Atlantic Roofing

Company states: We have issued the consumer a full refund as requested

I brought my vehicle (Volvo 960) in to Coutesy Motors because the Check Engine and Coolant lights were onI agreed to them performing a diagnostic which would cost me $When they called back they informed me that there were misfires in the engine, the ignition coil needed to be replaced and that my coolant reservoir needed to replacedI agreed to the $dollar cost to repair my vehicleOn week later I go to pick up my car, it started fine, all lights on the dash were offHowever, less than miles after I drove off the lot, my check engine light came back onI inform Courtesy Motors and they advise I bring it back in to be looked atThey called later that day and informed me that the headgasket was cracked and it would cost more than my car was worth to fixAfter running a full diagnostic on a car, it would stand to reason that that would have been found in my initial visitThey explained to me that there was no way a full diagnostic would find that, even though it was fairly evident that the headgasket was the issueThey left me with no options and out all the money I had paid them to "repair" the vehicleI was conacted by the 'manager' in response to this complaint and he told me he would refund the money, and about minutes later I was followed up by Revdex.com about the claim and I stated that I was content with the refundThe refund was never issued by the manager and it has been almost a yearI was lied to about the car, as well as the refund.Refund the $that I was previuosly told I would be refunded

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I brought my vehicle (1997 Volvo 960) in to Coutesy Motors...

because the Check Engine and Coolant lights were on. I agreed to them performing a diagnostic which would cost me $365. When they called back they informed me that there were misfires in the engine, the ignition coil needed to be replaced and that my coolant reservoir needed to replaced. I agreed to the $749 dollar cost to repair my vehicle. On week later I go to pick up my car, it started fine, all lights on the dash were off. However, less than 2 miles after I drove off the lot, my check engine light came back on. I inform Courtesy Motors and they advise I bring it back in to be looked at. They called later that day and informed me that the headgasket was cracked and it would cost more than my car was worth to fix. After running a full diagnostic on a car, it would stand to reason that that would have been found in my initial visit. They explained to me that there was no way a full diagnostic would find that, even though it was fairly evident that the headgasket was the issue. They left me with no options and out all the money I had paid them to "repair" the vehicle. I was conacted by the 'manager' in response to this complaint and he told me he would refund the money, and about 2 minutes later I was followed up by Revdex.com about the claim and I stated that I was content with the refund. The refund was never issued by the manager and it has been almost a year. I was lied to about the car, as well as the refund.Refund the $365 that I was previuosly told I would be refunded.

Company states: We have issued the consumer a full refund as requested.