Atlantic Star

Regarding complaint ID# ***The customer making the complaint suggests that we expect families who register for our fall program in June to be able to "predict the future" with regards to their family scheduleWe did open registration for the Fall 2016-season in April of and have been
following a similar schedule for many previous seasons with great successWe allow for registration as early as April for those customers who know their child's schedule and/or are prepared to make other activities work around their dance classes, however we in no way require anyone to register this early as we recognize that there are many factors that affect a child's after school scheduleRegistration If a family does not feel comfortable committing to a certain day and time for the next season, we encourage them to wait to register until their schedule is solidified.As you can see in the email print outs included, we have very clearly established policies regarding refunds of tuition feesWe do not issue refunds for tuition or recital payments, but we do offer a full credit to be used towards any future classes within the studio including our summer programsWe maintain this policy because we are committed to keeping our class sizes within a certain number and once a class is considered "full", we turn away other prospective students who are interested in the classProviding a refund to every family who has a schedule change would adversely affect the studio financially and render us unable to maintain the high quality program that we are so proud to have establishedWe do our very best to provide those customers with an alternate class that works for their schedule and if this is not possible, hold that credit forfuture classesWe feel that this policy is fairto both the customer and the business.This customer registered through our online registration system and, in doing so, agreed with these policies and signed the agreementThe customer claims that she was told she could receive a refund, but is unable to provide the name of the person she spoke with on the phoneOur staff keeps a detailed phone message book and has no record of this conversation.After receiving a very rude and somewhat threatening email, we did partially refund the customer on August 30thCredits often take a few days to go through the system so she may not have seen those funds appear before filing her complaintWe also responded to her email in a professional manner on August 30th and provided the details of the refund in that correspondence for her reference.Sincerely,Linda S***
Owner/Director- Thomas Dance Studio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]