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Atlantic Medical Imaging, LLC

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Atlantic Medical Imaging, LLC Reviews (1)

We thank you for bringing this matter to our attention as our patient's clinical care and patient satisfaction is Atlantic Medical Imaging's top priority.We have reviewed the complaint diligently and rest assure, it will be handled precisely and in timely manner. In response, we have researched the...

issue on our end, spoken to the patient in detail as to what transpired, and are in the process of resolving this matter to the patient's satisfaction.The account for this date of service in question was not sent to collection but was rather a pre-collection phone call from our billing team for a non payment of an outstanding balance, as part of our normal billing process. The patient stated she did not receive a statement. After verifying the accuracy of the address on file, our records indicate that a statement was indeed mailed out to that address. In rarity, there could be cases when a statement is not delivered or lost in the mail. We perform over 250,000 procedures annually and as with any organization, there are deviations of inadvertent circumstances but ultimately, resolving every patient question or concern is our top priority. We have spoke to the patient and have sent out another statement right away. We have also assured the patient that the account is not in collections and we will be more than happy to work with her until it is fully resolved.Again, thank you for bringing this to our attention as we continually strive to improve in all areas of our business.[redacted]-

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Address: 72 W Jimmie Leeds Rd Ste 1100 Stockton Medical Building, Galloway, New Jersey, United States, 08205-9426

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