Sent: Tuesday, December 29, 11:AMHere is our documents on what happen on this claim, also this is what we discuss and estimate for this move.We receive the from call on June 30, the customer was desperate to have her belonging remove from the Apartment complex due to a water
damage, we respond right away to *** ***'s from call and give her an estimate ( see attachments) she was clear that the insurance will pay for her move, and she do not care how much we will charge, I give her a writing estimate and leave her a copy, the original estimate was to pack and load into storage only for 2-weeks and she will be moving to Norfolk VA or Hampton VA after her research on finding a hospital that will be accommodated her health problems, and there was an extra stop to pick up from Service Master company a wardrobe, that's when the problem start, we went to a mini storage to pack and load some boxes and furniture, that was not told on the first conversation that we have with *** ***, for that we charge extra since that was not on the scope of workLater on, *** *** called my office spoke to Liz C*** and wanted it to see if we can move her to FloridaWe do not provide service to Florida, she became very upset and stated that was the agreement, Liz explain the dealHer reaction was not polite, at the same time she made a scheduled to pick up her personal belongings with a carrier that was going to deliver them to Florida.Carlos *L***DirectorAtlantic Moving & Storage LLCPhone:***Cell:***
Sent: Tuesday, December 29, 11:AMHere is our documents on what happen on this claim, also this is what we discuss and estimate for this move.We receive the from call on June 30, the customer was desperate to have her belonging remove from the Apartment complex due to a water
damage, we respond right away to *** ***'s from call and give her an estimate ( see attachments) she was clear that the insurance will pay for her move, and she do not care how much we will charge, I give her a writing estimate and leave her a copy, the original estimate was to pack and load into storage only for 2-weeks and she will be moving to Norfolk VA or Hampton VA after her research on finding a hospital that will be accommodated her health problems, and there was an extra stop to pick up from Service Master company a wardrobe, that's when the problem start, we went to a mini storage to pack and load some boxes and furniture, that was not told on the first conversation that we have with *** ***, for that we charge extra since that was not on the scope of workLater on, *** *** called my office spoke to Liz C*** and wanted it to see if we can move her to FloridaWe do not provide service to Florida, she became very upset and stated that was the agreement, Liz explain the dealHer reaction was not polite, at the same time she made a scheduled to pick up her personal belongings with a carrier that was going to deliver them to Florida.Carlos *L***DirectorAtlantic Moving & Storage LLCPhone:***Cell:***