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Please note the enclosures representing my e-mail correspondence with [redacted] ***You will note the circumstances surrounding the issue and the accepted resolution and refund reflected in these documentsFor purposes of illustration, I also have included photographs of the families existing memorial and the memorial we are supplying.There were definitely administration errors and service issues that were exacerbated by the persistent snow last winterWe are working to get the memorial and refinishing done as soon as possibleI believe that [redacted] is satisfied with the resolutions presented.I hope this will satisfy the needs of the Revdex.com for purposes of closing this complaint.Sincerely,Joe T [redacted] General ManagerNational Harmony Memorial Park