Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is shocking the lack of customer service in this organization and the deceptive and unfairbusiness practice! This organization has now changed their website guarantee after I filed a complaint with the Revdex.com I emailed spoke with two managers of the company who promised the third manager would call me which never happened he only responded after I filed a Revdex.com claim and changed his guarantee on the website! at I have attached a PDF with the chain of emails and the original guarantee that was in effect when I purchased the door as you can see my the email dates They are suddenly changing their policy! They had "100% water high seal" clearly it was not! or there would not be mold! The mold is under the silicone they applied and guaranteed for one year to be % water tight They have offered nothing accept to look at the door but spent a week redoing their website and then try to blame the customer The entire bathroom was each piece was brand new and designed in current MA codes which require the exhaust fan on with the light simultaneously so there is proper air flow and there is mold in not other location in the bathroom or shower The original tile and silicone form the plumber is still in intact and no mold anywhere else How can he claim excessive water in a shower? A shower is designed to be water tight and have water spraying I will be furthering my complaint to the MA attorney Generals office and They have now altered their guarantee and which is a clear violation of section chapter 93a as this is an unfair and deceptive business practice Please see attached document documenting emails and pictures and new websiteRegards, *** Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is shocking the lack of customer service in this organization and the deceptive and unfairbusiness practice! This organization has now changed their website guarantee after I filed a complaint with the Revdex.com I emailed spoke with two managers of the company who promised the third manager would call me which never happened he only responded after I filed a Revdex.com claim and changed his guarantee on the website! at I have attached a PDF with the chain of emails and the original guarantee that was in effect when I purchased the door as you can see my the email dates They are suddenly changing their policy! They had "100% water high seal" clearly it was not! or there would not be mold! The mold is under the silicone they applied and guaranteed for one year to be % water tight They have offered nothing accept to look at the door but spent a week redoing their website and then try to blame the customer The entire bathroom was each piece was brand new and designed in current MA codes which require the exhaust fan on with the light simultaneously so there is proper air flow and there is mold in not other location in the bathroom or shower The original tile and silicone form the plumber is still in intact and no mold anywhere else How can he claim excessive water in a shower? A shower is designed to be water tight and have water spraying I will be furthering my complaint to the MA attorney Generals office and They have now altered their guarantee and which is a clear violation of section chapter 93a as this is an unfair and deceptive business practice Please see attached document documenting emails and pictures and new websiteRegards, *** Regards, [redacted] ***