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Atlantic Key Energy

2431 Aloma Ave # 276, Winter Park, Florida, United States, 32792-2541

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Reviews Solar Energy Contractors Atlantic Key Energy

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This is a Scam!!!!
This is the worst company ever. Do not do any business with them. Terrible service. Customer service is worst. They are a fraud. It is a scam. I am going to explain you how they operate. They send a person to your house (you will never get the opportunity to contact again because will not answer your phone calls or emails) who is going to “analyze” your energy consumption and the will tell you the amount of solar panels your house will need. You are going to receive bills from your Power company (that you have to pay).Then, after a few months (when they say the system is “stable”) and you are not suppose to receive any bills YOU WILL STILL RECEIVE the bills and they will refuse to reimburst you the money. If you call them, they will not answer, they will ignore you. This same situation happened with my friend and they had to install 14 MORE PANELS! That was after a year with the solar panels. I have been with this system for 10 months and since the beggining I received bills from the power company.
Now, they are telling me that my “energy consumption increased”, they are refusing to reimburst my money back and that we have to install 9 more panels for only $750 EACH!
This is a SCAM! This is a SCAM!
They are doing the same with customer.
If you really want solar panels go and get them with another company.
DO NOT BUY ANYTHING FROM THEM!
DO NOT DO ANY BUSINESS WITH THIS COMPANY!

They don’t honor the contract
When the original salesman came to our house, he assured us that if there were any issues at all with the panels, they would be covered, as long as we didn’t damage them ourselves. This is even stated in the contract. We’ve had the solar panels several months without issue, until our power went out in the neighborhood which caused a surge in our panels and they stopped working. The project manager here in Arkansas did not want to cover them. Thank goodness I trusted my gut to add it to our insurance in case AKE didn’t honor their contract. We are now stuck with a deductible out of pocket. I emailed AKE several times before leaving a review to give them a chance to make it right, but no one ever responded. Just wanted people to be aware.

Told that our home would be a great candidate for solar and we would save money. We are now spending more!
After they inspected our power bill, to see our usage, we were pitched we would produce more than we use, and that our house looked like a great candidate for solar. We are 6 months into this and we are still not producing near what they said, and now instead of a $190 power bill, we have a $160 power bill and a $139 dollar payment to the financing company of the panels. With nearly 6 or 7 different people, we continually are told we will be contacted and then nothing happens until we call again and are then told they will call us within 24 hours. I have two different people tell me they are the owners of the company only to find that they have left the company. Lies about the product, lies about ownership, lies about customer service and follow up.

Desired Outcome

If this cannot be remedied I want our home restored to its before installation of panels condition, and a refund of all payments made on the loan. I want the financing agreement to be cancelled as well.

Atlantic Key Energy Response • Feb 19, 2020

Hi ***,

We have been working on your account. Elliot came by yesterday to inspect the codes on your inverter and is working with SolarEdge to get those codes cleared.

You can always reach us during business hours, here is the direct line to Atlantic Key Energy Customer Support (407) 988-0273.

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Address: 2431 Aloma Ave # 276, Winter Park, Florida, United States, 32792-2541

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