Atlantic Palace Development

We have checked our records and confirmed the consumer did not arrive timely for the presentationHowever, in an effort to resolve this matter with the consumer and as a consumer minded organization, the three awards requested by the consumer will be granted The "awards" will be mailed within the next hours to the Consumer's address on file with the Revdex.comWe trust this will resolve this matter entirely

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I just wanted to note that in their response they still falsely claim that I have arrived late which is not true as I got there right on timeThere was nobody there registering guests upon arrivalGuests were only given forms to fill out and then they had to stand in line to be registered in the systemAs there were many people invited at the same time most guests were not entered into the system until at least minutes after arrivalI am very disappointed that they keep on providing information but at least they provided me with an award that was promised from the beginning so I accept the resolution to the complaintThank you! Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have read the consumers complaintThe gifts as originally stated in the confirmation will be sent to the mailing address on fileBelow is the portion of the confirmation that outlined the giftsPlease contact me if any additional assistance is neededThank you for your time and I apologize for
any inconvenience this matter may have caused
Everyone is Welcome to visit *** Resorts, ***
Even if not eligible for this promotion.Congratulations!!!Your
vacation package for Four Roundtrip Airline Tickets to your choice of
destinations is waiting for you. Your vacation package is good for
two years from issue date and has a retail value of $- $3,532. You
may depart from any major U.Sairport. Your Vacation Your Way
Getaway package includes a page booklet with pictures and
descriptions of all destinations. Advance reservation is required
and you must purchase hotel accommodations from the air ticketing
agency, First Priority Travel. Your destination choices are:
*** *** *** *** *** *** *** * ** *** ***
*** *** *** *** *** *** *** *** *** ***
*** *** *** ***
YOUR BONUS GIFTS:An exciting 3-day/2-night mini-vacation good at more
than different destinations
All You Can Eat Buffet For at an Atlantic City Casino
Breakfast, Lunch, or Dinner(Retail Value Total $50)
Show Tickets for at an Atlantic City Casino
(Certain restrictions and availability apply see terms and conditions) (Retail Value Total up to $50)
This
is a limited time offer and only a limited number of presentation times
are available. Should you have any questions, for your convenience you
may call *** ***
This
reservation is reserved solely for the named parties above and may not
be changed in any manner. Unauthorized changes, additions, or deletions
may void this reservation
THIS ADVERTISEMENT IS BEING USED FOR THE PURPOSE
OF SOLICITING TIMESHARE SALES
COMPLETE OFFERING TERMS
ARE IN AN OFFERING PLAN AVAILABLE FROM THE SPONSOR

I have read the consumers complaintThe consumers confirmation stated the presentation would last 120-minutesThe consumer's appointment time was 1:00pmThey showed at 1:24pmThey had a min wait time after stating they needed to leave at 3:00pmThe consumer needed to arrive at or before
their scheduled time to permit the designated time stated in their confirmation to be eligible for the prizesStating they could not stay the duration needed and as quoted in their confirmation for the presentation disqualified them from the prizesThey can reshceudled their tour and allot the time needed to eligible for the prizes

The Consumer has grossly misrepresented the facts as stated in their complaint. They have rented their owners rates privileges for profit as a direct violation of the Owners Rates agreement that limited this benefit  to personal use or that of the owner’s immediate family which...

is defined as children, spouse and parents only.  They have engaged in a business enterprise to advertise this personal privilege to the general public. They stated they were unaware of any wrong doing by provide written confirmation to the renters and presented their personal id and payments at each check in an effort to conceal the fact that another party was the actual occupant of the unit they stated to be maintained by themselves. As a result of the blatant violation of the owners rate privileges that limited this benefit for the owner’s personal use or that of their immediate family, we have called all pending reservations and are waiting for Board approval to determine if the privileges will be reinstated. Their claim regarding the airlines ticket is considered frivolous as they were provided written confirmation that the airline ticket redemption required additional purchase of a hotel stay in advance of receiving the gift. The tickets were presented as a gift in conjunction with time needed in taking the tour regardless if they purchased a vacation ownership program. The tickets are in no way affiliated with their ownership. It should also be noted that this did not come to be reported as an issue since 2014 and only after the suspension of the Owners Rate Program to their account.  We will not be providing a refund. We will make the owner aware once the board has decided on this matter at their next meeting. The owner should also contact us directly to arrange the payment of their past due July Mortgage payment.

We have checked our records and confirmed the consumer did not arrive timely for the presentation. However, in an effort to resolve this matter with the consumer and as a consumer minded organization, the three awards requested by the consumer will be granted.  The "awards" will be mailed within the next 48 hours to the Consumer's address on file with the Revdex.com. We trust this will resolve this matter entirely.

I have read the consumer’s complaint. The free airfaretickets were an incentive to take a tour and are not associated with theiractual ownership in anyway. The terms and conditions of the airline tickets aredisclosed on the materials provided and are only intended to be used...

inconjunction with the resort stays as noted on the actual certificate. The consumer was able to utilize their vacation at [redacted] immediately (day 1) and didagree by initialing and signature that any travel outside of the [redacted] would utilize their [redacted]Membership and agreed to wait the necessary 90 after their full deposit for [redacted] Membership activation. Theowner is stating they were able to use their week for trading to Cancun(At a resort of their choosing) and then claims their unit doesn’t have enough tradingvalue for most resorts. Their exchange to Cancun to a resort of their choosing that they subsequently cancelledis evidence that this allegation is untrue. We are available to assist theconsumer in any and all vacation requests either at [redacted] or can offer assistance withexchanges via [redacted] . The certificate for theairline tickets must be redeemed with the gifting agency per their policies asexpressed on the actual certificate in the consumers possession and asexplained to the consumers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I just wanted to note that in their response they still falsely claim that I have arrived late which is not true as I got there right on time. There was nobody there registering guests upon arrival. Guests were only given forms to fill out and then they had to stand in line to be registered in the system. As there were many people invited at the same time most guests were not entered into the system until at least 30 minutes after arrival. I am very disappointed that they keep on providing false information but at least they provided me with an award that was promised from the beginning so I accept the resolution to the complaint. Thank you!
Regards,

Review: On 8/11 I received a call from [redacted] (e[redacted] congratulating me on winning the raffle I entered into at [redacted] center. He informed me that I not only won 4 airlines tkts but also $200 dining certificate and $900 in coupons to the outlets. I asked what I have to do to claim it and he said just come down to Atlantic Palace to pick it up. Then he said that if I stay for 2 hr long presentation I will ALSO receive (in addition to 3 gifts I already won) 2 nites/3 days hotel stay locally. I said great, I'm off this week, let's schedule it for tomorrow. I agreed to 1pm and he said "that's great you'll get there at 1 pm and be out BY 3pm". He took me through terms of the award (i.e. how to book airline tkts, how to reserve hotel etc) and then he said I will receive an email confirmation shortly. I received an email which I quickly scanned through to verify the appropriate time and date but did not read the rest as I figured we went through everything during a 17-min conversation. On 8/12 I have arrived at the Atlantic Palace and registered with the desk. During the wrap up of the registration process I was informed by [redacted] that the presentation will take 2-2.5 hrs FROM the moment the timeshare consultant will come to me (it was already 1:40 at that time). After seeing how many ppl were still waiting before me I realized not only nobody is going to come soon but also that I won't be out by 3. I then called [redacted] the manager of [redacted], that [redacted] advised me to call after she informed me that if I won't stay through the whole presentation I am NOT getting ANYTHING (NOT EVEN THE 3 AWARDS [redacted] INFORMED ME I WON NO MATTER IF I ATTEND OR NOT). [redacted]was very rude and informed me that I should have read the WHOLE email they sent after I spoke with [redacted] and she did NOT seem to care about what her rep told me. During registration [redacted] also informed me that I am not a first person given incorrect award info and that's why she quickly told me to call [redacted]Desired Settlement: Delivery of 3 items [redacted]. claimed I won as part of the raffle, i.e. 4 tkts, $200 restaurant.com certificate and $900 in coupons to the outlets. As I did not stay for the presentation I did not earn the "bonus" 2 nights/ 3 days. I drove ALL THE WAY down from [redacted] to pick up these 3 awards and was going to participate in the presentation if it ONLY STARTED ON TIME at 1 pm AS SCHEDULED. The business should NOT be scheduling THAT many people at the same time if they can't accommodate everybody at the scheduled time. I am a CPA and if I schedule a meeting with somebody at a certain hour it DOES start at that hour. If [redacted] is having people commit to 2-2.5hr presentation they should AT LEAST be cognizant of the time scheduled. This is a very bad business advertising practice. I was at least expecting manager ([redacted] to have a better customer service skills and not blame potential customers about LYING about what they were told by her rep. I guess the tone comes from the top so...

Business

Response:

I have read the consumers complaint. The consumers confirmation stated the presentation would last 120-150 minutes. The consumer's appointment time was 1:00pm. They showed at 1:24pm. They had a 14 min wait time after stating they needed to leave at 3:00pm. The consumer needed to arrive at or before their scheduled time to permit the designated time stated in their confirmation to be eligible for the prizes. Stating they could not stay the duration needed and as quoted in their confirmation for the presentation disqualified them from the prizes. They can reshceudled their tour and allot the time needed to eligible for the prizes.

Business

Response:

We have checked our records and confirmed the consumer did not arrive timely for the presentation. However, in an effort to resolve this matter with the consumer and as a consumer minded organization, the three awards requested by the consumer will be granted. The "awards" will be mailed within the next 48 hours to the Consumer's address on file with the Revdex.com. We trust this will resolve this matter entirely.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I just wanted to note that in their response they still falsely claim that I have arrived late which is not true as I got there right on time. There was nobody there registering guests upon arrival. Guests were only given forms to fill out and then they had to stand in line to be registered in the system. As there were many people invited at the same time most guests were not entered into the system until at least 30 minutes after arrival. I am very disappointed that they keep on providing false information but at least they provided me with an award that was promised from the beginning so I accept the resolution to the complaint. Thank you!

Regards,

Review: We feel the sales presentation for [redacted] failed to disclose some key 'conditions' of the offer at the desk. We were told that the free airfare gift will take us where we want to go, (our son was with us and we explained he's turning 18 in Feb 15 and wants to go to Bahamas or Cancun. No problem, you'll have a great time), we get 13 weeks a year to use the program not ONE week like the other time shares. You'll need to purchase the 'platinum' package right now though as they're running out. We were told we can't use timeshare until the fall( this was a june'14 purchase) though there is a 3 day right to recind). How could we have experienced the program in those 3 days when told you can't use it before the fall. We wanted a room for the night in Oct 14 and was told the [redacted] was booked. [redacted] was available. Jan 15 started booking the trip to Cancun for March. Online booked the hotel. Applied for and purchased our passports(never been out of the country) In February learned that the free airfare is part of a promotional gift through another travel agency, We must use THEIR hotels. The hotel we chose in [redacted] catalog is not affiliated with this agency. Called [redacted] to get more clarification and learned of 'Trade values" we were unaware of. He explained the airfare has nothing to do with the timeshare agreement and then told us about the trade values. Our timeshare value is TOO LOW for most hotels in their catalog. The rep said he was puzzled why ours in Atlantic City, the Jersey Shore was so low, and why a November week. He was sorry he couldn't help. Made numerous calls to the [redacted], spoke to Ambassadors, reps, sales, and mnagement and were told "nothing can be done, you signed a contract". Time has now run out and my son missed out on his trip. We feel we were misled in several arears, we have a product with values that do limit us due to low trade values. We would end up paying more after the first weeks use,so why HAVE a timeshare.Desired Settlement: We would like our deposit, maintenance fees, platinum package fees returned and we'd like out of the timeshare agreement. Note monthly payments are still being made during this time.

Business

Response:

I have read the consumer’s complaint. The free airfaretickets were an incentive to take a tour and are not associated with theiractual ownership in anyway. The terms and conditions of the airline tickets aredisclosed on the materials provided and are only intended to be used inconjunction with the resort stays as noted on the actual certificate. The consumer was able to utilize their vacation at [redacted] immediately (day 1) and didagree by initialing and signature that any travel outside of the [redacted] would utilize their [redacted]Membership and agreed to wait the necessary 90 after their full deposit for [redacted] Membership activation. Theowner is stating they were able to use their week for trading to Cancun(At a resort of their choosing) and then claims their unit doesn’t have enough tradingvalue for most resorts. Their exchange to Cancun to a resort of their choosing that they subsequently cancelledis evidence that this allegation is untrue. We are available to assist theconsumer in any and all vacation requests either at [redacted] or can offer assistance withexchanges via [redacted] . The certificate for theairline tickets must be redeemed with the gifting agency per their policies asexpressed on the actual certificate in the consumers possession and asexplained to the consumers.

Consumer

Response:

Review: [redacted]I am rejecting this response because:verbal discussions were very different than actual re: initials and signatures. the cancun resort was going to have to be paid for by me, there were all inclusive excclusions additionally. we are interested in continuing discussions to clear this matter up as soon as possible.Regards,[redacted]

Business

Response:

The consumer indicated they will work with us to resolve the matter independently of the Revdex.com. Please email the best contact information to [redacted]

Review: We were asked while walking down the Boardwalk to come to a timeshare presentation at the [redacted] Resort. We were told it would be an hour and a half to two hour presentation with no obligation to buy. We were promised a mini vacation, $100 in Casino Cash from the [redacted] Casino and some other item.

All we had to do was show up at 11:00 AM and have an open mind.

We originally planned to leave at noon, but we decided to put our departure off for an hour to listen.

When we arrived at 10:45 AM, we were taken into the Atlantic Palace where we showed our ID and filled out cards to show we met their financial criteria.

We were then taken to the next staging area where the sales man probed us to see if we would be purchasing a timeshare points package.

That is when our vacation was ruined. Once the salesman figured we weren't active candidates, he became openly hostile. He spoke with another sales person who told him, loud enough for us to here, "Work them over, and make sure they leave with nothing." He then proceeded to berate us for waisting his time and hurting his bonus. All attempts to show us anything stopped and it was just three men trying to intimidate us into leaving early so they could renege on the gifts we were promised. I offered to leave early and they could just give us $50 in Casino Cash, keep their gifts and go on to the next "customer." He refused my offer and told us we would need to sit through this for 3 hours now to get anything. This went on until the term, "timeshare [redacted] came up and after almost an hour of intimidation and insult.

We left at 12:10 PM with nothing. They refused to go on with the presentation.Desired Settlement: I would like a written apology and what was promised to us.

Business

Response:

I have read the consumer's complaint. It is my understanding that the consumer is working directly with my teammate [redacted] to address the consumer's concerns. I trust this matter will be resolved directly with the consumer. Please contact me directly if needed. Thank you!

Review: I attended a presentation for a timeshare and was told that I would receive gifts for attending and that there was no obligation to purchase the time timeshare. When I showed up, 15 minutes into the presentation the gentleman told me that they typically do not have single women attend their presentation and that I was not eligible because I was single....however the confirmation email that I received specifically states that as long as I meet the required income I am eligible.Desired Settlement: I want the items that were promised to me honored: 4 airline tickets, 200 dining card, coupon book to the Tangler Outlets and the 3 day 2 night mini vacation...

Business

Response:

I have read the consumers complaint. The gifts as originally stated in the confirmation will be sent to the mailing address on file. Below is the portion of the confirmation that outlined the gifts. Please contact me if any additional assistance is needed. Thank you for your time and I apologize for any inconvenience this matter may have caused.

Everyone is Welcome to visit [redacted] Resorts, [redacted]

Even if not eligible for this promotion.Congratulations!!!Your

vacation package for Four Roundtrip Airline Tickets to your choice of

31 destinations is waiting for you. Your vacation package is good for

two years from issue date and has a retail value of $906 - $3,532. You

may depart from any major U.S. airport. Your Vacation Your Way

Getaway package includes a 26 page booklet with pictures and

descriptions of all 31 destinations. Advance reservation is required

and you must purchase hotel accommodations from the air ticketing

agency, First Priority Travel. Your destination choices are:

YOUR BONUS GIFTS:An exciting 3-day/2-night mini-vacation good at more

than 40 different destinations.

All You Can Eat Buffet For 2 at an Atlantic City Casino.

Breakfast, Lunch, or Dinner. (Retail Value Total $50)

Show Tickets for 2 at an Atlantic City Casino.

(Certain restrictions and availability apply see terms and conditions) (Retail Value Total up to $50)

This

is a limited time offer and only a limited number of presentation times

are available. Should you have any questions, for your convenience you

may call [redacted]

This

reservation is reserved solely for the named parties above and may not

be changed in any manner. Unauthorized changes, additions, or deletions

may void this reservation.

THIS ADVERTISEMENT IS BEING USED FOR THE PURPOSE

OF SOLICITING TIMESHARE SALES.

COMPLETE OFFERING TERMS

ARE IN AN OFFERING PLAN AVAILABLE FROM THE SPONSOR