American Residential Services, LLC D/B/A ("ARS") has received your email dated February 27, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]
To whom it may concern, ARS/ RR takes great pride in delivering an unparalleled customer service experienceWe recognize that the above reference customer has retained an attorney, therefore, our legal counsel will work together with the customer's attorney to reach an amicable resolutionWe would like to thank you for helping us to resolve this matter, and we are confident that we will reach a resolution soon
January 11, Revdex.com of Central Ohio, Inc RE: Better Business Bureau ID# [redacted] Duane W [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated January 10, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have reached an amicable resolution to his satisfaction ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (901) 271- Respectfully, [redacted] Corporate Customer Relations Lead
August 7, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated July 31, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (901) 271- Respectfully, Tracey [redacted] Corporate Customer Relations Manager
August 30, Revdex.com Serving Dallas and Northeast Texas RE: Revdex.com ID# [redacted] [redacted] [redacted] [redacted] has received your email dated August 29, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] and have reached an amicable resolution with her We ask that [redacted] allow 7-days for the agreed refund amount to be credited to her account ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me directly at [redacted] Respectfully submitted, Sametria A [redacted] Corporate Customer Relations Team Leader
August 21, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 10, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached an amicable resolution with her ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (901) 271- Respectfully, Tracey [redacted] Corporate Customer Relations Manager
December 9, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/ [redacted] (“ARS”) has received your email dated November 28, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond On December 2, 2015, we conversed with Ms [redacted] to clarify any miscommunication Ms [redacted] informed us that she was unaware that the prior propositions made were deemed offers towards resolving her concerns After we iterated the prior offers, Ms [redacted] has requested time for further review over the holiday period ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, Janice H [redacted] Corporate Customer Relations Lead
American Residential Services, LLC [redacted] ("ARS") has received your email dated September 5, 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with our customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-
American Residential Services, LLC D/B/A ("ARS") has received your email dated May 17, 2017, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with our customer and have reached an amicable resolutionWe have picked up the trash that customer spoke of in his rebuttalThe customer has also advised us that the paint on the bricks have been addressedWe have since spoken to our customer as early as May 22, 2017, and have been able to resolve this complaintARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
September 4, Revdex.com of Metropolitan Houston RE: Better Business Bureau ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 25, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached an amicable resolution with her ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, Tracey H [redacted] Corporate Customer Relations Manager
November 2, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] Dan A *** American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated November 1, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have addressed his concerns ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (901) 271- Respectfully, Janice H [redacted] Corporate Customer Relations Lead
August 19, Revdex.com of Houston and South Texas RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 9, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Mr [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A [redacted] Corporate Customer Relations Team Leader
American Residential Services, LLC D/B/A "ARS" has received your email dated March 7, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Wednesday, October 26, 8:PM To: ssa [redacted] @ARS.com Cc: drteam Subject: Re: Your ARS/RR Corporate Representative Sametria, I appreciate you reaching out to me Based on your voicemail, the best I can hope for from ARS is that they might consider maybe reimbursing me for the overage in my electricity bill which jumped up as a result of the issues I experienced with ARS If ARS is not willing to reimburse me for, at a minimum the $dollars I paid for coolant that leaked right back out of the system within days, I have no interest in dealing with ARS any further I do not believe that ARS is sincere in their desire to resolve this issue for me and I do not see the need for either of us to spend additional time on the matterThank you for your attempt to assist [redacted]
December 15, Revdex.com of Metropolitan [redacted] RE: RevDex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated December 14, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have issued a refund Per her request, we have scheduled a service visit for the morning of Saturday, December 19, ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please free to contact me at [redacted] Respectfully, [redacted] H [redacted] Corporate Customer Relations Lead
From: P [redacted] , La'Ticca [mailto:LP [redacted] @ARS.com] On Behalf Of CustomerCareMailSent: Tuesday, December 29, 11:AMTo: [email protected]: [redacted] , [redacted] Subject: RE: You have a new message from the Revdex.com of Central Ohio complaint # [redacted] - REQUEST FOR TRANSFERHello This message is for Kathy Giere Kathy, I’m reaching out to you in reference to this complaint posted by Duane *** Though the complaint was launched against our Columbus, OH, location, it should’ve been launched against our Houston, TX, location (http://www.Revdex.com.org/houston/business-reviews/air-conditioning-contractors...⇄ Will you please assist us in transferring the case? La’Ticca WP [redacted] Special Projects CoordinatorAmerican Residential ServicesDirect Line: (901)271-9869Fax Line: (901)271-
November 23, Revdex.com of Metropolitan [redacted] RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated November 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, [redacted] H [redacted] Corporate Customer Relations Lead
American Residential Services, LLC D/B/A ("ARS") has received your email dated February 27, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at [redacted]
To whom it may concern, ARS/ RR takes great pride in delivering an unparalleled customer service experienceWe recognize that the above reference customer has retained an attorney, therefore, our legal counsel will work together with the customer's attorney to reach an amicable resolutionWe would like to thank you for helping us to resolve this matter, and we are confident that we will reach a resolution soon
January 11, Revdex.com of Central Ohio, Inc RE: Better Business Bureau ID# [redacted] Duane W [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated January 10, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have reached an amicable resolution to his satisfaction ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (901) 271- Respectfully, [redacted] Corporate Customer Relations Lead
August 7, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated July 31, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (901) 271- Respectfully, Tracey [redacted] Corporate Customer Relations Manager
August 30, Revdex.com Serving Dallas and Northeast Texas RE: Revdex.com ID# [redacted] [redacted] [redacted] [redacted] has received your email dated August 29, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] and have reached an amicable resolution with her We ask that [redacted] allow 7-days for the agreed refund amount to be credited to her account ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me directly at [redacted] Respectfully submitted, Sametria A [redacted] Corporate Customer Relations Team Leader
August 21, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 10, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached an amicable resolution with her ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (901) 271- Respectfully, Tracey [redacted] Corporate Customer Relations Manager
December 9, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/ [redacted] (“ARS”) has received your email dated November 28, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond On December 2, 2015, we conversed with Ms [redacted] to clarify any miscommunication Ms [redacted] informed us that she was unaware that the prior propositions made were deemed offers towards resolving her concerns After we iterated the prior offers, Ms [redacted] has requested time for further review over the holiday period ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, Janice H [redacted] Corporate Customer Relations Lead
American Residential Services, LLC [redacted] ("ARS") has received your email dated September 5, 2016, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with our customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-
American Residential Services, LLC D/B/A ("ARS") has received your email dated May 17, 2017, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with our customer and have reached an amicable resolutionWe have picked up the trash that customer spoke of in his rebuttalThe customer has also advised us that the paint on the bricks have been addressedWe have since spoken to our customer as early as May 22, 2017, and have been able to resolve this complaintARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
September 4, Revdex.com of Metropolitan Houston RE: Better Business Bureau ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 25, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have reached an amicable resolution with her ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, Tracey H [redacted] Corporate Customer Relations Manager
November 2, Revdex.com of Metropolitan Houston RE: Revdex.com ID# [redacted] Dan A *** American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated November 1, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Mr [redacted] and have addressed his concerns ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at (901) 271- Respectfully, Janice H [redacted] Corporate Customer Relations Lead
August 19, Revdex.com of Houston and South Texas RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 9, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Mr [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soonARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, Sametria A [redacted] Corporate Customer Relations Team Leader
American Residential Services, LLC D/B/A "ARS" has received your email dated March 7, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Wednesday, October 26, 8:PM To: ssa [redacted] @ARS.com Cc: drteam Subject: Re: Your ARS/RR Corporate Representative Sametria, I appreciate you reaching out to me Based on your voicemail, the best I can hope for from ARS is that they might consider maybe reimbursing me for the overage in my electricity bill which jumped up as a result of the issues I experienced with ARS If ARS is not willing to reimburse me for, at a minimum the $dollars I paid for coolant that leaked right back out of the system within days, I have no interest in dealing with ARS any further I do not believe that ARS is sincere in their desire to resolve this issue for me and I do not see the need for either of us to spend additional time on the matterThank you for your attempt to assist [redacted]
December 15, Revdex.com of Metropolitan [redacted] RE: RevDex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated December 14, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with Ms [redacted] and have issued a refund Per her request, we have scheduled a service visit for the morning of Saturday, December 19, ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please free to contact me at [redacted] Respectfully, [redacted] H [redacted] Corporate Customer Relations Lead
From: P [redacted] , La'Ticca [mailto:LP [redacted] @ARS.com] On Behalf Of CustomerCareMailSent: Tuesday, December 29, 11:AMTo: [email protected]: [redacted] , [redacted] Subject: RE: You have a new message from the Revdex.com of Central Ohio complaint # [redacted] - REQUEST FOR TRANSFERHello This message is for Kathy Giere Kathy, I’m reaching out to you in reference to this complaint posted by Duane *** Though the complaint was launched against our Columbus, OH, location, it should’ve been launched against our Houston, TX, location (http://www.Revdex.com.org/houston/business-reviews/air-conditioning-contractors...⇄ Will you please assist us in transferring the case? La’Ticca WP [redacted] Special Projects CoordinatorAmerican Residential ServicesDirect Line: (901)271-9869Fax Line: (901)271-
November 23, Revdex.com of Metropolitan [redacted] RE: Revdex.com ID# [redacted] [redacted] American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated November 13, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Ms [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at [redacted] Respectfully, [redacted] H [redacted] Corporate Customer Relations Lead