Atlantic Painting

Dear Revdex.com, As mentioned in our previous response, One More Time has a longstanding store policy, which is displayed within the store and is printed on every receiptOur policy expresses "our unequivocal intention to gladly provide a full refund within days and exchanges within days of purchase, provided that the item(s) are in brand new, unworn and unaltered condition." Mr***’s receipt, a copy of which is attached to this document, reflects that his purchase was tendered on September 24th, at 5:01PM with a ticket number, as generated by our electronic ticketing software of T3-Although the original receipt is usually kept by the client or disposed of, our business maintains the documented record of its generation in our databaseDespite Mr***'s attempt to return worn merchandise, it is true that One More Time eventually relented on its store policy in hope of appeasing a clearly disgruntled clientOne More Time offered Mr [redacted] (1) the opportunity to keep the watchstrap that was purchased and wore and (2) accept a store credit for the purchase price of the strapOne More Time will not be engaging in a back and forth with Mr***; please allow this email to serve as a final means of communication on the matterSincerely, One more time

Complaint: 11733352I am rejecting this response because: Thank you for posting One More Time's response to my complaint in a timely fashionThat being said the recounting of the occurrence is not only laughable but disheartening as the story is distorted in a way that paints One More Time in a favorable light while portraying me as a disgruntle client who didn't get what he wanted and is seeking vengeancePlease keep in mind that had the owner treated me fairly with respect & offered a compromise at the beginning I would never have file a complaint with Revdex.comBut because of his lack of customer service skills and business practice we arrived to this place in timeSo I will address the points in One More Time's rebuttal along with inquires on the reasonings behind their unwillingness to hand out receipts and eagerly await their responseThe receipt is a reprint so why was one not given to me at the time of purchase? Please explain why my friend & I witness another customer asking for a receiptCan you elaborate why my friend's wife had to get the receipt from behind the counter as one was not handed to her? Is this common practice for One More Time to not give receipts or to explain the stores policyOr is this One More Time way of not informing customers of store policy so they are ignorant when attempting to return said itemHad I been properly informed about store policy and given a receipt then I would have known about the no return policy on worn items and would not have walk out of the store with it on What is the real reasoning behind One More Time unwillingness & reluctance to giving out receipts? What are they trying to hide? I stand by my earlier statement of not giving out receipts and I leave it up to the Revdex.com on the reasonings on why they practice thisOne More Time's recount of me acknowledging worn items is not accurateAs I never gave a reply to whether it was right or wrong to sell items that have been returnedSince I was never issued a receipt how could I possible know store policy nor would I reply in the manner as statedFurthermore, it was stated the they offered me a choice to 1) keep the strap or 2) receive store creditWhen was this offered? When I first walked into said business to ask for a return I was told 'no'As stated they gave me the reasoning behind the denialI then asked if I could exchange it and was told 'no'I further ask so there is nothing you can doOnce again the response was 'no' There was no attempt by the owner at this time to make things right nor to treat me like a customer He acted like he wanted me to go away and wasn't even looking at meBasically he told me I was out of luckI then informed him that the store policy was not true as he approved an exchange for my friendWhy was I denied the same opportunity? He said 'it was against his better judgement'So he decided it was better to take my money and tell me to go my merry way? This upset me as would most people in this situation So I told the owner to remove the strap as it does me no good in which he responded that it will take 5-minsI stepped outside to make a phone call to my friend and made sure the owner saw me callingWhen I returned that's when he offered an exchangeWhere was this when I first walked in? If one was treated so unjustly at the beginning why would anyone take a comprise after being handled so poorly? Because the owner saw me talking to my friend, he feared that my friend would become involved as he bought straps (one he wore and the other which was unworned)Could it be fear that I would tell my friend how badly I was treated thereby causing my friend to return the unworned strap? With that being said he then tried to appease me after the fact by offering an exchange in which the point was already mute as it was too little, too lateThe damage was already doneI standby my complaint that the store is deliberately not giving out receipts to which only the business know the reasonings behind itBy not giving receipts customers are not informed of the stores policy (as I was) thereby preventing the store from any responsibilities and fully placing the burden of blame on customers Had the owner treated this matter in a professional manner the complaint would never have been filed nor his business practice been questionedI look forward to hearing One More Time's responseRegards,J [redacted] ***

Complaint:
I am rejecting this response because: Continuance to not address the real issue, which is One More Time's refusal to issue receipts upon purchases made in their place of businessAt present, One More Time has not addressed any of my inquiries1) There was no explanation on the reasonings behind their refusal to hand a receipt upon my cash transaction2) Nor have they address why another customer had to request a receipt after not receiving one which was witness by myself and another person And lastly, 3) They have not explain why my friend's wife had to procure her credit card receipt from behind the counter Their inability to address these issues as well as their silence speaks volumeTheir only defense is that they have the ability to reprint receipts which is the only thing they submitted after the factHaving the ability to reprint receipt doesn't hide the truth that they don't issue ones as common business practice for whatever reasons that only they know This is why I feel I was unjustly denied a refundThis is why I feel that I was mishandled/mistreatedAnd this is why I am bringing it to Revdex.com attentionHad One More Time reacted in a professional manner and resolve this issue at the beginning (refund/store credit) I would never have filed this complaintThis is no longer about money but principal for what can only be explained as deceitful It is clear by One More Time's response that they do not want to deal with me any longer and wish the matter to disappearThis situation could have easily been resolved as previously stated. That being said I stand by what I stated in the initial complaint that One More Time needs to be closely monitored in the future for what I deem shady and questionable business practices.
Regards,
*** ***

Complaint: 11733352I am rejecting this response because: Thank you for posting One More Time's response to my complaint in a timely fashion. That being said the recounting of the occurrence is not only laughable but disheartening as the story is distorted in a way that paints One More Time in a favorable light while portraying me as a disgruntle client who didn't get what he wanted and is seeking vengeance. Please keep in mind that had the owner treated me fairly with respect & offered a compromise at the beginning I would never have file a complaint with Revdex.com. But because of his lack of customer service skills and business practice we arrived to this place in time. So I will address the points in One More Time's rebuttal along with inquires on the reasonings behind their unwillingness to hand out receipts and eagerly await their response. The receipt is a reprint so why was one not given to me at the time of purchase?   Please explain why my friend & I witness another customer asking for a receipt. Can you elaborate why my friend's wife had to get the receipt from behind the counter as one was not handed to her?  Is this common practice for One More Time to not give receipts or to explain the stores policy. Or is this One More Time way of not informing customers of store policy so they are ignorant when attempting to return said item. Had I been properly informed about store policy and given a receipt then I would have known about the no return policy on worn items and would not have walk out of the store with it on.  What is the real reasoning behind One More Time unwillingness & reluctance to giving out receipts?  What are they trying to hide?  I stand by my earlier statement of not giving out receipts and I leave it up to the Revdex.com on the reasonings on why they practice this. One More Time's recount of me acknowledging worn items is not accurate. As I never gave a reply to whether it was right or wrong to sell items that have been returned. Since I was never issued a receipt how could I possible know store policy nor would I reply in the manner as stated. Furthermore, it was stated the they offered me a choice to 1) keep the strap or 2) receive store credit. When was this offered?  When I first walked into said business to ask for a return I was told 'no'. As stated they gave me the reasoning behind the denial. I then asked if I could exchange it and was told 'no'. I further ask so there is nothing you can do. Once again the response was 'no'.  There was no attempt by the owner at this time to make things right nor to treat me like a customer.  He acted like he wanted me to go away and wasn't even looking at me. Basically he told me I was out of luck. I then informed him that the store policy was not true as he approved an exchange for my friend. Why was I denied the same opportunity?  He said 'it was against his better judgement'. So he decided it was better to take my money and tell me to go my merry way?  This upset me as would most people in this situation.  So I told the owner to remove the strap as it does me no good in which he responded that it will take 5-10 mins. I stepped outside to make a phone call to my friend and made sure the owner saw me calling. When I returned that's when he offered an exchange. Where was this when I first walked in?  If one was treated so unjustly at the beginning why would anyone take a comprise after being handled so poorly?  Because the owner saw me talking to my friend, he feared that my friend would become involved as he bought 2 straps (one he wore and the other which was unworned). Could it be fear that I would tell my friend how badly I was treated thereby causing my friend to return the unworned strap?  With that being said he then tried to appease me after the fact by offering an exchange in which the point was already mute as it was too little, too late. The damage was already done. I standby my complaint that the store is deliberately not giving out receipts to which only the business know the reasonings behind it. By not giving receipts customers are not informed of the stores policy (as I was) thereby preventing the store from any responsibilities and fully placing the burden of blame on customers.  Had the owner treated this matter in a professional manner the complaint would never have been filed nor his business practice been questioned. I look forward to hearing One More Time's response. Regards,J[redacted]

Dear Revdex.com, As mentioned in our previous response, One More Time has a longstanding store policy, which is displayed within the store and is printed on every receipt. Our policy expresses "our unequivocal intention to gladly provide a full refund within 7 days and exchanges within 14 days of purchase, provided that the item(s) are in brand new, unworn and unaltered condition." Mr. [redacted]’s receipt, a copy of which is attached to this document, reflects that his purchase was tendered on September 24th, 2016 at 5:01PM with a ticket number, as generated by our electronic ticketing software of T3-36052. Although the original receipt is usually kept by the client or disposed of, our business maintains the documented record of its generation in our database. Despite Mr. [redacted]'s attempt to return worn merchandise, it is true that One More Time eventually relented on its store policy in hope of appeasing a clearly disgruntled client. One More Time offered Mr. [redacted] (1) the opportunity to keep the watchstrap that was purchased and wore and  (2) accept a store credit for the purchase price of the strap. One More Time will not be engaging in a back and forth with Mr. [redacted]; please allow this email to serve as a final means of communication on the matter. Sincerely, One more time