Atlantic Express Corp

Hello, The situation in Germany while unpleasant for all parties is being handled and all relevant information is provided to each clientA single shipment was stopped at customs for further inspection which included your packageWhen it comes to matters of customs we the shipper do not have
authority to receive the packages until customs has cleared themWe have provided all needed information and all relevant customs procedures are being performedWhen these procedures are completed the package will be cleared for deliveryAgain I emphasize that the time frame in which this happens is dependent on the customs authority and not the shipperAt this time we expect to have these packages cleared and delivered in the upcoming weeksSorry for any inconvenience this may have caused. Regards,Atlantic Express Corp

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I do not accept this answer. It is now 5 months with no word on what is happening. My wife even called and left a message in Polish and no one returned her calls. She left message's to [redacted]. I have called and either got no return call or a run around since no one knows what is going on. I was told weeks ago that your company was sending a man to Germany to expedite this. Then when I called again no one said anything about the man being in Germany or any results. No one has assured me the package will ever be delivered and I keep hearing this has never happened before.