Atlantic Publishers Group LLC

Mr [redacted] ,A refund has been issued As indicated on the attached back of the offer your received it states 6-weeks We have also waived the cancellation fee and removed you from our mailing list.Thank you,Lori B***

Complaint: [redacted] I am rejecting this response because: The check was for renewal of the subscription of *** [redacted] magazine which expired on Jan.13, I had to arrange another payment with *** [redacted] to continue my subscription6-weeks delivery time was not mentioned for the renewalI request to refund $ paid by my bank ( [redacted] ***) on Jan.4, [redacted]

SUBSCRIPTIONS PLACED TAKE 6-WEEKS BEFORE DELIVERY AS INDICATED ON THE MAILER PLEASE ASK CUSTOMER TO CONTACT US AFTER THAT PERIOD OF TIME

CUSTOMER WAS SENT A REFUND YESTERDAYTHANK YOU

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Mr [redacted] ,We have received your complaint through the Revdex.com The delivery time as indicated on the stub you retained for your records is 6-weeks The order was placed at the clearinghouse on 11/18/ Given the amount of time that has passed and you have not received the magazine, a full refund for $has been issued and you will receive the magazine for one year at no cost.Please let us know if you have any further questions.Thank you,Lori Bowman APG

Complaint: ***
I am rejecting this response because:As of today, March 8, I have not received a refund check from Atlantic
Publishers Group LLC. If they mailed it like they told you on Feb28,you would think I would have received it by now. Just thought you should know they do not appear to be a very good reputable company to do business with. Thanks for your help in this matter. *** (***) ***

See attached response

Ms***,A check has been issued and will be mailed to you.Thank you,Lori B***

Ms***,Attached are the terms and conditions located on the mailer you received Your order was processed at the clearinghouse on 10/25/ The fees charged are $for the cancellation and $for our costs to stop the magazine subscription.Please let me know if you would
like me to send the refund check or leave the order as placed.Thank you,Lori B***APG

This email is in response to the email below received today:A check for *** *** magazine was received and processed on 1/2/and sent to the clearinghouse The order will take 6-weeks to be delivered as indicated on the mailer information received when placing the order Please
let me know if there is a problem and what you would like to do.Thank you,Lori B***APG

*** *** did place an order on 5/17/for *** magazine A refund of $has been sent.Thank you

*** *** has been removed from our mailing list.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ms***, Your check for Woman’s Day magazine was processed at the clearinghouse (order# ***) on 10/19/As indicated on the offer that you would have retained for you records, delivery of the magazine takes 6-weeksHowever, if you have still not received an issue by now, please let
me know and we will refund your moneyI apologize for the length of time it has taken to receive the magazinePlease let me know the status of your delivery. Thank you, Lori B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I await receipt of the refund and the year's subscription -- and will let you know if this is not received.  
Sincerely,
[redacted]

Ms. [redacted],We are responding to your Revdex.com complaint as indicated below.APG received and processed your order on 11/28/17.  As indicated on the offer you received and the stub you retained for your records, delivery of the magazine takes 6-12 weeks.  Please let me know if you have not...

received it during this time period.Thank you,Lori B[redacted]CUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted],We have received your complaint through the Revdex.com.  The normal delivery time as indicated on the stub you retained for your records is 6-12 weeks.  The order was placed at the clearinghouse on 11/18/17.  Given the amount of time that has passed and you have not received the...

magazine, a full refund for $59.95 has been issued and you will receive the magazine for one year at no cost.Please let us know if you have any further questions.Thank you,Lori Bowman APG