Atlantic Classics Building Group, LLC

Mr [redacted] is determined to be unsatisfied with his vehicle and our service We have reminded him that he purchased a used vehicle That being said, R&R Sales has made every attempt to repair the vehicle and accommodate his request for a loaner car.We appreciate his patience during the time of repair Mr [redacted] had the vehicle towed in on a Sunday because the control arm broke We were able to diagnose and repair that problem and any other mechanical issues occurring as a result of the control arm breaking, with the exception of body damageHe was advised to call his insurance company.The vehicle was returned to Mr [redacted] and driven for miles before having unrelated mechanical issues

I am rejecting this response because: The vehicle still makes excessive noise when turning, and the vehicle does not drive past first gear and is unsafe to operateThe business also placed a greasy used car part on the carpet floor, in the back seat area, causing damage to the carpet and seat upholsteryI have attached a picture of the greasy car part in the back seat floor

I have attached a copy of my purchase contract

We have included copies of the repairs done to Mr*** vehicle at no cost to the customer. Mr*** continues to be unsatisfied, "desiring the quality vehicle he paid for" MR *** PURCHASED A USED CAR WE HAVE BEEN MORE THAN FAIR WITH HIM.We have reviewed the visual point inspection from the other shop The items indicated are regular maintenance items

I am rejecting this response because it does not offer anything to be accepted in terms of a remedy or solution; it simply seems like more of an updateHowever, I will address every sentence.The first sentence states "Mr*** is determined to be unsatisfied with his vehicle and our service." Now why on earth would I desire to be unsatisfied? All I want is to be satisfied with my purchaseMy definition of satisfaction would be to get what I paid for and nothing moreThe second sentence reads "We have reminded him that he purchased a used vehicle." I am very aware that the vehicle I purchased was used and nine years oldI'm not quite sure what the business is implying by making this statementIs the business implying that people who buy used cars from them should expect them to fall apart after six months of ownership even if the customer paid $24,with an interest rate of 19%? I would like some clarification behind the meaning of this statementThe third sentence reads "That being said, R&R sales has made every attempt to repair the vehicle and accommodate his request for a loaner car” I don't believe this at all, and here are the reasons why I believe R&R sales did not make every attempt to repair my vehicleI have clearly identified multiple issues and repairs that are needed and covered under the warrantyI first did this on June 2nd, which was within the first thirty days of purchaseI have attached to this message a copy of the itemized bullet list I provided to R&R sales titled "Exhibit A"The loaner car is not an accommodation, it was promised to me in my warranty contractJust like the repairs were promised to be fixedThese promises were made during the signing of the contract at the car lot sales office deskThe next sentence, "We appreciate his patience during the time of repair.” I have no response for this statement or the next statement provided by R&R salesThe last sentence reads "The vehicle was returned to Mr*** and driven for miles before having unrelated mechanical issues”. I did not calculate the mileage in-between breakdowns, but I do believe this to be a close estimate of the miles drivenI am not convinced that this last breakdown is unrelatedI am saying this because of the damage done to the drive shaftI have attached to this message "Exhibit B-1" and "Exhibit B-2" which is a two page receipt of the work performed on my vehicleOn the first page of the receipt, paragraph (1) you will find the item "drive shaft""Exhibit C" is a detailed drawing of the "drive shaft" It is used on most wheel drive vehicles it couples the transmission with the rear differentialIn the picture titled "Exhibit C" you can see the driveshaft where it's connected to the pinion on the rear endThe drive shaft is the part on the lower right side of the pictureIt is my opinion that the force and friction from the control arm break caused a domino effect and broke multiple parts including the drive shaft that is directly connected to the transmissionI believe the recent transmission damage was caused from the control arm break Purchasing a vehicle is major purchase that most adults will make at least one or more times during their livesNot only is a vehicle purchase a strategical financial move it’s also an investment in our futureWhen we finance a vehicle we are trusting the dealership is selling us a vehicle that will last at least until the final payment has been made and hopefully longerHere I am writing this statement six months after my initial purchaseI have five years and six months to go before this contract is paid in full. After what I have been thru already during the last six months, I literally dread the coming five years and six months left of paymentsI do not want to be that customer who seems to always have an issue; I just want my vehicle fixed right and I do not want to put my life in danger by driving a defective vehicleIn our modern society we are led to believe we can approach a car dealership and drive away in a vehicle that is safe and reliable; safe for us to drive, safe for our friends and family to ride in, and safe for our streets we travel every dayWe trust the car dealership is being 100% honest and truthful with us as we are trusting them with our children’s lives and the people we love the most every single day we drive the vehicle they sold usAll of that trust disappears when a consumer has an experience like mineI did what I was supposed to do; I recognized an issue and brought it to the attention of the dealership, I asked for it to be fixed and was told it wasn’t an issueThen my tire falls off and my life was put in immediate danger and thousands of dollars in repairs were causedWhether anyone wants to admit fault here or not, this could have been preventedThis is what happens when a business values profit more than its customer’s safety. What about all of the peeling and chipping paint? This paint appears to have been applied to the vehicle just before purchase and is peeling all over. What about the grease and car part the dealership left in the back passengers’ floor? Who will be responsible for these things? Or is this just part of the purchasing experience? I would love nothing more than to have my vehicle returned to me in perfect mechanical condition, with the exterior peeling paint fixed and the interior grease cleanedThe dealership caused the grease damage to the interior sometime during the last repair and returned the vehicle in that damaged conditionThe mechanical condition is currently being addressed and will hopefully be complete this timePlease take note that I noticed the peeling paint just a few days after the initial purchase and brought it to the attention of the dealershippaint deterioration does not occur this rapidly or uniformly unless it was defective or incorrectly applied After inspecting all of the locations on the vehicle where the paint is peeling, I noticed that the vehicle had all of its chrome blacked out and some of the blacked out areas were covering up damage and scuff marks, such as the rims. The rims were valued at a high dollar, yet I was sold damage rims with spray paint on themI discovered every time I washed my vehicle paint would wash off with it as it still does this very dayIt will be interesting to see what choice the dealership is going to make on fixing the above mentioned damagesNothing has been said about the peeling paint or the deceptive paint job that started peeling after the first car wash

Customers Vehicle was repaired and given a loaner car free of charge enclosed is the repair order

Mr*** is determined to be unsatisfied with his vehicle and our service We have reminded him that he purchased a used vehicle That being said, R&R Sales has made every attempt to repair the vehicle and accommodate his request for a loaner car.We appreciate his patience during the time of repair Mr*** had the vehicle towed in on a Sunday because the control arm broke We were able to diagnose and repair that problem and any other mechanical issues occurring as a result of the control arm breaking, with the exception of body damageHe was advised to call his insurance company.The vehicle was returned to Mr*** and driven for miles before having unrelated mechanical issues

I am rejecting this response because: The vehicle still makes excessive noise when turning, and the vehicle does not drive past first gear and
is unsafe to operateThe business also placed a greasy used car part on the carpet floor, in the back seat area, causing damage to the carpet and seat upholsteryI have attached a picture of the greasy car part in the back seat floor

I have attached a copy of my purchase contract.