Atlantic Marine Corps Communities

Living on base can be convenient for a number of reasons however AMCC has made living on base unbearableWe have had several issues with our house and although they send someone out immediately, they "inspect" the issue and do nothing to resolve the problem
AMCC does nothing to accommodate residentsIt's evident that all they do is take your money and talk down to you when there's an issueThey promise things they never deliverAt the end of the day, AMCC is the worst, most blatant case of entitlement I have seen in years in the military
Finally: Cherry Point housing is atrociousYou have junior Marines living in brand new houses and year SNCO's living in old, run down housing that you have to sign a release for stating you have been informed that there may be lead paint and asbestos in your homeShows how much they value military members! AVOID!

If I could negative stars I would.
FYI to our military friends! If you're being sent to Beaufort DO NOT live on base unless you love living in cheap housing (freedom sound side) this housing is like section 8 housing they give to the poor, or actually pay them to live in , because its built with such poor qualities. Beautiful how Atlantic marine communities feel its OK to give men and women that serve their country disgustingly cheap housing they over charge for. I'm talking double or triple over charging happening. The CEO's of Atlantic Communities disgust me. Greed at its finest. I suggest none of you say "I told you so"! we don't have a choice , so we chose to make best of it. If we dont live on base our kids dont get better education than out in town makes available to them. Section 8 housing is NOT ok to overcharge for. We have documentation to prove the lowest bidders were given the job and lowest bids on supplies were taken to build this housing by AMC. Toilets don't work, no carpeting, linoleum is (literally) placed over concrete floors, termites, mold, problems with water leaks in the walls, toilet tanks and seals broken causing such a flood an ins claim needed to be made, paint bubbling from wall due to some internal issue, a THREE year roof leak they couldn't fix, base boards swelling and cracking for NO apparent reason (oh just an internal water leak,maybe?) , can't even use or place anything on back porch due to the black mold that stays if we don't powerwash it ourselves monthly, anything we place back there to try to enjoy it is ruined within days ( we were told sorry it happens to all homes with porches facing this direction nothing we can do) ,cabinets that are literally particle board, and can't hold weight, refrigerators that are super glued together (literally), I could continue. These homes are only ten years old! This is a joke! I'm pissed for the families who have no choice but to live in base housing! the govt pays civilians to live in section 8 housing in civilian populations, but AMC is allowed to overcharge the military to live in the SAME housing, because it's located on a base!? Anyone else find this to be an issue? I'm not a disgruntled community memebER either. I find the civilians working locally for AMC to be amazing, and their response time to be immediate. This goes much higher than the people they have working in an office or maintenance on post. This is corporate GREED! Again, we have no choice. We have to live on post in order to gain access to the special needs school offered on base schools.

Another fun fact, an investigation is going on about under ground oil tanks (under, beside, in front of) causing major contamination that may be lo med to cancer.

P.S. over 600,000.00 was just paid to replace lamppost bulbs to an led bulb, but the cheapest quality products are placed inside these homes. Make the outside look great to sucker you in. Be careful, looks can be deceiving.

I am disputing the billing practices of AMCC, there are charges which are absorbed by service members which we have no way of verification.I recently just retired from the Marine Corps after 22 years of service, I was granted an extension on base housing as I had just exited an inpatient hospital for [redacted] and [redacted]. After returning from the hospital a request was submitted through the Base Commanding General via my chain of command and was approved through the Director of Atlantic Marine Corps Communities. My family and I were granted an extension in base housing while undergoing follow on treatment through the [redacted]. A request for an extension beyond retirement can be extended out to one full year however my family and I only requested 90 days as we were in the process of purchasing a home in the area. Our extension was approved through January 31, 2014 however during this time AMCC management wanted me to sign a 30 day intent to vacate of which I never received a copy. In early December I was told specifically by AMCC management that they had another tenant ready to move in to the property and that I would need to move out. I retired from the Marine Corps largely in part due to areas of anxiety from [redacted] and [redacted] and yet AMCC regardless of the agreement made was literally kicking my family and I out of housing well before our lease agreement was up. This caused a great deal of stress, to add insult to injury was the charges that were being mounted on us as we were literally kicked out of the home and not allowed back in. Areas of concern include the carpet which we have lived in that home for 6 years and by all accounts left that home in great condition however AMCC is charging us for new carpet which is scheduled to be replaced anyhow. Carpet is being replaced in a couple months which no family is going to request this as they have already moved in and don't want to be inconvenienced with new carpet months after they move in. The billing practice of AMCC, I believe needs to be reviewed, the intent behind 7 years for the replacement of the carpet is simply the fact that on average a family will typically execute orders on 3 year rotations. This being said AMCC can get two families through base housing before replacing the carpet. The second and larger source of contention I have is in regards to the paint. The paint was done using a primer paint and by AMCC own admission they said that they are not maintenance and only go off the checkout list. If they are not qualified to make these decisions then someone from AMCC maintenance needs to be present during all final walk through; this is something that needs to happen during future inspections. Nonetheless AMCC charged us 150.00 to do touch up paint to three walls.I never received a copy of my 30 day "intent" to vacant base housing and was done with the understanding that it was an "intent" not a hard date. How the property was assigned to another tenant when we were granted an extension to January 31st by the Base Commander and approved through the Director of AMCC is something I think should be looked into more in depth. I was granted this extension based on my request due to follow up appointments with [redacted], I could have requested a year, I did not do so as we were having a home built in the area.There are several concerns I have ranging from billing practices to policy I do not feel was conducted properly or certainly could have been handled differently. I believe further review of policy and procedures through a formal inquiry through appropriate channels is warranted to insure future tenants are not subjected to the kick out method that was used on my family.Desired SettlementWhat I am requesting from AMCC is verification that more than one coat of paint was placed on the walls within base housing. The paint that was used was primer paint and had an additional coat of white primer placed back over it, this would have easily been covered with one coat of paint. This was explained to [redacted] during our time of inspection however she said and I quote "I am not maintenance, I can only go off the checklist"; clearly she lacks the qualifications to make these types of charges without having a member of AMCC maintenance to guide her through the final inspection. Since she is not maintenance then I am requesting that proof be provided that more than one coat was used and justification for the additional $150.00 that AMCC is threatening to turn over to a collection agency. AMCC Property Manager [redacted] gave us a recommendation to use her father [redacted] of [redacted] for our future home inspection. We however never left AMCC office with a forwarding address only a phone number which raises additional concerns in reference to Freedom of Information Act between AMCC and [redacted]. I agree to pay the remaining balance of 852.38 which is the rent of 890.80, 5.00 for a nick in the floor and 6.58 for the unpaid balance of our electricity minus the 50.00 we have already paid brings this to 852.38.I will pay the full amount that AMCC is requesting once I receive verification that more than one coat of paint was placed on the walls, the carpet that was replaced was done only in one section and not the entire house and the porch screen was replaced. Provide verification the charges are not made up charges by showing proof the areas of concern needed correction outside of normal wear and tear.Business Response Thank you for the opportunity to respond to Mr. [redacted] complaint. AMCC is familiar with Mr. [redacted] complaint and our staff has made numerous attempts to explain the damage charges assessed to him. Mr. [redacted] was provided a copy of his move-out inspection form, which clearly states that the amounts of $150.00 for painting, $25.00 for repair of the torn porch screen, and $95.32 for damage to carpet beyond normal wear and tear would be assessed. This form bears Mr. [redacted] signature and a copy was given to him on his final move-out date of December 12, 2014. Upon his further request for "proof" of the legitimacy of these charges, Mr. [redacted] has received copies of work orders entered by AMCC maintenance personnel which detail the replacement of the porch screen, the number of rooms that were painted and the number of coats required, as well as the total cost of carpet replacement in the home - of which Mr. [redacted] was only assessed pro-rated charges for a small section which was ripped, and therefore, damaged beyond the normal wear and tear expected as noted on his December 12, 2014 move-out inspection form. As AMCC has already provided Mr. [redacted] with copies of all documentation he has requested in the "Desired Resolution" section of his Revdex.com complaint form, we believe that no further action on the part of AMCC is required to address this issue.As per the move-out letter issued on December 12, 2014 and the Final Notice issued on January 16, 2015, the amount now past due by Mr. [redacted] is $1,122.70, which includes amounts due for unpaid rent for the month of December, the various repairs and damages detailed on his move-out inspection form, and an unpaid utility balance.Consumer Response The move-out inspection form does not display my signature at all. In fact, the 30-day intent to vacate the property had the forwarding address altered by someone other than my handwriting. This matter has been directed through the [redacted]. However, it should be noted the lack of customer service is clearly inadequate. As stated to AMCC, I do not disagree with the rent assessments yet AMCC is deceiving in its reply to the Revdex.com in regards to the documents that were forwarded to my residence. AMCC implies that seven layers of paint were placed in two separate bedrooms, and anyone who grasps anything about painting will say this is incorrect. The carpeting was in fact due to reasonable depreciation over the course of remaining in the home approximately 6 years and the entire carpeting was being replaced regardless as it is procedure for AMCC to renew the carpeting every 6 years. I have notified AMCC that payment will be given upon the [redacted] query in this matter. In 22 years spent in the armed forces on and off base accommodations on three separate primary military installation AMCC is unquestionably lacking in customer service. I wish to continue, for the record, the notable lack of customer service used by the management of AMCC; more troubling the questionable uprightness. Reexamining the records in question, it is glaringly evident the two signatures differ each other. Additionally the 30-day intent to vacate was modified by AMCC management. What I find inexcusable is the nickel and dimming being done by AMCC to the service members; and the insulting suggestion that they aim to provide customer serviceFinal Business Response With regards to Mr. [redacted] statement that the move-out inspection form does not display his signature, we encourage him to pursue this with the appropriate authorities if he believes that someone has used his identity for fraudulent purposes. We understand that Mr. [redacted] believes that our calculations for damages are incorrect. However, we maintain that our maintenance technicians have accurately documented the work performed and the cost of materials and labor associated with those repairs and AMCC has provided copies of work orders at Mr. [redacted] request.With regard to a lack of customer service, our community staff re-scheduled Mr. [redacted] final move-out inspection four times at his request and our staff has responded to every request for documentation made by Mr. [redacted]. Our policies apply universally to all residents and enforcing them does not equate to a lack of customer service.By his own admission Mr. [redacted] is not disputing the majority of amounts owed, yet has made no effort to pay any portion of those, aside from one payment of $50.00. We wish to avoid turning this account over to a collection agency and we will gladly work with Mr. [redacted] to set up a payment schedule if he is unable to pay the full amount due at this time. Many of our own employees have previously served or retired from the military themselves and understand the sacrifices that our service members and their families make and we thank Mr. [redacted] for his 22 years of service to our country.

Living on base can be convenient for a number of reasons however AMCC has made living on base unbearable. We have had several issues with our house and although they send someone out immediately, they "inspect" the issue and do nothing to resolve the problem.
AMCC does nothing to accommodate residents. It's evident that all they do is take your money and talk down to you when there's an issue. They promise things they never deliver. At the end of the day, AMCC is the worst, most blatant case of entitlement I have seen in 17 years in the military.
Finally: Cherry Point housing is atrocious. You have junior Marines living in brand new houses and 25 year SNCO's living in old, run down housing that you have to sign a release for stating you have been informed that there may be lead paint and asbestos in your home. Shows how much they value military members! AVOID!","neg-1

The manager of the [redacted], is harassing my husband and I regarding a disputed bill.At the end of April 2013, my husband and I moved into AMCC housing aboard MCAS Cherry Point. Upon inspection, we noticed a strong urine smell downstairs. We stated this to the move-in inspector, Anita, as well as noted it on the move-in form. [redacted] and [redacted] (AMCC representative) both agreed and signed off on the move-in form acknowledging this information. They also stated, verbally, that the carpet had not been replaced from the previous tenants.On February 25, 2016, my husband and I moved out of the residence. At the move-out inspection, the inspector stated that there was pet urine present and we would be responsible for a $224 charge to replace the carpet. We showed her the move-in sheet from 2013, which she also had, and we stated we would not pay it because the carpet was not replaced prior to us moving in and there was evidence of pet urine upon move-in. Since this date, [redacted], the [redacted] manager at AMCC has contacted us via letter, which my husband responded to in writing (USPS) and email. She has threatened to take the bill to collections if it wasn't paid even though she was told, by my husband, that it was against the Fair Debt Collection Practices Act (FDCPA) to do so since this is a disputed charge not an unpaid bill. This letter was also sent to her supervisor, [redacted]Over the past 30 days, [redacted] has called my husband's place of employment and attempted to contact my husband's boss. This is completely out of line and goes against the FDCPA.Desired SettlementAMCC will remove the disputed charge and stop harassing my family. Furthermore, [redacted] and any other AMCC employee, with not contact anyone at my husband's place of employment. If they need to contact my husband or myself, they can do so via the telephone number they've had on file since April 2013.Business Response Thank you for your inquiry regarding your service with Atlantic Marine Corps Communities and your Final Inspection experiences. However, due to the documentation and statements made by the service member [redacted] during the Final Inspection acknowledging the urination made by the family pet. The charges applied for the living room carpet are valid and sufficient. Per your Lease Agreement, you are responsible for any and all damages beyond normal wear and tear. 7. Condition of Premises Upon Commencement Date. Both Owner and Resident will conduct a joint walk-through inspectionof the Premises prior to the Resident first taking occupancy to determine the condition of the Premises. Existing Residents atthe time of privatization (who took occupancy prior to the Commencement Date) may request a joint walk-through inspection ofthe Premises, which will be scheduled within a reasonable period after request. Resident must provide to Owner in writingwithin five (5) Business days after taking occupancy or the walk-through, whichever is later, a description and request forrepairs of any defects or damage to the Premises, including any furniture, furnishings, appliances, landscaping and fixtures.Otherwise, the Premises will be considered to be clean, safe and in good working condition other than defects that are notreasonably discoverable through visual inspection. Owner will provide Resident with a Move-In Condition Form on whichResident may note the items that are damaged or not in operable condition.25. Resident's Obligations Upon Vacating the Premises.A. Upon termination of this Lease, Resident shall: (i) give Owner all copies of all keys or opening devices to thePremises, including any common areas; (ii) vacate and surrender the Premises to Owner, empty of all persons; (iii)vacate any/all parking and/or storage space; (iv) clean and deliver the Premises, as specified in paragraph C below,to Owner in the same condition as referenced in Section 7, excepting ordinary wear and tear; (v) remove all debris;and (vi) give written notice to Owner of Resident's forwarding address, if known.Consumer Response There is zero documentation, except for the move-in and move-out sheet, that state pet urine is present. Neither myself nor my husband said the pet urine was caused by our pets. Obviously, pet urine that was in the house prior to our move-in wasn't caused by our pets. Section 7; your employee, [redacted] acknowledged the urine present and your leasing agent, [redacted], did as well, which is why they signed off on it. If there was a dispute, AMCC wouldn't have agreed. Section 25; the house was cleaned and in the same condition it was received. There was pet urine when we moved in and, obviously, pet urine when we moved out. We are not responsible for damage that was already there. Furthermore, your staff, [redacted], is breaking federal law under the Fair Debt Collection Practices Act Section 805 by contacting my husband's employer. She has been told on more than one occasion, both verbally and via email and USPS letter, to stop calling his place of work.

My husband received orders to [redacted] station in Jacksonville,NC and we decided to move into one of the housing communities provided by Atlantic Marine Corps Communities. We were fully aware that the homes in [redacted] are older but was under the impression that they were cleaned and fully renovated. Upon entering the home on move in day; I noticed the carpet was very old and very dirty and the house smelled and was not clean. The AC in the closet in the hallway smelled like something had died in there. I called the housing office immediately to address these concerns. Turns out the AC was covered in mold which is obviously common in these homes. Maintenance comes and "cleans" the AC every so often, but in no time my AC smelled exactly the same and would be covered in mold again. Problems in the home are simply fixed when its obvious they should be replaced. My home always smells and never feels clean no matter how much I clean it. Atlantic Marine Corps Communities residents are E1-E9,retires and now DOD employees.A DOD employee and retire can rent a home in [redacted] for 400 dollars less than what an active duty marine pays. We as a family do not feel an 1100 sqft three bedroom unmaintained house over 50 years old is worth our full base housing allowance and posses a hazard to our health due to poor living conditions such as mold. ([redacted])Desired SettlementWe would like to pay the same rate as the Non military residents that reside here in [redacted].Business Response In October 2012, Atlantic Marine Corps Communities (AMCC) had a larger number of homes in the neighborhood of[redacted] that were greater than 30 days vacant. Based on this occurring, the homes were made available to a greater group of residents than active duty families, as per the AMCC business structure with the Department of Navy and Marine Corps. The business agreements with the Department of the Navy state that once homes are past 30 days vacant, we are able to go down the waterfall and offer homes to waterfall residents (bachelors, retirees and DOD employees). Homes at[redacted] made available to waterfall residents were in some cases vacant for over 120 days. Before opening the community up to waterfall residents, all existing residents were notified and in that vicinity they were given the option to move to another community. The [redacted] moved in January 2013; and as of that time all residents who chose to move into[redacted] were told before move in, that they will be among waterfall residents. AMCC business agreements are structured that AMCC will be paid BAH for the current duty station if residents chose to live with AMCC. Ms. [redacted] is correct in stating that she is paying more for her home than some waterfall residents however, she was aware of this when she moved into the community. BAH is the allowance for housing that is given to the resident for the cost of housing. Our DoD residents do not receive that allowance therefore what they are paying is completely based on current market rates. As for the mold issue within the AC coils, this is an issue that is alleviated by frequent filter changes and cleaning. Our records show that our maintenance team cleaned the coils during an annual preventative maintenance work order in May 2014; and again in July 2014 per resident work order. We did encourage Ms. [redacted] to change out her filter as often as she may feel necessary for her comfort in the home. Our staff has worked diligently to rectify any concerns of this family, as we continually strive to improve our customer service to all of our military families.

Severe damage was caused to 2 vehicles parked in my driveway due to major issues with rodents. Next door neighbors have had exact same issue.I am currently deployed. While I've been overseas my Pregnant wife has had some issues that AMCC refuses/refused to address on New River. Issue is that the squirrels outside my ate the fuel lines out of my brand new 2016 Jeep Cherokee; causing over $2,300 worth of damage. It was so bad that when she arrived at the jeep dealership un-known to my wife, gas was spilling from the lines. They told her there is no way they would let her drive the vehicle until repairs got done, since she actually could have had an engine bay fire, and could have actually have been blown up. When this issue of the squirrels/rodents occurred my wife went and directly notified the front office on AMCC New River. They told her animal control would be called. My wife then received a rental car in which 5 days later, they found the exact same issue to occur. After contacting AMCC, and talking with [redacted], she openly admitted that she didn't call Animal control or anyone else in regards to the squirrels. The vehicle was parked in our driveway. We are still waiting on the cost of the damages from Enterprise at this point. But regardless I have to pay my deductible for both vehicles ($500 per car, $1000 total) . My wife went to base legal and was given a package that pretty much we fill out and send to Norfolk but we would need to receive a letter or an email from AMCC saying that they are not responsible for the damages, to submit with the paperwork. When this was requested from AMCC they sent us a tenant agreement that said says that they are not liable for "Act of Nature or Phenomenon" Which makes no sense, since this was not an act of Nature of Phenomenon. "Acts of Nature" is the same as "Acts of God" referring to whether not rodents or animals with AMCC housing. This was not weather related, and after the it was reported, it definitely was not an act of Phenomena since they were notified.Desired SettlementSeeking reimbursement for deductibles we had to pay due to the neglect of AMCC in removing rodents in neighborhood. Also, if they are not responsible I would like to receive a formal email that says "AMCC is not responsible for Rodents on base outside the dwelling of the home."Business Response We received your Revdex.com complaint in which you stated you needed an email or letter stating that AMCC is not responsible for the damage. Please take this email and the below section of your Lease Agreement as your point of reference. AMCC is not responsible for the damage caused to your vehicles due to the hold harmless section of your Lease Agreement. This section releases AMCC from any liability. Please let me know if you have any other questions.Hold Harmless. Resident agrees that Owner, Agent and their representatives do not guarantee, warrant or assure the personal security of Resident or other Occupants. Owner and Agent shall not be liable for death, losses or damages to person or property of Resident, Resident's guests or Occupants, caused by theft, burglary, rape, assault, battery, arson, mischief, war, terrorism, vandalism, fire, smoke (including second-hand smoke from other residences), water, lightning, rain, flood, hail, explosion, sonic boom, interruption of, or spike in, utilities, electrical shock, latent defects, acts of nature or unexplained phenomena, lack of access to the Premises, the Community, or any other land under the control of the Federal Government, or acts of other Residents, Occupants or guests other than Owner's or Agent's negligence or willful misconduct or as otherwise provided by law. Except with respect to liability of Owner or Agent arising under law, Resident will indemnify and hold harmless Owner, Agent and their representatives from any and all liability, costs and expenses (including attorneys' fees)due to death, loss or damage to the person or property of the Resident, Occupants or others present at the Community with the Resident's consent from any cause other than Owner's or Agent's negligence or willful misconduct, and from any liabilities arising as the result of acts or omissions of the Resident, Occupants or others present at the Community with Resident's consent other than liabilities caused by Owner's or Agent's negligence or willful misconduct.