Atlantic Charter Insurance

The business has responded.  Please see below:[redacted]'s 1996 acura integra ny plate BDD-5366  was recovered stolen by the [redacted] Police on 7/**/15 cr#[redacted] and was towed by us by order of the [redacted] Police under our contract we are one of 5 companies in rotation to responed to...

these calls.[redacted] said she was never notified by the police department when she was notified by mail on form [redacted].On 7/**/15 we notified [redacted] by certified mail as requireded by law.On 7/**/15 [redacted] went to the [redacted] police picked up her needed release form then didn't come to claim her car intil 8/*/15.As far as her concern of over charging all of our charges are under the City of [redacted] guide line and are set by the City of [redacted] not us we follow the rules set fourth by The City of [redacted] I also tried explaining this to [redacted] and I directed her to P.O.R[redacted] who is  the officer  who over looks this contract.So as I see this sitution [redacted] should be directing her problem to the police  department my company only did what we were instructed to due as per the police department.If ther is anything else I can help with please let me know I have all letters and forms she was sent. Thank you Howie