Atlantic Realty Management, Inc.

This process has been HORRIBLETotally and completely unacceptable that one has done such in came in between my daughter and I livelihood!
As of Jan 18, I had been working with Atlantic Realty Management in the leasing agent *** ***This process has been HORRENDOUS! I would NOT recommend using this company or their services to lease an aptThe leasing agent *** *** is the absolute WORSE person to work withI am highly surprised that she hold such position because she doesn't know or exemplify the role of her position which is a LEASING AGENT! My toddler daughter and I have been homeless for weeks because of this company! I submitted an application along with ALL required documentation to aid in my application for residency on upon submitting I was approved to move in on contingent upon a mth lease! As of Feb7, my daughter and I remain homeless*** has misinformed me, miscommunicated with me and has given me the "run around" for d

Mold in apartment since July 17thmaintenance team have been cutting corners and have not properly addressed the problem
Notified lease office through portal July 17thCalled assistant property manager hours laterContacted corporate the first week of August via certified and expressed mailCalled Corporate got the run aroundHave multiple emails between ***property manager and myself about the issueYesterday they changed the locks to my apartment without giving me a keyI contacted Corporate

Jamestowne has neglected to find proper housing for myself and family while home is being repaired
On Sunday, August 5, @ 4:PM, I made a call to the maintenance emergency line to advise of a leak that was causing the carpet in the living room to be saturatedAt 5:PM, I received a call saying that maintenance guys would be coming to address the issueA description was provided so that I would know who to look forAt 8:PM, I called for an ETA to the emergency lineNo return callAt 8:PM, I called again to the emergency line and received a call at 9:PM from the property manager telling me that the maintenance men were not coming and that I should've called the day beforeI explained to her that I was not aware of the problem thenFinally at 10:PM, *** *** arrives to clean up the water but because the leak was not addressed, they did not do anythingOn Monday, August 6, the maintenance dept arrives and repairs the leakRestoration company

Leaking plumbing since moving in not resolved Leaking coming through living room ceiling Tiles coming up in kitchen
I recently moved into the *** I have several
maintenance issues that have not been resolved after several attempts to do so I am a new resident but have rented previously from this
company for several years I am highly disappointed and want resolution immediately Upon me moving these issues have been
outstanding
The door seal to the front door is not sealed and the wood is
rotten You can see under the door and there is a quarter inch of
space This is not only a hazard but puts me at risk for rodents
The kitchen tiles are coming up and were not installed properly
I have to place large beach towels on the floor to prevent me from
cutting my feet I am diabetic and have to be cautious
The closet to the master bedroom does not close completely
This is the most concerning and troubling The upsta

I signed a lease to an apartment that was not ready to be rented
I signed a lease to a place that the rental office know they should not have rented because maintenance was not up to dateThey rushed everything to get me in by August 1stI wasn't able to actually visit the apartment until July 31stMy central Air unit does not workIt's now August 4th which means I have been being told that they will come to fix the unit for days nowMy house temperature is reading degreesI have purchased fans just to hold me and my children over until the air unit is fixedBoth of my three year olds have asthma which is triggered when they are over heatedThis is a inconvenienceI expect to be enjoying my new home yet I'm stalking the rental office every single day for my air to be fixedThe previous tenant must have had a water leak that caused the ceiling to rustWhen I visited the apartment for the 1st time a man was paintingNow I see he was painting over the leak which he did

The outrages water bill that this complex is trying to get us to payThe inconsistency started last year when Baltimore City decided to change the water bill to from every mos.to monthlyThe complex gave us our last quarterly bill in OctoberThe complex did not bill us from January 2017- until April Northwest sent a letter in April stating that the water bill will be estimated moving forward, claiming the city haven't sent a billWhen we got the estimated bill the 1st one was which is ridiculously high cause every moswe paid about I called she said she didn't know whySpoke to the property manager and she made correctionsComplained again the following month, the front desk rep *** stated that 's not their problem call corporate but would not give me the numberSpoke to her (***) several times and not only was she rude she wouldn't give me the number once againNext month, same thing too high finally got the number and spoke with corporate, ***

We moved in October of from the moment we moved in we've been having all kinds of problems from the hot water *** being broken on the kitchen sink to the shower head spouting from all sides then the bathroom sink has been clogged for months, "porcelain" tub is now peeling again ! Door frame was sticking out like somebody tried to take it apart water coming through the ceiling possibility of mold All types of stuff going on with this town home and when you call the rent office and have maintenance come out they don't do anything but say oh we dont have this or that in the shop .its ridiculous!!

Terrible Maintenance/Manangement at*** - Untimely Repairs and Responsiveness
My name is *** and I am a former tenant of ***I am emailing you to inform you of the issues and concerns that I have about this apartment complex and its managementThroughout the time I have been living at this residence, there were many concerns and issues brought to your management team that has not been addressed even after move outIt was frustrating and out right sad how your management and maintenance team handle issues from your tenantsI am writing to let you know about the last incidents that have occurred up until our move out date - July 1st
On May 25, 2017, I called to put in yet another maintenance orderThis included fixing the key holster to the apartment door, the leak at the bottom of the kitchen sink, the back up in the bathroom tub, the erosion of the tub floor (cheap paint chips comin

Was guaranteed a refund that was not received
Was provided an email and receipt regarding a refund that was owed to me which I've never receivedWhen I made an attempt to contact, all of my correspondence was later ignoredHave filed a dispute with my bank branch

Very poor customer serviceYou speak with the receptionist to voice concerns and work orders that are not being done at one of their properties, and instead of corporate calling you to follow upThey have their leasing office call, who just lies about having completed something already or that their going to complete something, only for months to go by and it still is not completeTheir a joke and so is their Jamestowne properties!

There is trash in and out of bags scattered through out pubic alley
I am a homeowner whose back yard is is opposite the rear of *** The tenants do not use the dumpster There is trash scattered all around the dumpster area and alley I have been to local office at ***, and written the corporate office, over the last year and it has only gotten worse
When I look from my kitchen window all I see is garbage, and lots of it! There are rats, roaches, and flys attracted to our neighborhood because of the carelessness of this complex In the front of my home is a lovely, well manicured neighborhood From the back I see garbage I can't even invite friends over for a cook-out Despite my flower and vegi- gardens, and all my attempts at lovely back yard, the stench and vile view takes over! Please help This is bringing down the neighborhoods property value!