Atlantic Enterprises

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Thank you for the ability to respondWe received a letter from Visa stating that the above member reversed the charges on their card a couple weeks after their purchaseWe attempted to contact the above member with no successThe above member never contacted their sales representative or us by phone or email with any issues before reversing the charges on their credit cardOur company acts in good faith by supplying all members with business cards containing our phone number & encourage them to contact us if they need assistance in any way or if they have questions or concernsAfter sending Visa all required paperwork that was requested of us, they agreed that the member had to fulfill their obligation because they were past the legal time required for them to rescind their contractWe received a letter from the member also stating that due to a "change of circumstances" they "would not be able to take advantage of our vacation club." Nothing was mentioned in regards to represented savings not providedWe go above and beyond to ensure that all members are satisfied with their membership savings & stand by our productsTo try and resolve the issue, I personally accessed their member newsletter & sent them two greatly discounted condos stays (75% off retail) for their next California trip After the charges were unreversed, the above member did contact & inform us that Visa had included the name & number of a previous customer along with my personal numberI informed the above member that our previous customer would not be able to assist them in this matter & instructed them to contact my personal number or email that they were givenI also personally contacted our previous customer & apologized for the mistake in order to resolve this issueAdditionally, we're currently talking with Visa to ensure that this doesn't happen again Even though the above member never made an effort to call us initially in regards to their membership, & even though Visa has ruled that the member is responsible to fulfill their obligations, we really would like to go above & beyond to make this member happyI have sent them a couple options containing huge savings as far as vacationing is concernedI'm also looking into assisting them with the purchase of their membership since they have had a change of circumstance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Re: Case #XXXXXXXX: Atlantic Enterprises We continue to request a refund of our membership fee from atlantic enterprises We received an email from them June stating that they would check with their board about a possible refundWe replied June that we would await their replyWe contacted them again June and July when we had not received a response to our June emailToday, July 2, we did hear from them finally that they were continuing to try to secure a refund for us from the companySince we have not received a definitive response concerning a refund the case is ongoingWe have stated from the beginning that when we contacted their travel agents shortly after becoming members that the prices given us were the same as the .com sites we had checked before for a vacation we were planning and not the savings we had expected from the travel club presentation [redacted] and [redacted] We apologize for responding on July to the email sent to us from the Revdex.com instead of this Revdex.com linkWe were responding from our Iphone since we were away from home and somehow missed that instructionWe respectfully request that you continue to keep our case open since Atlantic Enterprises has not not given us an answer to our complaint Final Business Response / [redacted] (4000, 10, 2015/07/14) */ Thanks everyone for offering us a chance to respond to customer concerns & offer resolutionsAs required by law, we offer all customers a 'Day Right of Rescission'We feel that this is a great policy & an opportunity for all customers & potential customers to 'cool off'We want customers to think about their purchase logicallyWe place this 'Day Right of Rescission' in every contract & do not let customers leave without signing off on itThe last thing that we want is for folks to leave feeling uncomfortableWe also give everyone our contact information so that they can reach us with any concerns or if they have a desire to cancel their membership within daysWe have refunded 100% of customers that wished to cancel their membership within this time & will continue to do so, as we feel it is not only the legal thing to do but also the ethical thing to doThe first letter that we received from the above customer said that they would not be able to take advantage of a vacation club due to a change of circumstancesThis letter was written almost two weeks after their purchaseNo attempt to contact us was made on their behalf before that timeAlthough we would like to offer everyone refunds regardless of when they signed up, it is impossible because each membership has costsSpecifically in the form of marketing, merchant account fees, commissions, dues, materials, etcWe feel that a Day Right of Rescission is reasonable which is why we stand by it On the topic of the additional charge that the above customer wrote: "we contacted their travel agents shortly after becoming members that the prices given us were the same as the .com sites we had checked before for a vacation we were planning and not the savings we had expected from the travel club presentation." We investigated this claim to address both the concerns of the customer & the integrity of the companyThe above customer's membership was reviewed in detail & we have all calls & requests to the travel agents documentedThe original letter that that the above customer sent us almost weeks after signing up was dated & sent by the 30th of MarchThey did not receive their quote from the travel agent however until the 31st of March so there was no way to compare rates on .com sites before sending us their letterThis makes the above charge a complete non factor as a reason for cancelingFurthermore, the quote they requested was for a budget hotel, two 'mom & pop' properties & a car rental, ALL of which are specifically mentioned on their signed documents as yielding slim to no savingsCondos, cruises and vacation packages always yield the highest amounts of savingsWe make it a point to go over all paperwork with customers, including two forms labeled 'Acknowledgments & Bylaws' which explain membership in detailEach acknowledgement must be initialed to show that it is understoodWe can supply you with all contract paperwork for the above customer if you would likeOur lawyers have reviewed all of this paperwork as well as the entire situation as a whole & consider their above charge to be slanderWe stand by the products that we distribute & have thousands of satisfied customers, including myself to show for itHopefully, this is a misunderstandingWe are more than willing to help the above customer with their membershipIn addition to the two greatly discounted condos stays (75% off retail) that I found them, I'd be more than happy to work my tail off to show them the value of their membership Final Consumer Response / [redacted] (4200, 12, 2015/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) We appreciate the opportunity given us by the Revdex.com of Chicago to register a complaint concerning the purchase of a vacation club membership from Atlantic Enterprises/Voyager Vacation Club and present an account of actions and communication concerning this purchase We attended a Voyager Vacation Club presentation March in the afternoonWe purchased the membership in good faith thinking the club would offer savings that would be useful to usWe took notes during the presentation so we would remember the details of our membershipWhen the sales person talked to us individually he asked for our notesWhen I requested to keep them he said he would put them in our membership packetWe realized on our way home that they were not enclosed and we were frustrated that we would have trouble remembering the details of the presentationThe next day we received an email from JanL welcoming us to the vacation clubShe stated that they would call us with our member information when our paperwork was processed"This can take up to seven days." We received an email from JanL on March with our member # and passwordWe have stated that we understand that we signed papers saying we understood that we had days to cancel our membership but we did not have an opportunity to check out our membership within days to evaluate if the club membership as presented to us would be useful for us We were planning a trip to CA and had checked out some .com sites for lodging which we have done for many yearsWe were excited to see what the Voyager Vacation Club might offerWe called the travel agents sometime the week following our purchase before March with our dates and that we wanted to stay someplace several hours north of LAAtlantic Enterprises needs to check the phone records with the travel agents again to see that the quote on March was a FINAL follow up call to see if we were interested in what they had foundWe do not think we talked to them but that they left a phone message at that timePrevious to the March message (probably at least several days) the Voyager agent had gotten back with us promptly giving us the same prices we had found on the internetWhen we called initially we mentioned several places we had seen on the .com sites but we were not asking only for prices on those placesThey did not offer us any other discounted lodging available thru the clubWe thanked them and told them we would get back with them if we wanted to make reservationsWe made our own reservations with Travelocity on March and mailed our membership kit back to Atlantic Enterprises with our request for a refund on March (we have the mail receipt) AFTER receiving quotes from the vacation club travel agentThere was no slander intended as stated in the response from Atlantic Enterprises, only our request for a refund of our membershipAtlantic Enterprises sent us examples of condos the club offered at a great priceOne was in Palm Desert and the other in South Lake Tahoe, not places we were traveling toWe did not understand from the presentation we attended that we would realize savings almost exclusively from cruises, condos and vacation packages with "slim to NO savings" on other travelThe salesperson did "go over" the paperwork we signedHe quickly and briefly summarized each item but did not read them with usIt was our mistake that we did not read each word of the paperwork personally for ourselvesWe felt rushed to complete the paperwork but trusted what we had heard in the presentation We understood that the day rescission in the contract had past when we realized the Voyager Vacation Club did not offer the savings we expected so contacted our Visa company and requested they appeal the membership fee for us which cardmember services said they would doOur response back from VISA was that they were not able to resolve the matter and they recommended that we contact Atlantic Enterprises directlyWe called the phone numbers Atlantic Enterprises provided on their response letter to VISA for questionsWe called both numbers and the first person to answer our call was someone we thought was an employee of Atlantic EnterprisesShe was named in the letter to VISAWe are not including her name for her privacyWe were confused that she did not understand why we were calling herShe was gracious to answer our questions and we finally were able to figure out that she DID NOT work for Atlantic Enterprises even though her name and phone number were listed as a contact person for questions concerning their cancellation policies and our membershipShe was in fact a former customer who had contacted Atlantic Enterprises for a refundHer Discover credit card company had disputed her charges and she received a refundWe were both confused about why her name and phone number were sent to VISA by Atlantic Enterprises in regards to our accountAfter talking to this person we contacted the Revdex.com of Chicago concerning this woman being falsely listed as an Atlantic Enterprises employee to be contacted and the breech of her customer privacy giving her name and phone numberAlso that we did not think the vacation club provided the savings that were represented to us at the club presentation when we purchased We appreciated the emails we received from Atlantic Enterprises stating they were checking on a possible refundOn June - "I'll talk to the board and see if I can help out any with a refund" and July - "One of the main investors will be in town this week so we will make them aware of everything and see if we can assist you with a refund even though you are past rescission." We were and are waiting to hear a response from those statements to usThey also told us in the June email they would be sending us back our Voyager Membership Kit(We returned everything to them when we requested a membership refund.) We have not received the membership kitAnd in the July email they offered to send us a $restaurant.com cardWe have not received the restaurant card that was offered We desire a resolutionOur request was for a refund of our membership feeWe need a response from Atlantic Enterprises in regard to the statements concerning a refund made to us in their June and July emailsWhat was the response of the board and the investor? If they credit our membership fee, we will withdraw the Better Business ComplaintOr if they will not refund our membership fee, we need for them to return our Voyager Membership Kit and our complaint to the Revdex.com remains as stated

Sent: Tuesday, January 13, 4:PMTo: drteamSubject: Case [redacted] Since we started working on [redacted] truck everything we have done has been done while having to work around issues of previous welding done to truck and previous modifications done to truck as in welded brackets and bolts that were not from truck and were mounted by him and his friend at one of there houses, Original lift that was mounted on truck was out of a newer truck which led us to order him a lift out of a newer truck as told so by him.We had to weld on to truck and drill because that is in the process of installing a long arm liftI told [redacted] in a phone call lasting about minutes before truck left that truck needed more work done to it and that that work was going to cost an extra dollars and he refusedThats when truck was released to his brother [redacted] truck though came into shop being non dot complaint and left so as well so it is not as letter makes it seam that truck came into shop and we ruined itWe took a week trying to get his truck to as good as shape as possible and [redacted] knew we were because every time he would come into shop we would show him work that we were having to do extra and he would thank us and say if you have to charge me extra its fine but once we had to to do the extra work of fixing axle placement he refusedThe steps that we mounted for him here at the shop as well were out of a different model vehicle and he was very well informed of them not being as he and I knew that amp research does not make a step for his vehicle and he let chose which model looked like it would fit best which were out of chevrolets line of amp steps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The kit that was installed before expert on 4xdestroyed my truck was indeed a newer suspension kit from a newer truck however it was a bolt on kit The damage that was done by expert on 4xis all their installationThey made it seem and sold me on their supposedly custom work and had me convinced that they would have me great truck liftedI have my old kit that was taken off my truck and it can be seen that it is a bolt on kit that did not have to modify for my truck one bitIt was bolt onAnd just by looking at their work represents where they "expert on 4x" did all the damages to my truck frame, steering components, and axle I went to shop and saw cutting and welding on my truck and pointed out what did not look right and it needs to be fixed Rick said he tested the truck and was approved to be ready to take home when my brother picked it up for meHe never mentioned it needed more workYou can see in his security cameras that he did not tell me or my brother that it needed more repair No they said it was ready and I owed him a balanceI did tell him that they gave me a quote and that it would cover installationIf he had over looked a part of installation well that was not agreed on and I would not payAfter hearing my brothers comments of it is hard to control and drive I took a day off to try and confront them however that is when I had the accident and truck is now being towed where ever I need to take it due to it being inspected and considered unsafeExpert on 4xneeds does not have a certified welder or fabricator as he told me he did They now after you Revdex.com has contacted them still will not call me I call them and need resolution however they was to work on my truck and used damaged and scrap metal to so called repair my truck and I will not have my truck ruined more that what expert on4xhas done There is one shop that is certified to fix these kinds of damages and I would like to repair it there however expert on 4xis not c operatingIf I can just get a inspector to see this there is no doubt that all cuts and so called custom work was done by expert on 4x I have photos and proof that my truck was not damaged before I went to their shop AND I HAVE PROOF AND PICTURES OF ALL THE damage THEY did These pics are from my phone and just to let you know of how much of snakes this company is The pictures that they uploaded to you so you can see supposed damages before I took it to them are in fact my pictures of their installationDate and time of those pictures will prove it Wow now I am more disgusted at this company I need help please Revdex.comContact me phone *** or email so I can send information.
Regards,

Initial Business Response /* (1000, 5, 2015/06/23) */
Thank you for the ability to respondWe received a letter from Visa stating that the above member reversed the charges on their card a couple weeks after their purchaseWe attempted to contact the above member with no successThe above member
never contacted their sales representative or us by phone or email with any issues before reversing the charges on their credit cardOur company acts in good faith by supplying all members with business cards containing our phone number & encourage them to contact us if they need assistance in any way or if they have questions or concernsAfter sending Visa all required paperwork that was requested of us, they agreed that the member had to fulfill their obligation because they were past the legal time required for them to rescind their contractWe received a letter from the member also stating that due to a "change of circumstances" they "would not be able to take advantage of our vacation club." Nothing was mentioned in regards to represented savings not providedWe go above and beyond to ensure that all members are satisfied with their membership savings & stand by our productsTo try and resolve the issue, I personally accessed their member newsletter & sent them two greatly discounted condos stays (75% off retail) for their next California trip
After the charges were unreversed, the above member did contact & inform us that Visa had included the name & number of a previous customer along with my personal numberI informed the above member that our previous customer would not be able to assist them in this matter & instructed them to contact my personal number or email that they were givenI also personally contacted our previous customer & apologized for the mistake in order to resolve this issueAdditionally, we're currently talking with Visa to ensure that this doesn't happen again
Even though the above member never made an effort to call us initially in regards to their membership, & even though Visa has ruled that the member is responsible to fulfill their obligations, we really would like to go above & beyond to make this member happyI have sent them a couple options containing huge savings as far as vacationing is concernedI'm also looking into assisting them with the purchase of their membership since they have had a change of circumstance
Initial Consumer Rebuttal /* (3000, 7, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Re: Case #XXXXXXXX: Atlantic Enterprises
We continue to request a refund of our membership fee from atlantic enterprises
We received an email from them June stating that they would check with their board about a possible refundWe replied June that we would await their replyWe contacted them again June and July when we had not received a response to our June emailToday, July 2, we did hear from them finally that they were continuing to try to secure a refund for us from the companySince we have not received a definitive response concerning a refund the case is ongoingWe have stated from the beginning that when we contacted their travel agents shortly after becoming members that the prices given us were the same as the .com sites we had checked before for a vacation we were planning and not the savings we had expected from the travel club presentation
*** and *** ***
We apologize for responding on July to the email sent to us from the Revdex.com instead of this Revdex.com linkWe were responding from our Iphone since we were away from home and somehow missed that instructionWe respectfully request that you continue to keep our case open since Atlantic Enterprises has not not given us an answer to our complaint
Final Business Response /* (4000, 10, 2015/07/14) */
Thanks everyone for offering us a chance to respond to customer concerns & offer resolutionsAs required by law, we offer all customers a 'Day Right of Rescission'We feel that this is a great policy & an opportunity for all customers & potential customers to 'cool off'We want customers to think about their purchase logicallyWe place this 'Day Right of Rescission' in every contract & do not let customers leave without signing off on itThe last thing that we want is for folks to leave feeling uncomfortableWe also give everyone our contact information so that they can reach us with any concerns or if they have a desire to cancel their membership within daysWe have refunded 100% of customers that wished to cancel their membership within this time & will continue to do so, as we feel it is not only the legal thing to do but also the ethical thing to doThe first letter that we received from the above customer said that they would not be able to take advantage of a vacation club due to a change of circumstancesThis letter was written almost two weeks after their purchaseNo attempt to contact us was made on their behalf before that timeAlthough we would like to offer everyone refunds regardless of when they signed up, it is impossible because each membership has costsSpecifically in the form of marketing, merchant account fees, commissions, dues, materials, etcWe feel that a Day Right of Rescission is reasonable which is why we stand by it
On the topic of the additional charge that the above customer wrote:
"we contacted their travel agents shortly after becoming members that the prices given us were the same as the .com sites we had checked before for a vacation we were planning and not the savings we had expected from the travel club presentation."
We investigated this claim to address both the concerns of the customer & the integrity of the companyThe above customer's membership was reviewed in detail & we have all calls & requests to the travel agents documentedThe original letter that that the above customer sent us almost weeks after signing up was dated & sent by the 30th of MarchThey did not receive their quote from the travel agent however until the 31st of March so there was no way to compare rates on .com sites before sending us their letterThis makes the above charge a complete non factor as a reason for cancelingFurthermore, the quote they requested was for a budget hotel, two 'mom & pop' properties & a car rental, ALL of which are specifically mentioned on their signed documents as yielding slim to no savingsCondos, cruises and vacation packages always yield the highest amounts of savingsWe make it a point to go over all paperwork with customers, including two forms labeled 'Acknowledgments & Bylaws' which explain membership in detailEach acknowledgement must be initialed to show that it is understoodWe can supply you with all contract paperwork for the above customer if you would likeOur lawyers have reviewed all of this paperwork as well as the entire situation as a whole & consider their above charge to be slanderWe stand by the products that we distribute & have thousands of satisfied customers, including myself to show for itHopefully, this is a misunderstandingWe are more than willing to help the above customer with their membershipIn addition to the two greatly discounted condos stays (75% off retail) that I found them, I'd be more than happy to work my tail off to show them the value of their membership
Final Consumer Response /* (4200, 12, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We appreciate the opportunity given us by the Revdex.com of Chicago to register a complaint concerning the purchase of a vacation club membership from Atlantic Enterprises/Voyager Vacation Club and present an account of actions and communication concerning this purchase
We attended a Voyager Vacation Club presentation March in the afternoonWe purchased the membership in good faith thinking the club would offer savings that would be useful to usWe took notes during the presentation so we would remember the details of our membershipWhen the sales person talked to us individually he asked for our notesWhen I requested to keep them he said he would put them in our membership packetWe realized on our way home that they were not enclosed and we were frustrated that we would have trouble remembering the details of the presentationThe next day we received an email from JanL welcoming us to the vacation clubShe stated that they would call us with our member information when our paperwork was processed"This can take up to seven days." We received an email from JanL on March with our member # and passwordWe have stated that we understand that we signed papers saying we understood that we had days to cancel our membership but we did not have an opportunity to check out our membership within days to evaluate if the club membership as presented to us would be useful for us
We were planning a trip to CA and had checked out some .com sites for lodging which we have done for many yearsWe were excited to see what the Voyager Vacation Club might offerWe called the travel agents sometime the week following our purchase before March with our dates and that we wanted to stay someplace several hours north of LAAtlantic Enterprises needs to check the phone records with the travel agents again to see that the quote on March was a FINAL follow up call to see if we were interested in what they had foundWe do not think we talked to them but that they left a phone message at that timePrevious to the March message (probably at least several days) the Voyager agent had gotten back with us promptly giving us the same prices we had found on the internetWhen we called initially we mentioned several places we had seen on the .com sites but we were not asking only for prices on those placesThey did not offer us any other discounted lodging available thru the clubWe thanked them and told them we would get back with them if we wanted to make reservationsWe made our own reservations with Travelocity on March and mailed our membership kit back to Atlantic Enterprises with our request for a refund on March (we have the mail receipt) AFTER receiving quotes from the vacation club travel agentThere was no slander intended as stated in the response from Atlantic Enterprises, only our request for a refund of our membershipAtlantic Enterprises sent us examples of condos the club offered at a great priceOne was in Palm Desert and the other in South Lake Tahoe, not places we were traveling toWe did not understand from the presentation we attended that we would realize savings almost exclusively from cruises, condos and vacation packages with "slim to NO savings" on other travelThe salesperson did "go over" the paperwork we signedHe quickly and briefly summarized each item but did not read them with usIt was our mistake that we did not read each word of the paperwork personally for ourselvesWe felt rushed to complete the paperwork but trusted what we had heard in the presentation
We understood that the day rescission in the contract had past when we realized the Voyager Vacation Club did not offer the savings we expected so contacted our Visa company and requested they appeal the membership fee for us which cardmember services said they would doOur response back from VISA was that they were not able to resolve the matter and they recommended that we contact Atlantic Enterprises directlyWe called the phone numbers Atlantic Enterprises provided on their response letter to VISA for questionsWe called both numbers and the first person to answer our call was someone we thought was an employee of Atlantic EnterprisesShe was named in the letter to VISAWe are not including her name for her privacyWe were confused that she did not understand why we were calling herShe was gracious to answer our questions and we finally were able to figure out that she DID NOT work for Atlantic Enterprises even though her name and phone number were listed as a contact person for questions concerning their cancellation policies and our membershipShe was in fact a former customer who had contacted Atlantic Enterprises for a refundHer Discover credit card company had disputed her charges and she received a refundWe were both confused about why her name and phone number were sent to VISA by Atlantic Enterprises in regards to our accountAfter talking to this person we contacted the Revdex.com of Chicago concerning this woman being falsely listed as an Atlantic Enterprises employee to be contacted and the breech of her customer privacy giving her name and phone numberAlso that we did not think the vacation club provided the savings that were represented to us at the club presentation when we purchased
We appreciated the emails we received from Atlantic Enterprises stating they were checking on a possible refundOn June - "I'll talk to the board and see if I can help out any with a refund" and July - "One of the main investors will be in town this week so we will make them aware of everything and see if we can assist you with a refund even though you are past rescission." We were and are waiting to hear a response from those statements to usThey also told us in the June email they would be sending us back our Voyager Membership Kit(We returned everything to them when we requested a membership refund.) We have not received the membership kitAnd in the July email they offered to send us a $restaurant.com cardWe have not received the restaurant card that was offered
We desire a resolutionOur request was for a refund of our membership feeWe need a response from Atlantic Enterprises in regard to the statements concerning a refund made to us in their June and July emailsWhat was the response of the board and the investor? If they credit our membership fee, we will withdraw the Better Business ComplaintOr if they will not refund our membership fee, we need for them to return our Voyager Membership Kit and our complaint to the Revdex.com remains as stated

Sent: Tuesday, January 13, 4:PMTo: drteamSubject: Case [redacted]
"background: none repeat scroll 0% 0% white;" class="">Since we started working on [redacted] truck everything we have done has been done while having to work around issues of previous welding done to truck and previous modifications done to truck as in welded brackets and bolts that were not from truck and were mounted by him and his friend at one of there houses, Original lift that was mounted on truck was out of a newer truck which led us to order him a lift out of a newer truck as told so by him.We had to weld on to truck and drill because that is in the process of installing a long arm liftI told [redacted] in a phone call lasting about minutes before truck left that truck needed more work done to it and that that work was going to cost an extra dollars and he refusedThats when truck was released to his brother[redacted] truck though came into shop being non dot complaint and left so as well so it is not as letter makes it seam that truck came into shop and we ruined itWe took a week trying to get his truck to as good as shape as possible and [redacted] knew we were because every time he would come into shop we would show him work that we were having to do extra and he would thank us and say if you have to charge me extra its fine but once we had to to do the extra work of fixing axle placement he refusedThe steps that we mounted for him here at the shop as well were out of a different model vehicle and he was very well informed of them not being as he and I knew that amp research does not make a step for his vehicle and he let chose which model looked like it would fit best which were out of chevrolets line of amp steps

Initial Business Response /* (1000, 5, 2015/06/23) */
Thank you for the ability to respond. We received a letter from Visa stating that the above member reversed the charges on their card a couple weeks after their purchase. We attempted to contact the above member with no success. The above...

member never contacted their sales representative or us by phone or email with any issues before reversing the charges on their credit card. Our company acts in good faith by supplying all members with business cards containing our phone number & encourage them to contact us if they need assistance in any way or if they have questions or concerns. After sending Visa all required paperwork that was requested of us, they agreed that the member had to fulfill their obligation because they were past the legal time required for them to rescind their contract. We received a letter from the member also stating that due to a "change of circumstances" they "would not be able to take advantage of our vacation club." Nothing was mentioned in regards to represented savings not provided. We go above and beyond to ensure that all members are satisfied with their membership savings & stand by our products. To try and resolve the issue, I personally accessed their member newsletter & sent them two greatly discounted condos stays (75% off retail) for their next California trip.
After the charges were unreversed, the above member did contact & inform us that Visa had included the name & number of a previous customer along with my personal number. I informed the above member that our previous customer would not be able to assist them in this matter & instructed them to contact my personal number or email that they were given. I also personally contacted our previous customer & apologized for the mistake in order to resolve this issue. Additionally, we're currently talking with Visa to ensure that this doesn't happen again.
Even though the above member never made an effort to call us initially in regards to their membership, & even though Visa has ruled that the member is responsible to fulfill their obligations, we really would like to go above & beyond to make this member happy. I have sent them a couple options containing huge savings as far as vacationing is concerned. I'm also looking into assisting them with the purchase of their membership since they have had a change of circumstance.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Re: Case #XXXXXXXX: Atlantic Enterprises
We continue to request a refund of our membership fee from atlantic enterprises.
We received an email from them June 8 stating that they would check with their board about a possible refund. We replied June 10 that we would await their reply. We contacted them again June 29 and July 2 when we had not received a response to our June 10 email. Today, July 2, we did hear from them finally that they were continuing to try to secure a refund for us from the company. Since we have not received a definitive response concerning a refund the case is ongoing. We have stated from the beginning that when we contacted their travel agents shortly after becoming members that the prices given us were the same as the .com sites we had checked before for a vacation we were planning and not the savings we had expected from the travel club presentation.
[redacted] and [redacted].

We apologize for responding on July 2 to the email sent to us from the Revdex.com instead of this Revdex.com link. We were responding from our Iphone since we were away from home and somehow missed that instruction. We respectfully request that you continue to keep our case open since Atlantic Enterprises has not not given us an answer to our complaint.
Final Business Response /* (4000, 10, 2015/07/14) */
Thanks everyone for offering us a chance to respond to customer concerns & offer resolutions. As required by law, we offer all customers a '3 Day Right of Rescission'. We feel that this is a great policy & an opportunity for all customers & potential customers to 'cool off'. We want customers to think about their purchase logically. We place this '3 Day Right of Rescission' in every contract & do not let customers leave without signing off on it. The last thing that we want is for folks to leave feeling uncomfortable. We also give everyone our contact information so that they can reach us with any concerns or if they have a desire to cancel their membership within 3 days. We have refunded 100% of customers that wished to cancel their membership within this time & will continue to do so, as we feel it is not only the legal thing to do but also the ethical thing to do. The first letter that we received from the above customer said that they would not be able to take advantage of a vacation club due to a change of circumstances. This letter was written almost two weeks after their purchase. No attempt to contact us was made on their behalf before that time. Although we would like to offer everyone refunds regardless of when they signed up, it is impossible because each membership has costs. Specifically in the form of marketing, merchant account fees, commissions, dues, materials, etc. We feel that a 3 Day Right of Rescission is reasonable which is why we stand by it.
On the topic of the additional charge that the above customer wrote:
"we contacted their travel agents shortly after becoming members that the prices given us were the same as the .com sites we had checked before for a vacation we were planning and not the savings we had expected from the travel club presentation."
We investigated this claim to address both the concerns of the customer & the integrity of the company. The above customer's membership was reviewed in detail & we have all calls & requests to the travel agents documented. The original letter that that the above customer sent us almost 2 weeks after signing up was dated & sent by the 30th of March. They did not receive their quote from the travel agent however until the 31st of March so there was no way to compare rates on .com sites before sending us their letter. This makes the above charge a complete non factor as a reason for canceling. Furthermore, the quote they requested was for a budget hotel, two 'mom & pop' properties & a car rental, ALL of which are specifically mentioned on their signed documents as yielding slim to no savings. Condos, cruises and vacation packages always yield the highest amounts of savings. We make it a point to go over all paperwork with customers, including two forms labeled 'Acknowledgments & Bylaws' which explain membership in detail. Each acknowledgement must be initialed to show that it is understood. We can supply you with all contract paperwork for the above customer if you would like. Our lawyers have reviewed all of this paperwork as well as the entire situation as a whole & consider their above charge to be slander. We stand by the products that we distribute & have thousands of satisfied customers, including myself to show for it. Hopefully, this is a misunderstanding. We are more than willing to help the above customer with their membership. In addition to the two greatly discounted condos stays (75% off retail) that I found them, I'd be more than happy to work my tail off to show them the value of their membership.
Final Consumer Response /* (4200, 12, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We appreciate the opportunity given us by the Revdex.com of Chicago to register a complaint concerning the purchase of a vacation club membership from Atlantic Enterprises/Voyager Vacation Club and present an account of actions and communication concerning this purchase.
We attended a Voyager Vacation Club presentation March 19 in the afternoon. We purchased the membership in good faith thinking the club would offer savings that would be useful to us. We took notes during the presentation so we would remember the details of our membership. When the sales person talked to us individually he asked for our notes. When I requested to keep them he said he would put them in our membership packet. We realized on our way home that they were not enclosed and we were frustrated that we would have trouble remembering the details of the presentation. The next day we received an email from JanL welcoming us to the vacation club. She stated that they would call us with our member information when our paperwork was processed. "This can take up to seven days." We received an email from JanL on March 24 with our member # and password. We have stated that we understand that we signed papers saying we understood that we had 3 days to cancel our membership but we did not have an opportunity to check out our membership within 3 days to evaluate if the club membership as presented to us would be useful for us.
We were planning a trip to CA and had checked out some .com sites for lodging which we have done for many years. We were excited to see what the Voyager Vacation Club might offer. We called the travel agents sometime the week following our purchase before March 31 with our dates and that we wanted to stay someplace several hours north of LA. Atlantic Enterprises needs to check the phone records with the travel agents again to see that the quote on March 31 was a FINAL follow up call to see if we were interested in what they had found. We do not think we talked to them but that they left a phone message at that time. Previous to the March 31 message (probably at least several days) the Voyager agent had gotten back with us promptly giving us the same prices we had found on the internet. When we called initially we mentioned several places we had seen on the .com sites but we were not asking only for prices on those places. They did not offer us any other discounted lodging available thru the club. We thanked them and told them we would get back with them if we wanted to make reservations. We made our own reservations with Travelocity on March 31 and mailed our membership kit back to Atlantic Enterprises with our request for a refund on March 31 (we have the mail receipt) AFTER receiving quotes from the vacation club travel agent. There was no slander intended as stated in the response from Atlantic Enterprises, only our request for a refund of our membership. Atlantic Enterprises sent us examples of 2 condos the club offered at a great price. One was in Palm Desert and the other in South Lake Tahoe, not places we were traveling to. We did not understand from the presentation we attended that we would realize savings almost exclusively from cruises, condos and vacation packages with "slim to NO savings" on other travel. The salesperson did "go over" the paperwork we signed. He quickly and briefly summarized each item but did not read them with us. It was our mistake that we did not read each word of the paperwork personally for ourselves. We felt rushed to complete the paperwork but trusted what we had heard in the presentation.
We understood that the 3 day rescission in the contract had past when we realized the Voyager Vacation Club did not offer the savings we expected so contacted our Visa company and requested they appeal the membership fee for us which cardmember services said they would do. Our response back from VISA was that they were not able to resolve the matter and they recommended that we contact Atlantic Enterprises directly. We called the phone numbers Atlantic Enterprises provided on their response letter to VISA for questions. We called both numbers and the first person to answer our call was someone we thought was an employee of Atlantic Enterprises. She was named in the letter to VISA. We are not including her name for her privacy. We were confused that she did not understand why we were calling her. She was gracious to answer our questions and we finally were able to figure out that she DID NOT work for Atlantic Enterprises even though her name and phone number were listed as a contact person for questions concerning their cancellation policies and our membership. She was in fact a former customer who had contacted Atlantic Enterprises for a refund. Her Discover credit card company had disputed her charges and she received a refund. We were both confused about why her name and phone number were sent to VISA by Atlantic Enterprises in regards to our account. After talking to this person we contacted the Revdex.com of Chicago concerning this woman being falsely listed as an Atlantic Enterprises employee to be contacted and the breech of her customer privacy giving her name and phone number. Also that we did not think the vacation club provided the savings that were represented to us at the club presentation when we purchased.
We appreciated the emails we received from Atlantic Enterprises stating they were checking on a possible refund. On June 8 - "I'll talk to the board and see if I can help out any with a refund" and July 02 - "One of the main investors will be in town this week so we will make them aware of everything and see if we can assist you with a refund even though you are past rescission." We were and are waiting to hear a response from those statements to us. They also told us in the June 08 email they would be sending us back our Voyager Membership Kit. (We returned everything to them when we requested a membership refund.) We have not received the membership kit. And in the July 02 email they offered to send us a $100 restaurant.com card. We have not received the restaurant card that was offered.
We desire a resolution. Our request was for a refund of our membership fee. We need a response from Atlantic Enterprises in regard to the statements concerning a refund made to us in their June 08 and July 02 emails. What was the response of the board and the investor? If they credit our membership fee, we will withdraw the Better Business Complaint. Or if they will not refund our membership fee, we need for them to return our Voyager Membership Kit and our complaint to the Revdex.com remains as stated.

Do NOT use these people. (He )Worked 40 minutes an told the job would take 1.5 to 2 hours. Lied about his time worked. Bait and switch. Very shady repair man !!!! DO NOT use these people.