiple posts on social media and said he removed them. [redacted] visited the property--the lawn has winter damage as...
does Mr. [redacted]'s neighbors. [redacted] explained our lawn program and discussed what we would be doing to aid in the repair and improvement of his lawn. [redacted] explained to Mr. [redacted] that even though the weather warmed, his lawn may not spring back as quickly due to the winter damage and bare areas. [redacted] also explained that it is still not spring and we will see a dip in the temperatures more than likely causing the growth to slow down. [redacted] provided Mr. [redacted] with his direct phone number and told him to reach out if he needs anything or has questions. We are on the right track but need warmer temps to allow the grass to fill in. [redacted] has spoken with the technician who provides Mr. [redacted]'s service and explained the situation. He will be using products moving forward to assist in recovery going forward.We are working closely with Mr. [redacted] to resolve his concerns with his lawn.Thank you.
Good morning,
This refund is now being processed through our accounts payable department with rush handling requested. You can expect this refund shortly.
Thank you,
Bug Out Service
We are currently processing the request and will be sending the refund as soon as possible.
Thank you,
Bug Out Service, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The Business did contact me and did provide a refund promptly.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have been told for...
approximately a month now that your error was in the process of being fixed expeditiously. Since no action has yet to occur, I have lost faith in your ability to handle this and will consider the matter closed once action is actually taken and not merely discussed.
Regards,
[redacted]Hi [redacted],I did receive the refund and I consider the matter closed. I hated to get you all involved but I didn't know what else to. Thank you for the assist.Very respectfully,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We do apologize for any inconvenience. This account has been cancelled and has a $0 balance.
Thank you for letting us serve you,
Bug Out Service LLC.