Atlantic Self Storage - All Locations

Attached is a copy of Mr [redacted] ' receipt On November 27, we recovered & towed his Honda (VIN# ***) via Roanoke City Police request due to an accidentThe charges are regulated by the City of Roanoke.Recovery/Tow - $(We did NOT charge $for the additional rollback to transport the vehicle)Clean up - $75.00Storage - $per day (11/27/- 12/02/2016) $Discounted to $100.00Secondary Tow (to owners residence per his request) - $85.00Total - $(His payment amount $435.00)Robert Young's Auto & Trucks, Incpreviously discounted the invoice in favor of Mr [redacted] We do not understand why our kindness was ignored with this complaint.Thank you, [redacted] (Office Manager)

I want to let you know first before it's sharedI just received a msg from my bankThey were also helping me with the dispute and I did receive backSo I am ok with them charging Thank you so much for helping

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told that the car had to be towed to your lot , by your driver , which cost me an additional tow bill to my home ,and I was charged for clean up , no oil dry or clean up was done, but I was charged and the additional for the tow back to my houseas well as storageand it is not my fault that you sent a wrecker vs a roll back , I feel my total bill should have only been
Regards,
*** ***

On July 4, 2015 (Holiday weekend), we Robert Young's Auto was requested bythe customer (Mr.[redacted]) to tow his 2000 Nissan X-terra from I-81, exit3-C, southbound. Due to the holiday weekend, and repair shops being closed,Mr. [redacted] was unsure as to where he wanted the vehicle to be...

towed.Once we arrived at our repair facility, Mr. [redacted] talked with his daughterand she informed us to have the vehicle towed to [redacted] due to having anaccount with them. The vehicle was still loaded on our flatbed rollback, so ourdriver then towed the vehicle to [redacted] as the customer requested, at NoADDITIONAL charge. The tow was a flat $125.00 fee for the Holiday Weekendtow from the breakdown site to [redacted] as requested.$125.00 is a more than a fair price for a Holiday Weekend tow. Our fees arenormal and customary.Thank you,[redacted] (Office Manager)

In November 2015 we posted our new Rules and regulations at our facility informing our Tenants of the new late fee schedule due to start from January 1st 2016. This is per our lease that states "17. Rules and regulations. The Rules and regulations posted in a conspicuous place at the self-service...

storage facility are made a part hereof and Tenant shall at all times comply therewith".   The Tenants was also notified on 1/20/16 of the new fees via email once the account was 2 days past due.It appears that our facility staff agreed to waive the $30 fee verbally but the fee was in fact paid, by the Tenants wife, when payment was processed over the phone by our call center department. Our facility staff also agreed to change the paid through date for the tenant but were unable to process this as the Tenant stated he did not have sufficient funds to do so. Due to this misunderstanding I have waived the current $30 15 day late fee now as the account is delinquent by 17 days. and issued a $30 credit to the account due to the confusion over the change of due date. If the tenant wishes to change the paid through date we will be happy to process this, but payment will need to be made immediately for the remaining balance plus the additional days of rent and insurance (March 19th through March 31st) to change the date to April 1st. This should help the tenant not be delinquent or receive additional fees in the future.

Attached is a copy of Mr. [redacted]' receipt.  On November 27, 2016 we recovered & towed his 2005 Honda (VIN# [redacted]) via Roanoke City Police request due to an accident. The charges are regulated by the City of Roanoke.Recovery/Tow - $175.00 (We did NOT charge $125.00 for the additional rollback...

to transport the vehicle)Clean up - $75.00Storage - $50.00 per day (11/27/2016 - 12/02/2016) $300.00 Discounted to $100.00Secondary Tow (to owners residence per his request) - $85.00Total - $760.00 (His payment amount $435.00)Robert Young's Auto & Trucks, Inc. previously discounted the invoice in favor of Mr. [redacted].  We do not understand why our kindness was ignored with this complaint.Thank you,[redacted] (Office Manager)