Atlantic Subaru

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business owner is offering me to trade in my car on another one they have in stockI live miles away in TXI paid $75,for the used car and was very specific about model, year, mileage, color and optionsThe business does not have any comparable cars in stockI was VERY specific with the business when I inquired about the condition of the car I was buyingI asked my salesman if the car had any door dings, curb damage on the wheels or any previous paint or body workThe business assumed me that it did notThe car arrived with VERY obvious damage to the door, wheel and previous paint workI had to pay $to repair the car to the condition I was promised it was in when I purchased itAfter taking delivery and seeing the very bad damage, I called business and told them I did not want the vehicle and they refused to accept it backThe shipping company documented all the damage when they picked it up from the businessBusiness has only offered $then $to repair the vehicleIt cost me $to repair damage I was promised the car was free fromBusiness has been impossible to communicate with and does not return calls or emailsPlease help! Thank you, [redacted] *** Regards, [redacted] ***

Dear ***,Thank you for your business and thank you for bringing your concern to our attentionWe made several attempts to resolve the issue, but you have rejected all our offersIn efforts to meet your needs, we would be happy to take the vehicle in trade for another car that meets your expectationsSincerely, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The photos on their website did not show any of the damageThey deliberately hid the damage in the photosI specifically asked about the damage which the car had prior to purchase and was assured by my salesman that the vehicle was free from this damageI very specifically asked my salesman *** if the car had any "Door dings, wheel damage, scratches in the paint or previous body work?" My salesman lied as the damage is very noticeable even from a good distance away. The transportation company reported the exact damage on the car on pick up that I am complaining about! They did not just just call is "wear and tear"The report from the transaction company is detailed and attachedPlease review attached Bill of LandingI was only offered $180, not $I have their letter and can email, but only allow for attachmentsRegardless the damage was $and I would not accept $or $500. I purchased this car miles away and paid $for shipping based on the excellent condition I was promised the vehicle was inIf I wanted one in poor condition, I could have found it in TX very easilyThe key here is that I was VERY specific as the questions I asked my salesman *** as to the condition of the vehicle, "if there were any scratches, door dings, curb rash on the wheels or any previous paint or body work?"I asked these exact questions and was told "NO" My salesman *** told me no and that was not true3rd party condition report from pick up attached and photos proves this. Altantic Subaru was not honest in their dealings with me and misrepresented the condition of the car I purchasedIt cost me $to return the vehicle into the condition I was promised it was in when I purchased it not to mention a good deal of my timeIt is only right that I am reimbursed the amount it costs to put the car in the condition I was promised it was in when purchasedI was not expecting a new condition carYou can see many many small areas of damage on the bill of landing pick up reportI accept these other small areas of damage however, I will NOT accept the fact that my salesman lied to me about the specific damage I inquired about and I must be compensated for my expense to repairI would not have purchased the car if I was told the truth by my salesman that the car had a bad door damage, had been hit in the back and rear bumper repainted and paint was cracked on the divers side of bumper, that all four wheels had damage and and been poorly painted Regards,
*** ***

In May 2015, Mr*** *** purchased a pre-owned *** *** SLwith 9,miles for $74,In addition to reviewing the 20+ high resolution digital photos on our web site prior to the sale, he asked the salesperson to also do a walk around the carOnce the deal was consummated, Mr
*** arranged the shipping to Austin TXThe transport company noted the condition of the car with "wear and tear" as expected on a used carMr*** also acknowledged that cosmetic defects noted are "wear and tear" and do not rise to the level of a substantial defectAfter receiving the car, Mr*** called to tell us that there was a scuff on the left front rim and a scratch on the doorHe claimed that the vehicle is not in a new car conditionWe reminded him that the new SLis over $120,and he did not purchase a new carThere was never a doubt, that he was buying a used with 9,miles.Despite any obligation to do so, we made a reasonable offer to reimburse Mr*** $for the actual cost of the rim and repair to the driver's doorIn efforts to make Mr*** happy, we offered him $He refused our offer.The goal at Atlantic Subaru is to meet and exceed every customer's expectations throughout sales and serviceWe pride ourselves in making the process of buying a car as transparent and enjoyable as possibleAfter all, not only satisfied customers become repeat buyers, but they refer their friends and family

Dear [redacted],Thank you for your business and thank you for bringing your concern to our attention. We made several attempts to resolve the issue, but you have rejected all our offers. In efforts to meet your needs, we would be happy to take the vehicle in trade for another car that meets your expectations. Sincerely,[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The business owner is offering me to trade in my car on another one they have in stock. I live 1600 miles away in TX. I paid $75,000 for the used car and was very specific about model, year, mileage, color and options. The business does not have any comparable cars in stock. I was VERY specific with the business when I inquired about the condition of the car I was buying. I asked my salesman if the car had any door dings, curb damage on the wheels or any previous paint or body work. The business assumed me that it did not. The car arrived with VERY obvious damage to the door, wheel and previous paint work. I had to pay $3300 to repair the car to the condition I was promised it was in when I purchased it. After taking delivery and seeing the very bad damage, I called business and told them I did not want the vehicle and they refused to accept it back. The shipping company documented all the damage when they picked it up from the business. Business has only offered $160 then $500 to repair the vehicle. It cost me $3300 to repair damage I was promised the car was free from. Business has been impossible to communicate with and does not return calls or emails. Please help! Thank you, [redacted]    
Regards,
[redacted]