Atlantic Housing Reviews (%countItem)
Atlantic Housing Rating
Address: 5910 North Central Expressway, Suite 1310, Dallas, Texas, United States, 75206
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www.talltimbers-apts.com
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Filing complaint against complex due to misinformation and inaccurate written communication regarding renovation and ability to reside within unit.
In September 2019, Windover Palms in Melbourne, FL announced there would be extreme renovations taking place within each apartment and that they "will be in each unit for 5-6 days from beginning to completion." The week before our building was set to begin renovations, we went to the office to clarify the details & were advised: the renovations were going to be completed one room at a time, with the flooring all over being completed last, &; they should be on schedule to begin (12/9/19 per their notice), however we would know for sure by a notice that would be placed on our door the business day before construction is to start within our unit. Friday 12/6/19 revealed all previous info was false - the letter placed on our door DID state that renovations would be taking place in our unit from 12/9/19-12/14/19, however now the contractors would be doing every room of the unit simultaneously (not separately), & all furniture must be 26" away from the walls, in every room. The letter also stated that WE, the RESIDENTS, could be charged a FEE if we did not meet these expectations & caused delay in the process. The weekend of 12/7/19 was spent packing up all of our belongings, & stacking furniture in the middle of the room, ensuring everything is 26" from the walls - which created a totally unlivable space, in a one bedroom, 600 sq ft unit. In addition, I normally work from home, so not only has this situation negatively impacted our home life, but my job & income. We then took another hit on our income, being forced to spend $350 on the cheapest, pet-friendly, available hotel for this week of remodeling (I also want to point out that this expense is two weeks before Christmas, & is almost half our rent amount) & managed to finish prepping the apartment & get to the hotel at 1:30am Monday morning. After we got off from work on 12/9, we went to visit the apartment to see what had been completed. We find that nothing has been done despite it being in writing that they would be in our unit at 9am Monday 12/9. The next day, my fiance calls into the office, & is told that OUR unit will not be TOUCHED until Thursday & Friday (12/12-12/13). After this, I make a second attempt to contact the office which was pointless, but I was advised to come in after work. We get to the office that evening to speak with the staff (they had locked the office doors in an attempt to keep away the many unhappy residents, but eventually we were let inside by a maintenance worker who happened to show up) & were promised a response about compensation by 12/13, which never happened. After this week was over, we came back to our home to find screws, nails, copper wiring, & wood chips covering our floors & counters (a safety hazard to us & our pets), & most of the renovations we were told would be completed had not been done. We were informed by a maintenance man that the office provided false information when they said renovations would be done this week - actually, they would be coming back in a few weeks to patch the holes left in our ceilings & walls, & it would be another few months before they invade again to replace the entire flooring. Additionally, this renovation removed much of the storage space we initially had in our apartment, so part of why we even signed a lease here has been removed from us.
We have attempted to resolve this through Atlantic Housing directly, as they own this complex & are responsible for the renovations. I sent a request to them on 12/11/19 requesting compensation, & have never received a response. From the start, this incredibly invasive process has been frustrating to say the least - being told that we would have to make all of these physical, emotional, & financial accommodations while we are PAYING per our lease to live in this unit. At this point, there has been a breach in the agreement that was put forth by Windover Palms to complete these renovations, & we were responsible for high amounts of unexpected, out of pocket expenses. I am filing this complaint for either total compensation for the amounts spent, or for the amounts to be removed from our future rent.
One of your locations placed a invalid debt on my credit!
I received notification via online that I had a debt collection filled back in July 25 2019 from a previous apartment complex I lived in. The debt was 245$ from Brittany Bay apartments filled with the company Innovative Recovery. I called the collection agency on July 25 2019 about the debt and they stated my old complex put that I still owed rent even though I left early for the prior month. I sent over emails between me and the property manager as proof that all I was advised to do was turn in keys and he would take care everything. Innovative Recovery never got back to me and when I recently did an application for rent I was denied because of this debt. I reached out to Innovative Recovery and spoke with Breia around 11:33 am in which she stated Brittany Bay responded that I returned keys on December 12 2018 and owed rent for those days. I have documentation proving I returned keys December 4 2018 and Brittany Bay with held my security deposit of 200$ and also put on my credit report that I still owed them 245$ for 12 days of rent. I paid the 245$ only because I have to move and unfortunately I can't rent anywhere with a debt of this sort. Brittany Bay was not truthful about the debt owed, had a false collection reporting on credit and with held my deposit.
I would like to understand why this debt was placed on my credit and also my money back for paying off a debt that was invalid. This debt tarnished my credibility and I was forced to pay the debt in order to move.
Hi,
After reviewing her file, we adjusted her move out date to the 4th and refunded her the balance to the address on the complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the check but this company kept my deposit of 200$ and I had to pay $245 for a collection. The check I received was about for about $85.
moved out of apt because it was infested with roaches and I am allergic to them
I moved in apt and first day I seen roaches informed management of this and explained that I had an allergy to them. I was told to provide documentation supporting that and it took a while since I moved here from out of state. I was let out of the lease and then told that I have to pay a reletting fee plus pay for cleaning the unit. I do not agree with either since I tried to get them to move me to another apt also I had to clean the unit. I took pictures of the roaches and also how the place look when I moved in and out. I have been trying to get this resolved and have not been successful.
I would like my deposit back and no be charged the reletting fee.
WATER BILLS SENT BY BRITTANY BAY APTS (RUN BY AH ATLANTIC HOUSING) ARE NOT BASED ON EACH APT METER USAGE BUT ESTIMATED BY BUILDING WATER USAGE.
Dear Customer Service Representative,
I am receiving outrageous water bills from Brittany Bay Apartments because they are not determined based on how much water is being used in each apartment but rather estimated based
on how much water is used by residents living in the building, comprising of several apartments of course. That is unfair because one or a couple of residents in each building pay for the other residents' water/sewer/trash bills since most of them are exempt from paying for any of these services until their leases are up for renewal
which is, in some cases, a year away.
I have talked to some residents who do have to pay for water/sewer/trash services to find out if their bills are also overestimated and not surprisingly, theirs are also being disputed. One of my neighbor, who moved a couple of weeks after I did and therefore should be paying for water/sewer/trash bills, was told that he/she wouldn't have to pay for water/sewer/trash
services and his/her lease validates the information that he/she provided to me. These practices are a breach of the Fair Housing Act
of 1968 and are unethical.
I have contacted management at Brittany Bay Apts and Ms. Michelle Figueroa, Regional Manager (FL) at Atlantic Housing Headquarter in Dallas, Texas, via emails on a couple of occasions and was told that there was a miscalculation which would be corrected and that I would receive a new bill but I am still receiving inaccurate bills. Kindly note that I will only pay water bills that reflect how much water is being used monthly in my apartment and not others.
I will have provide copies of my bills to the appropriate investigative agencies via email
after receiving a response.
If this issue isn't resolved through the Revdex.com, I will begin a fair housing complaint process with HUD.
I would like to take this opportunity to thank you for your consideration.
Sincerely,
***. ***
Brittany Bay Apartments
*** Boulevard
Apartment ***
Largo, Florida XXXXX
Email: ***@gmail.com
Tel.: XXX-XXX-XXXX
Billing adjustment based on how much water I use monthly rather than based on how much water is used by all of the residents living in the same building. Management will have to take the water meters' readings monthly which by law should show on your water bills. Thank you.
Contact Name and Title: John *** - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@atlantichousing .org
Ms. was made aware prior to moving in on 8/1/18 that utilities were billed by a 3rd party. When Ms. moved in on 8/1/18 she signed her lease and the utility addendum (attached) that describes the method for calculating utility bills.
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Madam/Sir,
Thank you for forwarding my complaint to management at Atlantic Housing Foundation, Inc.
Mr. John *** response is irrelevant to my complaint. I have never denied signing an addendum which states that I had to pay for water/sewer/trash services. I am disputing the irrational monthly total amount due for these services and more importantly with the manner in which these bills are calculated. I have explained that in my complaint. I spoke to Mr. when I received my first bill and was told that there was a mistake which would be rectified but it wasn't because my monthly bills are still outrageous. It is obvious that management at Atlantic Housing Foundation, Inc. is not attempting to resolve this issue, on the contrary, they are maintaining their positions. This is the reason why I actually filed a complaint with the Revdex.com, management at Atlantic Housing Foundation, Inc. wasn't finding a resolution to this matter. I will have to take further legal action to settle this issue because I will not pay monthly water/trash/sewer bills that are not solely based on how much water I use but rather determined by how much water is used by all of the occupants in my building and then divided by the number of residents who are not exempts from paying for these services.
Thank you.
Sincerely
The maintenance worker entered the apartment without being advised he could just stepped in and shut the door behind him.
It was Saturday night at 9pm-10pm on 05/19/2018, the maintenance worker unlocked the door after knocking/pounding on the door for 20 minutes while I was showering. Once the I had opened the door to answer he let himself in the apartment with only a screwdriver in his hand. He shocked me as again not manners as to introduce himself or why he was there. He walked in I stepped back and he closed and tried to lock the door behind me. I was startled and I asked him to leave as I was not aware of why he was there. There was no call or any notification previous to his arrival he never provided a name and was wearing a blue Atlantic Housing shirt. As I asked him to leave the premises he stated the down stairs neighbor has flooding. However, this man unlocked the door while I was showering but there is a second lock from the inside only which was the only reason he wasn't able to get in. If he would have he would've seen myself in the bare. This is unacceptable. I have spoken to the manager of the Hillcrest Apartments and she has apologized, I explained how this is breaking and entering due to no notification. Upon speaking to the down stairs neighbor about the issue she stated the worker was also there on Friday 05/18/2018 at 5pm. No one was at the apartment during this time and the manager did not notify me of this either when speaking to her Saturday night after the encounter. This is clearly breaking and entering an apartment that is paid for on time and haven't had any previous issues until this point. I explained the unprofessionalism of the employee, who left and just stated then you deal with the neighbor. As Monday approached we were asked to not use the bathroom from the manager of the property. As agreed we did not. Monday on 05/21/2018 the maintenance worker we have been introduced to Rene was great and helpful. He cleared stated there was no leak and the down stairs neighbor also had no damage. While this was informed to me. Saturday night of the incident I explained to the neighbor and manager I still do not have the name of the older gentleman who entered the apartment. I also explained how this could have been worse to the manager and advised her there always needs to be at least a call that someone will be in the apartment. I am expecting a prorated amount for rent or at least 2 months free rent for the inconvenience as I work at 4am and this was not acceptable. and the older worker who only came with a screwdriver to "fix this leak". I again explained to the manager the level of unprofessionalism, as in how is a maintenance worker supposed to fix any issues with a flat head and no actual tool bag. She explained due to the time the tools were locked up. I have only received a simple sorry for the inconvenience.
I am expecting a prorated rent amount due to the unprofessionalism and breaking and entering of the property.
We are in receipt of the complaint filed by Ms ***, a resident at our apartment complex. We had previously discussed this matter with her at great length, and we were under the impression that she understood the maintenance emergency and that she was satisfied with our response. Per Ms ***'s own written statement, our Maintenance professional was attempting to address an after-hours emergency maintenance call. Ms ***'s lease agreement is a standard form of agreement published by the Texas Apartment Association. It clearly permits the landlord to enter in the event of an emergency. The Maintenance Professional received the call on Saturday, May 19 around 9:00 PM, from resident B.H., in the unit below Ms ***. Resident B.H. reported that water was leaking into her bathroom from above. Our Maintenance team member arrived around 9:15 PM, checked B.H.'s unit, confirmed that the water appeared to be coming down from Ms ***'s unit. At that point, he went to Ms ***'s apartment and knocked on her door for at least 10 minutes. Ms. acknowledges that he knocked before entering, stating that he was "...knocking / pounding on the door for 20 minutes....". After trying in a courteous, good faith for an extended period of time to get a response from anyone inside, he finally entered the unit to investigate the source of the leak, and try to prevent flooding and additional property damage. His conduct was in keeping with the terms of the lease agreement, Texas state law, and common courtesy (i.e., knocking for much longer than he was strictly required to).
Ms. claims that she had been in the shower for an extended period of time and was startled by his presence. However, Ms. boyfriend was also in the unit at the time. Our Maintenance team member attempted to explain to them that there was water leaking into the apartment below. Ms *** and her boyfriend began yelling at him, and demanded that he leave. Due to the threatening behavior of the boyfriend, the Maintenance professional left and immediately contacted the Property Manager to report the incident. The Property Manager then contacted Ms *** by phone, explained the emergency situation, after which Ms *** agreed to grant access. Despite having been threatened, the Maintenance member nonetheless maintained his professionalism, (re)entered the unit, determined that the water was coming from Ms ***'s shower, which she admits she had been using for an extended period of time that evening. Due to the late hour, after verifying that the water flow had stopped, the Maintenance professional determined that further repair work could wait until normal business hours. Both Ms *** and resident B.H. agreed this was acceptable. The Property Manager remained in communication with all parties and explained clearly to Ms *** that she would need to refrain from using her shower the following day (Sunday) until we could investigate further and determine how water was entering the unit below. Ms *** responded that this would be fine, as she could use the shower at her boyfriend's mother's house. The repairs were then duly completed on Monday, and there was continued communication and updates given to both residents throughout the entire process.
Ms *** has apparently misunderstood (or is misstating) the relevant facts, and she appears to have a misunderstanding of both her lease terms and the law. Our staff conducted themselves professionally and in accordance with both the lease terms and common courtesy. Accordingly, Ms. demand for two months' rent is unwarranted and cannot be granted. The owner of the property is a 501(c)(3) non-profit, low-income housing foundation. To give Ms *** two months rent would be to deprive the physical property and its other residents of much needed resources.
We will continue to serve Ms ***, and all of our residents, professionally, respectfully, and politely.
We hope that this response assists you in your process. Please do not hesitate to reach out if we can be of any further assistance. "
(The consumer indicated he/she ACCEPTED the response from the business.)
The resolution is acceptable in not accepting the request for a prorated rent amount, however there is inconsistencies in the response. My spouse did not yell at the employee and was not threatened in anyway as I am the only one who spoke and the only information asked from my spouse was to contact the manager. As stated, there was no identification initially from this employee. This is what lead to the complaint, the unprofessionalism that was stressed to the property manager who reached out. The employee never returned to the apartment to fix any sort of leakage. That is a fact, because I received a second visit the following Monday. When I received the visit the new maintenance worker Rene explained the downstairs neighbor" has no damage at all to her apartment".He stated there was no damages to even the paint or walls in her bathroom. The same resident who claimed to have yet another leakage on Monday, June 18th. The maintenance worker came up to the apartment as we had just arrived from not being home since 8am. We arrived around 4pm. He stated resident B.H. claimed to have a leak and upon examination of my apartment and resident B.H. apartment he simply laughed and said there's no issue with our residence and it is completely dry. He stated resident B.H. also had no issues and is exaggerating this matter. Of course, another unreliable call, the property manager who promised to notify me if someone was going to come in and have repairs done I would at least get a call. A call never came we just so happened to run into the worker when walking up to the apartment. This same resident has also claimed to have damage at least four times by the time I was a resident. She expressed this information to my spouse and I and this should have been handled prior to our move in this past April if this was an issue, or be moved to another apartment. The employee never made it to the bathroom to determine any sort of resolution to wait until Monday. This was made by the property manager who again was only made in contact via phone call. Please note, not addressing yourself and who you work for is not professional in any type way. Walking into someone's apartment as soon as they open the door without saying a word and shutting the door behind you and attempting to lock the door is also not professional. This was stressed multiple times to the property manager. It would be a common courtesy to at least be notified of someone attempting to perform repairs especially being during late night hours. Hillcrest needs to understand they were not professional as they claim to be, the first maintenance worker who was asked to leave due to only holding a screwdriver and letting himself in without a word is not okay. Attempting to belittle a person and state that I am stating misinformation is not professional by any means. I will acknowledge I advised the property manager her apology is fine, however that doesn't necessarily mean a complaint shouldn't be filed as others should know of this experience and to know that Hillcrest maintenance workers that don't address themselves, at least not that worker... A response from Hillcrest is no longer needed as I can tell from their response, they are inaccurate with their information and will also state incorrect"facts". I'm not sure how they even received more information as the maintenance worker who has been very helpful advised the employee quit that night. This also once again, concludes he never re-entered the apartment to determine repairs can wait till Monday. This matter is considered closed on my end, and I am aware of how Hillcrest Properties treat their residents. Thank you very much.