Atlantic Services Group

To whom this may concern,We have received letter concerning claim IS# *** in regards to a vehicle was allegedly damaged while in possession of Atlantic Services Group.Atlantic has denied liability to this claim based on the fact the vehicle left the premises prior to any vehicle
damage being reported, Atlantic is unable to determine if and when the damaged occurredOnce the vehicle leaves the property the bailment laws are no longer applicableIt is stated on ticket disclaimer which the patron was issued that there were upon arrival that all claims must be filed prior to the vehicle leaving the facility,Atlantic understands the customers stance on the issue, however cannot accept liability for an alleged incident that cannot be confirmed as to whether Atlantic is at fault.Atlantic will mail the customer an apology letter as requested.Regards,

The customer has received and cashed payment in the form of a check once a copy of the receipt was provided

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: The lot attendant at the open air lot in the [redacted] has been charging anyone driving a F-250 or similar type vehicle $15.00 dollars a day to park. Personally I have been parking there since Tuesday, July 9th. The only sign posted designating the rates states that there is a $9.00 maximum. On Monday of this week a different attendant only charged me the $9.00. I don't see how my truck takes up any more parking spaces then any other vehicle. There is a F-150 with the same cab and body style as my truck, the only difference is that his truck has a lower overall height, and he is only charged $9.00.Desired Settlement: Refund for each day, or an explanation, and a posting of proper rates.

Review: Entered parking lot and spent time looking for a spot. None was found until I reached the bottom level and they a long line of cars waiting for an attendant. I asked the attendant how much it would be for about 2 hours. He said $22.00 plus paying attendant tip. As the only sign said it would be $11 for first hour and the maximum amount was $22, I thought this was too much and told him I was going to turn around. He said I'd better hurry because there was a 10 minute grace period. I didn't know this and zoomed up to the top. I went to the gate and the attendant told me to put in the ticket. I did and he said it would be $11. I explained what happened and he said it didn't matter, I had to pay $11. I asked him to please let me out. He said no way. Things escalated and I called the police. The attendant kept saying "you're different, you're different." He also said "just park your car and pay." I offered him $5 to just let me out of the lot, but he refused. The officer showed up and talked at length to the supervisor who refused to budge. The somewhat embarrassed officer came to me and said, "there's nothing you can do. Just pay the amount and complain about it later." So that's what I'm doing. I had my small child in the car the whole time. It may seem odd that I would make a deal over this, but it all seemed very wrong!Desired Settlement: Refund of $11 would be nice, but the most important thing is that they should post their prices, have a sign that says there is a valet only, and they should give someone a break if they NEVER EVEN PARKED THE CAR. I'm hoping his "you're different" thing didn't have to do with my sexuality, but who knows. Probably he just doesn't think anyone should ever complain. He also seemed to find the whole thing amusing.

Review: On the evening of February 28th, 2014, I attended a fundraiser for **. [redacted], who is running for Governor of Rhode Island, at the [redacted] residence, [redacted], Washington, DC. Atlantic Parking Services was contracted for valet parking. Upon receiving my 2004 [redacted] from the parking attendant, I discovered that the driver's side mirror had been damaged. I alerted the attendant immediately, and after waiting for an hour, was given the phone number of a **. [redacted], a manager at Atlantic, with whom I could file a claim.

It took two weeks to receive a claim form, with multiple email and phone requests to Atlantic. In the meantime, I proceeded to repair the car, as the driver's side mirror was inoperable. I sent a registered, certified letter containing the claim form and the original receipt for the repair to Atlantic on March 11, 2014; it was registered as received by the USPS on March 12th. I have had no further contact from Atlantic since then, although I have contacted Atlantic twice by email and left one voicemail message.Desired Settlement: I want the full price of repair paid. The repair was performed at [redacted], MD, for a cost of $390,

Business

Response:

The customer has received and cashed payment in the form of a check once a copy of the receipt was provided.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On January 31, 2014, around 9:30 pm EST. I visited the [redacted] restaurant. The valet parking was provided by the Atlantic Parking Services for $10.00. I provided my keys to the valet and paid each driver a $5.00 tip before hand. I had dinner and handed my valet ticket to the attendant at 10:45 pm.

Five minutes later the valet pulled my car around and drove the car up a little past a parked vehicle in front of the restaurant. The way my vehicle was pulled up next to the park vehicle I had to walk behind my car to get into the driver's seat. (Please note during the week, there had been snow and ice on the roads, so that Friday night my car was splattered with residue from salt and snow. My car is red in color and the residue is white, the same color and the scraps to my car. So it would not have been so obvious there was damage, especially since the valet driver pulled the front of my car up past another parked vehicle.)I informed the driver I had already paid him and the other attendant their tips, I engaged in a brief thank you and I got into my vehicle to drive off from the establishment.

On Saturday morning, 10:00 am, I headed out to run my errands, when in the daylight I noticed the front passenger side of my car was scrapped (white marks) and the fender on the right front passenger side was slightly off. I immediately called the restaurant to report the damage/issue. I was informed that the restaurant was not tied to the valet service and they would contact the valet company to inform them off the incident. I asked if the restaurant could review their recorded outside or possible garage video and I was informed no, that the restaurant did not have cameras in those areas. I provided my information and was informed that since it was the weekend the office was closed so there was no one I would be able to speak with until Monday. The entire week went by and I had to place another call to the restaurant, speak with another manager and again provide my information for follow-up.

The following Monday, I received a call from an Atlantic Parking representative, **. [redacted]. I explained to **. [redacted] the situation and the lack of response, but I also explained that I was not upset but I was curious why the valet attendants did not inform me of the damage and with the lack of response from the company I was wondering if this was a pattern that was conducive to the culture and attitude of the entire company.

I submitted the claim, along with my summarized complaint and pictures of the car and the damage. A couple of weeks later, I had not received a response so I reached out to the Atlantic Parking office - **. [redacted]. I called and there was no response, I emailed him and a few days later he responded that I would receive a notification of the complaint/claim by the end of the week. Again, I did not hear from anyone by the end of the week. The next week, **. [redacted] emailed me to inform me that my submitted complaint/claim was denied due to the fact that I did not inform their office on that Friday evening of the damage.

I felt this was completely unprofessional and unsatisfactory on the part of the Atlantic Parking Services company. I feel that the company gave me the run around, did not assume responsibility for the damage nor did provide me with the necessary options and steps they or I needed to take to investigate the situation. Instead they ran time out and left me out on a limb for damage their staff did to my vehicle when I paid for a service they were offering.Desired Settlement: Atlantic Parking Services needs to do the following:

1) Offer a letter of apology

2) Submit the claim to their insurance

3) Repair the damage to my vehicle through the repair shop of my choice

Business

Response:

To whom this may concern,We have received letter concerning claim IS# [redacted] in regards to a vehicle was allegedly damaged while in possession of Atlantic Services Group.Atlantic has denied liability to this claim based on the fact the vehicle left the premises prior to any vehicle damage being reported, Atlantic is unable to determine if and when the damaged occurred. Once the vehicle leaves the property the bailment laws are no longer applicable. It is stated on ticket disclaimer which the patron was issued that there were upon arrival that all claims must be filed prior to the vehicle leaving the facility,Atlantic understands the customers stance on the issue, however cannot accept liability for an alleged incident that cannot be confirmed as to whether Atlantic is at fault.Atlantic will mail the customer an apology letter as requested.Regards,

Review: The card to enter the parking garage did not work from day one. We had to pay out of pocket for a ticket to enter the garage. We were told through email and telephone that whatever we spent would be credited to our account as long as we sent in the receipts. We sent in the receipts and almost one month has passed and we have not been credited. We have sent the receipts scanned by email as requested but nothing is being done. We are being sent bills without correct amounts and are being requested to pay.Desired Settlement: I want the credits applied to my account and I want that reflected on my bill.