Atlantic B Corp

(The following was copy/paste by Revdex.com staff - LST)***January 15, 2018 VIA FACSIMILE AND ELECTRONIC MAIL *** *** * *** *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, Ohio 44115-2408 RE: My client: Restaurant Developers Corp
Case No*** Dear MrT*** Relative to the above-captioned matter, please be advised that the undersigned is legal counsel for Restaurant Developers Corp(RDC)By way of background, RDC is the franchisor for the MrHero restaurantsI have been provided a copy of your letter dated January 9, relative to a complaint made by *** ***." The following is the history of this matter and an explanation of the frivolous complaint/allegations raised by *** ***." I have been legal counsel for RDC for well over ten yearsThroughout that time, I have known RDC and its employees to be professional, kind, generous and polite to customers, franchisees, vendor and charitable organizationsThus, when I was told a complaint was raised against RDC and, especially, Tammy O*** (Marketing Manager for RDC), I refused to believe itWhen I came to learn of the nature of the allegations and then saw the communications at issue, my belief was reaffirmedThe complaint raised by *** ***" is, in fact, a prank by someone who wants to waste the time of RDC and the Revdex.comTo illustrate: On or about January 8, 2018, RDC received a request from *** ***" for a donation for an alleged fundraiserThe request was non-specific and did not comport with typical charitable requests that consist of a formal letter/flyer from the charitable organizationMsO*** responded: "I would be happy to donate some certificates however, can you please attach the letter or flyer? It did not come through." (See enclosed e-mail chain) In response, *** ***" provided a bizarre/rambling e-mail about "Brandy's Bucket Brigade." (See e-mail chain) As you can see, there were no specifics provided by *** ***" as to an event date, time, location, etcMsO*** professionally responded: "Good morning! Can you please attach an actual flyer on letterhead." (See e-mail chain) In response, *** *** stated (see e-mail chain): "Itthose are the details no flyer was made for the fundraiser..." While most individuals would have simply ignored this response and terminated communication, MsO*** actually took time to professionally respond (see e-mail chain): "I am sorry, but we will not be donating to the fundraiserI do not appreciate being called an ItThat was extremely uncalled for and we require a letter on letterhead or a flyer pertaining to the event..." Please do not e-mail me again." Unfortunately, *** ***" would not go away and responded (see e-mail chain): "I will be calling to speak with your manager as you are acting very unprofessional ***.." (As an aside, this communication would constitute telecommunication harassmentas *** ***" was told to cease further communicating with MsO*** MsO*** made a final attempt to quell this and was called a "***" (See e-mail chain) Clearly, MsO*** was neither "rude" nor "unprofessional." Clearly, *** ***" is the one that was rude and offensiveMsO*** did nothing more than act in a professional, patient, manner*** ***" is either intentionally wasting everyone's time (playing a prank) or has other issues(See comment posted on RDC's Facebook page by *** ***," attached) Regardless, RDC should not suffer any negative rating or repercussion from the complaint raised by *** ***." Finally, other than *** ***" stating that an employee at a MrHero was "talking low," when taking the order, RDC has no other information about any alleged customer service issueHowever, given *** ***'s" conduct and e-mails, it is safe to assume that the customer service issue is fabricated. I hope this information addresses your concerns. If you have any further questions, please do not hesitate to contact me.' Very Truly Yours, ** *** *** Enclosures cc: *** *** *** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They have a history of being rude and unprofessional before so what MsO*** did was very rude and unprofessional as they lied to protect her and I will not accept their response.Before when I contacted them to complain about unprofessional employee's working there, they do not encourage employee's that work there to wear their nametags.]
Regards,
*** ***

717 East Erie Ave.
Lorain, Ohio 44052 P: 440-288-3150
www.mrhero.com
Revdex.com Dispute Resolution Specialist
2800 Euclid Ave., 4
th Floor
Cleveland, Ohio 44115-2408
Friday, April 15, 2016
Dear [redacted]:
My response and resolution to the complaint (assigned ID [redacted]) submitted about my Mr....

Hero,
located at 717 East Erie Avenue, Lorain follows:
I was able to locate the transaction for $11.60 for 2 sandwiches and 2 regular waffer fries, with the
$10.99 coupon redemption discount. Unfortun[redacted]y, prior to the distribution of the last round of
coupons, the discount amount on this coupon was not adjusted to reflect the updated selling/sale price.
In the process of this transaction, our cashier did not realize this, or seek out assistance to properly
resolve the discrepancy on the discount, however tax was not included on the final receipt of $11.60.
We have reviewed proper customer resolutions with our management team and employees to prevent
this type of issue from occurring again.
We would also like to apologize to the customer, for any inconvenience, stress or frustration this
occurrence caused. Understanding the customer desires not to return to our store again, we would still
like the chance to redeem ourselves with the customer by offering to refund his purchase of $11.60
and give him 2 certificates
for a free meal, to be used at the customer’s convenience.
Please let us know if and how the customer would like us to proceed to facilitate complete resolution.
Sincerely,
Vinod P[redacted]
Owner, Mr. Hero
717 East Erie Avenue
Lorain, Ohio 44052
MR. HERO